Asking for verification up-front

[polopp]

Hi all,

I've gotten quite annoyed at having to run through a hamster wheel to verify my account when taking out funds. It's laughably ridiculous some times, like when they ask for (and verify!) the same documents again and again, and I keep sending it until they are satisfied at having verified the same image 4 times...

Anyway, it got me thinking: has anyone had luck asking to verify ID and SOW up front? I'm always a bit anxious when withdrawing as I worry about them locking me out for some stupid reason.

Thanks!

[pinnit2015]

ID should never be an issue - you can do it with one click on the Experian checker.

The blurry, four corner, colour copy etc etc thing is a joke and sooner it stops the better. Had to send a card pic (which isn't a requirement) through 5 times once

As for SOW - by it's very nature it's strange to do it up front; it should be based upon patterns of play and you can't really determine that until someone plays and deposits. 

Regardless, i don't give over SOW - just close the account as i don't believe casino's know what they're actually doing with it. 

[polopp]

As I understand it though the casino can refuse paying out winnings if they don't accept SOW documentation, so it's more than just closing the account.

I use ewallets and I use different casinos so I worry they'll claim I can't sufficiently document where the money "originated"

If they "refuse" SOW documentation can they refuse paying out, or will they pay out and block the account for further gambling?

[pinnit2015]

No, they can't just keep money if you 'fail' SOW - whatever that means. They either have to do 2 things:

1. Close the a/c and refund monies due - probably the most common

2. Refer it onto the National Crime Agency who, presuming all fine, will then OK the transfer of money to you. 

Any casino that tells you they can ONLY pay you if you submit SOW, is lying. 

Or clueless.

Sometimes hard to tell the difference. 

[polopp]

Really appreciate this, pinnit. Thank you!

[kayenne23]

Uk players have it quite bad with the sow verification. That goes to the nordic countries as well. Heard horror stories including Sow verification. Personally I verify my account before my 1st deposit so to avoid problems in the future. If casino doesn't comply I just push support to do it so I can play and let unverified the deposit method. If they don't comply at all, I just never play.

[ValDes]

2 hours ago, kayenne23 said:

Uk players have it quite bad with the sow verification. That goes to the nordic countries as well. Heard horror stories including Sow verification. Personally I verify my account before my 1st deposit so to avoid problems in the future. If casino doesn't comply I just push support to do it so I can play and let unverified the deposit method. If they don't comply at all, I just never play.

Well, just keep in mind that having your account verified prior first deposit/withdrawal won't stop some operators from applying a secondary verification check on your account, especially after requesting a considerable withdrawal amount. We are seeing this extremely unfair practice spreading fast across Curacao and MGA licensed operators recently.  

[pinnit2015]

Yeah, as V says - up front verification is fine for KYC etc but it won't cut it with some of the others like SOW as it needs to be 'continuous/dynamic/on-going' to be effective.

And some casino's are taking extreme advantage of that. Not all but some (Casumo IMO being the worst offender)

[kayenne23]

1 hour ago, ValDes said:

Well, just keep in mind that having your account verified prior first deposit/withdrawal won't stop some operators from applying a secondary verification check on your account, especially after requesting a considerable withdrawal amount. We are seeing this extremely unfair practice spreading fast across Curacao and MGA licensed operators recently.  

Mga licenced casinos do that more from what I see. Casumo is the epitomy of maxed out difficulty when it comes to verification. Personally I wasn't asked to have a second verification procedure. 

But I have seen casinos having a specific tactic. You verify your account and later they inform you with this particular quote. " Your account is verified for the time being. In case we ask for more you will be notified" That means your account is not veirifed yet. Last time I saw it was by casinoin if I'm not mistaken (where withdrawal time frames with verification as well take like 3 weeks) 

[pinnit2015]

Casumo was a bit of a hot mess last time i checked:

 - Continued to accept deposits, but no withdrawals SOW pending - that's a outright breach of their LCCP i think

Then they stopped taking deposits whilst SOW o/s but still had withdrawal o/s - then they seemed to process with W/D and then restrict the account. However, now seem to be back to having the w/o still held. Topsy Turvey. 

Their attitude to SOW is weird as well: seen  a few folk hand over the kitchen sink to them in say Jan, only to be SOW'd again in March: this is despite the fact, all things being believed, the deposits were funded by winnings (recycled) from the same casino. 

Sum them up - i wouldn't be confident/have faith in them to pull a SOW request if I won big: that's no better IMO than some rogue joints. 

Also, they randomly took away from lock withdrawal function from some countries - hmm.....

[ValDes]

Actually, the most common extra -verification BS tactic used recently is "Your account has been randomly chosen for a routine check" ... 

[pinnit2015]

Why are the routine checks not done when i have 5 losing deposits in a row? 

Why are they not done prior to deposits? Only seems to be at w/d stage: what's changed in the 30 minutes i was allowed to deposit to the time i withdrew? How odd. 

Up there with 'Escalated to the relevant department', 'random checks', 'Review of possible malfunction' bla de bla de bla

[kayenne23]

Review of possible malfunction is the biggest lie I have ever heard. It's power overuse. Dep. Sends the round number i.d to the software provider. It takes 1 week for a response hoping for you to reverse.