7bitcasino does not keep their terms

[Bits007]

I request them to immediately close my account according to 4.4.1 of their terms and I am told that I can’t do this until I cashout but nowhere in their terms does it say that I have to cashout first. Their terms clearly say that the player can request this any time and the casino will refund any and all funds in the account. This is a clear violation and proves this casino is under bad management. 

[ValDes]

Hey there and welcome to the AskGamblers Forum. 

To be honest, what you are saying in your opening post doesn't make much of a sense, so greater details are required to be able to assist properly. 

Thanks. 

[pinnit2015]

What's the problem with just withdrawing the balance and then closing?

In theory, you're right, you should be able to close an account anytime and it should just be a simple case of once they do, flushing the cashout.

A bigger example of 'bad management' would be if you closed and they never actually gave u the withdrawal. I wouldn't lose much sleep over it - bigger t's and c's violations to contend with these days. 

Eg. Redbets terms are A Player may at any time request to close his/her Player Account by contacting Customer Support. If the Gaming Operator does not suspect any breach against these GTCs, the Gaming Operator shall execute a pay-out of the Players available funds, less any third party fees, within a reasonable time after the termination request.

[Bits007]

The problem I have with them and the reason I’m making a big deal is because they are not following responsible gaming procedures. They are setup to take advantage of problem gamblers and addicts. 7bitcasino is on the same platform as Bitstarz, King Billy and others who don’t have such a low cashout limit. Any players that win big money are forced  to only be able to cashout 0.5 btc per week leaving players vulnerable to playing back all their winnings. This seems innocent on the surface but it’s far from it.

[pinnit2015]

As flawed as UK gambling may be, least we don't have this problem:

• There must be no restrictions on the maximum amount of money a player can withdraw at any time.

Imposing low cash out limits is pretty shady IMO - ah but they need to, to manage their cash flow.

No, no they don't.