Sneaky Casino's - I feel sorry for new online gamblers -

[stevie37]

 

The lasest manoevers to not pay and who max bets on Gonzos on his first spin?

I have been playing online for some years now and, WOW, what a change indeed.  As a new player back then, I didn't know that an online casino's terms and conditions should be read more carefully than your own marital prenup.

Fast forward to the present, and nowadays online casinos are popping up almost daily, and you either hear of them through an affiliate website, google or wait for it... through a sister casino of theirs.  Many of these casinos do not interest me for reasons that are not relevant here.  On the flip side, many casinos do look exciting and I either take their welcome deposit or FS to get  a feel and should I like the casino, I start gambling there. 

Two things happened that doesn't justify a complaint but heck... know this rule or even better... How can they get away with this? There is a big conglomerate company with at least 50 casinos that fall under them. They are well known, and most are reputable.  I didn't even know of the conglomerate until the bonus issue came up. I made a welcome deposit at a newly launched casinos - the amount was -+20 Euros. It must have been the luckiest weekend of my life as I was sitting on 30 000 Euros in 48 hours. When I nervously questioned live chat to double-check that all is good for a cashout once verification is done, they told me that I am a duplicate account. I am not allowed more than one welcome deposit within their group of casinos.  I looked at their list of casinos, and she had a valid point. I probably have 15 accounts with them but not a single duplicate account within the same casino.  Can they not pick up on your email address that you a member and request that you do not deposit for a welcome deposit? I honestly think this clause is BS. 

Has anyone else experienced this issue? Please look at the bottom of the home page to see who the holding company is. 

 

Lastly, watch out for the FS on Gonzo's quest from these guys. I played 20 Fs out and won a Euro --+. Many of us click the mouse button to get the FS done and dusted as this group also states that you must use the bonuses in the order that they are published. (i.e. you must use the FS first.) I clicked on the mouse to get the FS finished. Just after the last spin, a screen quickly came up and disappeared just quickly. When I looked down, my entire deposit + welcome % was gone in one spin. The game is preset to maximum bet after the FS finishes so I played 22 odd euros on 1 spin. Since online chat wasn't available, I went back to them in the morning and raised my concern with screenshots, and the guy told me that they cannot control how much I bet and that I must look at the bet value.  Ok, kind sir, why is Gonzo the only game that is preset on max.

 

In conclusion, I am not playing there anymore, and I realise time and time again why I keep on going back to the top three, which we all know who they are

Tip

1) check your membership with the holding company and ask live chat if there are any issues before playing.

2)  Before pressing the spin button after FS is over, check what the casino preset the bet value at. In my instance, they only had Gonzo at max bet. I wonder who else was caught like this?

[Flatzem]

9 hours ago, stevie37 said:

 

The lasest manoevers to not pay and who max bets on Gonzos on his first Spin?

I have been playing online for some years now and, WOW, what a change indeed.  As a new player back then, I didn't know that an online casino's terms and conditions should be read more carefully than your own marital prenup.

Fast forward to the present, and nowadays online casinos are popping up almost daily, and you either hear of them through an affiliate website, google or wait for it... through a sister casino of theirs.  Many of these casinos do not interest me for reasons that are not relevant here.  On the flip side, many casinos do look exciting and I either take their welcome deposit or FS to get  a feel and should I like the casino, I start gambling there. 

Two things happened that doesn't justify a complaint but heck... know this rule or even better... How can they get away with this? There is a big conglomerate company with at least 50 casinos that fall under them. They are well known, and most are reputable.  I didn't even know of the conglomerate until the bonus issue came up. I made a welcome deposit at a newly launched casinos - the amount was -+20 Euros. It must have been the luckiest weekend of my life as I was sitting on 30 000 Euros in 48 hours. When I nervously questioned live chat to double-check that all is good for a cashout once verification is done, they told me that I am a duplicate account. I am not allowed more than one welcome deposit within their group of casinos.  I looked at their list of casinos, and she had a valid point. I probably have 15 accounts with them but not a single duplicate account within the same casino.  Can they not pick up on your email address that you a member and request that you do not deposit for a welcome deposit? I honestly think this clause is BS. 

Has anyone else experienced this issue? Please look at the bottom of the home page to see who the holding company is. 

 

Lastly, watch out for the FS on Gonzo's Quest from these guys. I played 20 Fs out and won a Euro --+. Many of us click the mouse button to get the FS done and dusted as this group also states that you must use the bonuses in the order that they are published. (i.e. you must use the FS first.) I clicked on the mouse to get the FS finished. Just after the last spin, a screen quickly came up and disappeared just quickly. When I looked down, my entire deposit + welcome % was gone in one spin. The game is preset to maximum bet after the FS finishes so I played 22 odd euros on 1 spin. Since online chat wasn't available, I went back to them in the morning and raised my concern with screenshots, and the guy told me that they cannot control how much I bet and that I must look at the bet value.  Ok, kind sir, why is Gonzo the only game that is preset on max.

 

In conclusion, I am not playing there anymore, and I realise time and time again why I keep on going back to the top three, which we all know who they are

Tip

1) check your membership with the holding company and ask live chat if there are any issues before playing.

2)  Before pressing the spin button after FS is over, check what the casino preset the bet value at. In my instance, they only had Gonzo at max bet. I wonder who else was caught like this?

what happened to the 30K euros ? and who is this conglomerate?

[pinnit2015]

I think it's these terms and conditions that need cleaned up - said many times that, rudimentary, i don't think they'd hold out as fair terms if challenged legally. The idea that you'd need to remember who you took a bonus with, run a comparison against the UKGC register to check if in same group (and bare in mind casino's are changing with more frequency, is probably one/two clicks away from fairness) - also, wide ranging practices: some in a group are only one WB per individual casinos - even then, the wording is confusing for some in which i don't know if they mean one per casino or group. Given they're all using the same platform, it should be easy, if you take one to exclude it from the others. We know why they don't though. 

Probably Aspire/Genesis (tho suspended)/Nektan - if it is either of these, i've take WB across most of their sites and they've paid out so if it is them then i can only surmise they're doing it based on the amount you won - which, again, if challenged, would give weight to the fact it's unfair and they're arbitrarily invoking it, based not on the t's and c's but on the amount. 

I did like the CMA report etc that basically said to a casino: if you take a bet, you pay out - in other words, whether they had duplicate accounts/took multiple WB, is irrelevant, that's on you as a casino. 

[stevie37]

Thanks for the comments. If I knew then what I know now, I would have requested a cash out. Since I was under the impression, they won't give me my winnings, I just max bet it away and saw it as 'fun mode'. Such a idiot.. I should have challenged it. 

 

 

[broncos]

Hi guys off topic dont know where to post this but have been playing online for years with good and bad casinos but the one i have been on for last year has been good to me. Now i have won alot of money they are asking for notarized documents anyone encountered this procedure before?

[pinnit2015]

Pretty standard practice - though again, always at w/d stage which irks me - seems to be common, well relatively, asking for notarised from places like Russia etc

Maybe you've hit the 2k plus threshold etc. 

What casino?

[broncos]

Im from australia playing at pokie spins never had no dramas until jackpot they got my documents then asked for me holding my documents then just recently get my documents notarized now waiting last 2 days with no updates?

[cocopop3011]

On 8/11/2020 at 11:13 PM, broncos said:

Im from australia playing at pokie spins never had no dramas until jackpot they got my documents then asked for me holding my documents then just recently get my documents notarized now waiting last 2 days with no updates?

Hi brincos - did you hear back from the casino in question?

[Dave Morrison]

I think it will be the best lesson for you at next choice.