Aspire globals , billion casino, really stuck on what to do

[Chico28]

7 hours ago, pinnit2015 said:

My favourite for stalling is the old:

in 2016 you used a card to deposit, can we have a copy?

No - it's cut up

Well then, we can't pay - you need a letter from the bank. 

What absolute tosh. So, you can deposit for years with a stolen card, that's ok as long as you don't have the gall to withdraw?- that's basically what some of them are saying.  

I had one, looking for proof of residence who did the whole - we don't accept PDF's must be via the post and in colour (i think some of them make this up) - all i did was colour my statement, print it off, fold it as if it was in an envelope and guess what? Approved - shows how some of this is pointless.

Same for the card example  -my pal, having had the long card number etc just not the card, took a pic of his new one and simply, using an editor/paint, replaced the numbers and...hey presto, approved!

Fact is  -electronic verification using data that is more robust than taking a pic with your phone etc should be mandated. It'll cost them but so what - some are running PNG games at 91% so i'll presume they can afford it. 

Wee update bit embarrassed for myself because the email billion verification team have just sent me nothing vague about it very clear and deliberate fair play, and I checked the statement I sent it didn’t have the transactions/deposits made to billion on it yet as they sometimes don’t appear till a few days so I have resubmitted it to them with it showing the transactions to the casino fingers crossed  

[pinnit2015]

1 hour ago, Chico28 said:

Wee update bit embarrassed for myself because the email Billion Casino verification team have just sent me nothing vague about it very clear and deliberate fair play, and I checked the statement I sent it didn’t have the transactions/deposits made to billion on it yet as they sometimes don’t appear till a few days so I have resubmitted it to them with it showing the transactions to the casino fingers crossed  

touch wood, told you they weren't dodgy

[ValDes]

Hi @Chico28, 

Your complaint has just been accepted and processed. Complaint's link below: 

Billion Casino - Payment delay due to verification and source of wealth check

Strongly encourage you to refrain from further public discussion re your case and focus on providing the relevant assistance to our Complaint Team if necessary. 

Good luck!

 

[Chico28]

1 hour ago, ValDes said:

Hi @Chico28, 

Your complaint has just been accepted and processed. Complaint's link below: 

Billion Casino - Payment delay due to verification and source of wealth check

Strongly encourage you to refrain from further public discussion re your case and focus on providing the relevant assistance to our Complaint Team if necessary. 

Good luck!

 

Thank you Valdez and to everyone for the information and help in regards to this issue  it’s been invaluable to be honest and this wee site is a potential life saver because after a few hours billion casino have acted really quickly and paid me out my winnings with great customer service I don’t want to damage the casinos reputation because although it was a stretched out process they came through I’d like to thank you guys for all your help and I feel I’ve wasted your time opening a complaint I apologise but also feel it prompted  a quick reaction I will be a constant visitor here  for the right reasons and hopefully reading the good news of some of you guys being big winners in the near future. 

[pinnit2015]

They are trustworthy in the sense that they won't diddle you - in general, you win there, you get paid at Aspire. Once you're verified they pay relatively quickly as well - withdraw at 10pm, Trada sees you paid at 3am etc.

However, personally i wouldn't play there much because: 1. Bonus rules are poor: most games on 50% reduced wagering 2. Their RTP's are the lowest of the low - 91 etc.

That being said, i mentioned Novibet above? Well, they've just got booted from my bookmarks after their attitude to an issue i reported with Deadwood; their response stunk. So, just goes to show, casino preferences are fluid, attitudes change and just cos someone's good one week, doesn't mean they don't fall down the next. 

Right now i'm down to 

Sky Vegas

L and L casinos

Bet365

From a previous list of 20 plus, that's some cull. 

If you chose/like playing with Aspire, your cashouts are safe IMO - sometimes better the Devil you Know anyhow