withdrawal question regarding zet casino PLEASE HELP

[hiphoppimp]

i bought welcome package here and win about 200 euro had no problems with my withdraw i got the money realy quick the only thing is, if you request a withdraw and you have the welcome pack then you dont get the rest of the free spins 

[riuSWE]

19 minutes ago, hiphoppimp said:

i bought welcome package here and win about 200 euro had no problems with my withdraw i got the money realy quick the only thing is, if you request a withdraw and you have the welcome pack then you dont get the rest of the free spins 

Luckily I am very careful about any promotional offers, making sure I didnt accept any. All the money sitting in casino is raw

[riuSWE]

They sent me this via mail i ll include it below, only thing I can do is raise complaint right? Like one week they sent 500 on mon wed and fri, now they tell me this. lol this is way too low for around still 20k sitting there, will take AGES ffs, will raising a complaint help ? I suppose its the only thing I can do



Congratulations on your winning! 

We would like to inform you that your pay outs will be made in full accordance with the following schedule:

To be executed on 22.05.2020 - 500.00 EUR;
To be executed on 27.05.2020 - 500.00 EUR;
To be executed on 01.06.2020 - 500.00 EUR.

Our Financial Department will notify you about each executed withdrawal request by email.

Regarding payouts scheduling, please be advised that payments are being processed according to section 6.14 of our General Terms & Conditions.

6.14 Requests to withdraw funds are worked through by the Financial Department within 3 business days after the request is made and/or 3 business days after the last withdrawal request was paid out. Financial Department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. You consent that you are familiar and agree with the timetable of withdrawing funds. After the Financial Department has worked through the request to transfer funds, any further delays in processing payments are not the Website’s responsibility.

Please also note that according to section 6.13 of our rules, The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.

If you have any additional questions, please do not hesitate to contact us via email [email protected] or via Live Chat

 

[ValDes]

14 hours ago, riuSWE said:

They sent me this via mail i ll include it below, only thing I can do is raise complaint right? Like one week they sent 500 on mon wed and fri, now they tell me this. lol this is way too low for around still 20k sitting there, will take AGES ffs, will raising a complaint help ? I suppose its the only thing I can do



Congratulations on your winning! 

We would like to inform you that your pay outs will be made in full accordance with the following schedule:

To be executed on 22.05.2020 - 500.00 EUR;
To be executed on 27.05.2020 - 500.00 EUR;
To be executed on 01.06.2020 - 500.00 EUR.

Our Financial Department will notify you about each executed withdrawal request by email.

Regarding payouts scheduling, please be advised that payments are being processed according to section 6.14 of our General Terms & Conditions.

6.14 Requests to withdraw funds are worked through by the Financial Department within 3 business days after the request is made and/or 3 business days after the last withdrawal request was paid out. Financial Department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. You consent that you are familiar and agree with the timetable of withdrawing funds. After the Financial Department has worked through the request to transfer funds, any further delays in processing payments are not the Website’s responsibility.

Please also note that according to section 6.13 of our rules, The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.

If you have any additional questions, please do not hesitate to contact us via email [email protected] or via Live Chat

 

Just took  a look at their withdrawal terms and IMHO, term #6.14 could be considered as contravening to rule #6.13. It doesn't seem very fair to promise 10K per month to your VIP level 1 players only to give up on your promises in the next term... 

Time to turn to AGCCS. Good luck!

[pinnit2015]

Those terms are beyond pathetic - 500 euro every 5 days? What are they, skint?

Following DOA2 and Merkur games i had a 3k withdrawal the other day from Novibet:

Requested at say 3pm

In Paypal at 3.45pm - all of it. No schedule, no ***** terms - for the future, stay away from places like these. 

[riuSWE]

6 hours ago, pinnit2015 said:

Those terms are beyond pathetic - 500 euro every 5 days? What are they, skint?

Following DOA2 and Merkur games i had a 3k withdrawal the other day from Novibet:

Requested at say 3pm

In Paypal at 3.45pm - all of it. No schedule, no ***** terms - for the future, stay away from places like these. 

yep what was my bad not knowing how shady online gambling is .. I am raising a complaint as suggested  

[pinnit2015]

3 hours ago, riuSWE said:

yep what was my bad not knowing how shady online gambling is .. I am raising a complaint as suggested  

There's a lot of cr@p operators (who may or may not be dodgy, just rubbish), there are dodgy operators (Game Tech and a plethora of  other Curacao casinos (and some licenced in the UK and Malta) - though not all, but in the main, yes - who will, without hesitation steal your money, safe in the knowledge nothing can be done.

BUT

There are a lot of very good casinos out there as well - you just need to pick them: a casino that can only process 500 euro in your case, a week, aint one of them. 

[riuSWE]

45 minutes ago, pinnit2015 said:

There's a lot of cr@p operators (who may or may not be dodgy, just rubbish), there are dodgy operators (Game Tech and a plethora of  other Curacao Casinos (and some licenced in the UK and Malta) - though not all, but in the main, yes - who will, without hesitation steal your money, safe in the knowledge nothing can be done.

BUT

There are a lot of very good casinos out there as well - you just need to pick them: a casino that can only process 500 euro in your case, a week, aint one of them. 

 

I ve excluded myself from over 5-10 casinos past 2 years so thats another reason I got myself into this ***** situation,  honestly i just wanna get out of this for good. Ive spent a lot of time reading other people devastating stories, on the damage gambling can do to ones addictive personality with compulsive behaviour - thats all me.  So i just keep reminding about what happens at 0.  This situation is still very annoying, sorry for the rant 

 

[ValDes]

Hi @riuSWE, 

Your complaint has just been approved and processed. Link below: 

Zet Casino - Not following their withdrawal schedule being 10k a month

Strongly encourage you to refrain from further discussions regarding your ongoing AGCCS case and focus on providing the optimal cooperation to the AskGamblers Complaint Team where and if necessary.

Thank you and good luck!

[riuSWE]

thanks for help guys. i will just have to be patient and wait it out. wish me luck 

[cocopop3011]

7 hours ago, riuSWE said:

thanks for help guys. i will just have to be patient and wait it out. wish me luck 

Be sure to keep us posted.