Any advice on Casino verification failing

[GJL86]

Hi All, 

I’m wondering if anyone has any advice on my situation. 
I'm a member of Gamstop as my online gambling spiralled out of control. 
With all the social distancing I found myself looking at casinos, I attempted at a couple of casinos and was denied, however 1 casino despite being registered on Gamstop allowed me to become a member. No main details were faked DOB, Address and name. 
After being a considerable amount of money down my account got suspended and I got contacted by a member of the team asking about my limits and situation, after a discussion I advised what I could comfortably afford to lose and a limit was set in place by the casino. 
Fast forward 24 hours and I have been able to remove the limit I advised that I could only afford meaning yesterday I lost my entire savings, and have pushed myself into further debt due to using a consolidation loan to chases my losses on top of my savings. 
I have been able to lose 12x what I informed them I could comfortably lose. 
 

Do I stand a chance at getting my deposits back on the basis 

1) I am a member of Gamstop and the casino verification didn’t prevent me from gambling although personal details like DOB address and name were the same as registered, i admit the email used isn’t . 
 

2) Despite them picking up and highlighting myself as a concern and having a limit put in place by the casino following the call I was still able to remove this without contacting the casino. 
 

I feel suicidal in the position I am now in, I have let myself down but I have also been failed by the casino and measures I tried to put in place. 

I have contacted the casino, whom have requested my details be sent to them via Gamstop  which is now where the situation is. However due to the  email address I feel I am going to not get refunded and I don’t know how to get myself out of this situation if I don’t get refunded, I am severely screwed and don’t see any point with anything. 
 

what do people think my chances are? I know the blame is on me but I also feel I have been failed in 2 ways by the casino. 
 

kindest regards and thanks 

[ValDes]

Hey there @GJL86, 

Giving the circumstances described in your post, I would say your chances are close to 0. Neither Gamstop nor any UKGC licensed operator would  allow usage of different personal details during registration in order to circumvent internal and external SE database checks.  

[catapultaudio]

On 3/28/2020 at 7:39 PM, GJL86 said:

Hi All, 

I’m wondering if anyone has any advice on my situation. 
I'm a member of Gamstop as my online gambling spiralled out of control. 
With all the social distancing I found myself looking at casinos, I attempted at a couple of casinos and was denied, however 1 casino despite being registered on Gamstop allowed me to become a member. No main details were faked DOB, Address and name. 
After being a considerable amount of money down my account got suspended and I got contacted by a member of the team asking about my limits and situation, after a discussion I advised what I could comfortably afford to lose and a limit was set in place by the casino. 
Fast forward 24 hours and I have been able to remove the limit I advised that I could only afford meaning yesterday I Lost my entire savings, and have pushed myself into further debt due to using a consolidation loan to chases my losses on top of my savings. 
I have been able to lose 12x what I informed them I could comfortably lose. 
 

Do I stand a chance at getting my deposits back on the basis 

1) I am a member of Gamstop and the casino verification didn’t prevent me from gambling although personal details like DOB address and name were the same as registered, i admit the email used isn’t . 
 

2) Despite them picking up and highlighting myself as a concern and having a limit put in place by the casino following the call I was still able to remove this without contacting the casino. 
 

I feel suicidal in the position I am now in, I have Let myself down but I have also been failed by the casino and measures I tried to put in place. 

I have contacted the casino, whom have requested my details be sent to them via Gamstop  which is now where the situation is. However due to the  email address I feel I am going to not get refunded and I don’t know how to get myself out of this situation if I don’t get refunded, I am severely screwed and don’t see any point with anything. 
 

what do people think my chances are? I know the blame is on me but I also feel I have been failed in 2 ways by the casino. 
 

kindest regards and thanks 

Oh my I agree you have been failed and it is clearly unacceptable that you weren't identified as an at-risk player if you registered with name, address, DOB already entered on the SE database ... personally I don't think the e-mail should really be a factor, you can create a new e-mail in minutes and it cannot be used to identify an individual anyway ... unlike personal information such as your name and date of birth. Nevertheless, you are of course responsible for your actions as well ... so I guess it really depends what the rules on this are, and I would expect ValDes knows more about that than I do.

I'd say it is worth getting in touch with the gambling commission to see what their views are. If they say the casinos should never have accepted your bets, you may be in with a chance. Take a real deep breath and get them rung, good luck .. and please seek help, I get upset if I get drunk and spend a couple of hundred that I shouldn't have, and thats just a minor inconvenience not a life-changing mistake ... losing your life savings is surely enough to drive many people to despair, I hope you manage to get yourself back on track.

Best of luck friend 

[pinnit2015]

If it was just the email being different it should have been caught. Need to see where the fault lies  -Casino or Gamstop. As stated before though, the terms of GS are set out that once you try and login you've breached the agreement with GS - it's one of the most ridiculous terms i've seen and unlikely to carry much clout in front of a judge. 

Incidentally, though GS has been in place since 2018, it's only mandatory as of tomorrow. Even then the UKGC will probably just bat it back to the casinos/gamstop, depends on the caseworker from experience. 

[catapultaudio]

On 3/30/2020 at 4:09 PM, pinnit2015 said:

If it was just the email being different it should have been caught. Need to see where the fault lies  -Casino or Gamstop. As stated before though, the terms of GS are set out that once you try and login you've breached the agreement with GS - it's one of the most ridiculous terms i've seen and unlikely to carry much clout in front of a judge. 

Incidentally, though GS has been in place since 2018, it's only mandatory as of tomorrow. Even then the UKGC will probably just bat it back to the casinos/gamstop, depends on the caseworker from experience. 

And so if you breach the agreement you are supposedly no longer covered by the protections ? Agreed, that is completely ridiculous, the whole point of the legislation is supposed to be to protect addicts from themselves ... blaming them for the impulsive behaviour is deplorable.

[pinnit2015]

Seemingly so...well per their own t's and c's, but that'd be booted out if challenged.

End of the day, GS, in it's current guise is still not fit for purpose: if you buy a deflective product from a shop, you can return etc - consumer protections and i don't see how using GS is any different. It either works or it doesn't and, if it doesn't, folk need to be refunded IMO - the cry of 'but they shouldn't have played or they would have lost it another way' are wholly irrelevant. 

The fact that you can circumvent GS with simple spacing is mental. Maybe they've fixed/improved; i dunno. 

If the person provides wrong details etc - then obviously no. But then again a casino should be verifying prior to deposit anyhow. 

Fix GS

More electronic and third part verification and make sure people are checked prior to deposits and tbh that's as good as you need it. 

[ValDes]

1 hour ago, pinnit2015 said:

Seemingly so...well per their own t's and c's, but that'd be booted out if challenged.

End of the day, GS, in it's current guise is still not fit for purpose: if you buy a deflective product from a shop, you can return etc - consumer protections and i don't see how using GS is any different. It either works or it doesn't and, if it doesn't, folk need to be refunded IMO - the cry of 'but they shouldn't have played or they would have Lost it another way' are wholly irrelevant. 

The fact that you can circumvent GS with simple spacing is mental. Maybe they've fixed/improved; i dunno. 

If the person provides wrong details etc - then obviously no. But then again a casino should be verifying prior to deposit anyhow. 

Fix GS

More electronic and third part verification and make sure people are checked prior to deposits and tbh that's as good as you need it. 

While I definitely agree with everything you said about Gamstop, let's not forget that facts are categorical - players are hiding the truth and/or flatout lying when it comes to circumventing existing cross-databases SE restrictions... Approximately 9 out  of 10 of the stories we all hear and see on a daily basis how they fell 'victims' of unscrupulous and irresponsible operators , how they only changed a letter in their name or email etc etc etc are simply NOT true and the further the investigation is going the more players lies are discovered. 

Have already had the chance to share here the findings which AskGamblers Complaints Team had about SE matters and UK punters in particular, but let me repeat once again - out of hundreds similar SE related complaints, when we request from the complainants to prove they have used the same (no more than one different personal identifier such as email, name, address) registration data in both Gamstop and the affected operator, all of a sudden we have only a few (a few out of hundreds!) players who actually proved that! Draw your own conclusions.... 

Fun fact! One of these fake SE complainants even had the guts to mention the Facebook group where members were instructed and showed how circumvent Gamstop - participating operators cross DB checks! How about that, ah?!