Hi All,
I’m wondering if anyone has any advice on my situation.
I'm a member of Gamstop as my online gambling spiralled out of control.
With all the social distancing I found myself looking at casinos, I attempted at a couple of casinos and was denied, however 1 casino despite being registered on Gamstop allowed me to become a member. No main details were faked DOB, Address and name.
After being a considerable amount of money down my account got suspended and I got contacted by a member of the team asking about my limits and situation, after a discussion I advised what I could comfortably afford to lose and a limit was set in place by the casino.
Fast forward 24 hours and I have been able to remove the limit I advised that I could only afford meaning yesterday I lost my entire savings, and have pushed myself into further debt due to using a consolidation loan to chases my losses on top of my savings.
I have been able to lose 12x what I informed them I could comfortably lose.
Do I stand a chance at getting my deposits back on the basis
1) I am a member of Gamstop and the casino verification didn’t prevent me from gambling although personal details like DOB address and name were the same as registered, i admit the email used isn’t .
2) Despite them picking up and highlighting myself as a concern and having a limit put in place by the casino following the call I was still able to remove this without contacting the casino.
I feel suicidal in the position I am now in, I have let myself down but I have also been failed by the casino and measures I tried to put in place.
I have contacted the casino, whom have requested my details be sent to them via Gamstop which is now where the situation is. However due to the email address I feel I am going to not get refunded and I don’t know how to get myself out of this situation if I don’t get refunded, I am severely screwed and don’t see any point with anything.
what do people think my chances are? I know the blame is on me but I also feel I have been failed in 2 ways by the casino.
kindest regards and thanks
