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Recently I connected to the live chat of a reputed casino and ask them if they have a deposit bonus for me. The agent told me if I deposit €600 I would get 50% plus a reduced wager down to 25xbonus. And if I deposited €800 I would get a 50% bonus plus "lowest wager possible" which was 20x. I was licking my lips as soon as I heard the bonus terms. I told the agent I would come back next day and he said no worries. He also said make a deposit and come on chat and he would add the bonus. Next day I deposited €600 and went to live chat which was unfortunately down for maintenance. I sent a mail and asked my matter to be handled by the agent who promised me the bonus. I got no reply for the next two days and finally on the third day a different agent responded and said the special bonus will not be added and you will get a 50% bonus with standard wager and if I dont want the bonus I will have to wager my funds three times. Let's end this here. I want to know is it right of Live agents to promise bonuses with special terms that are not there in their t&c. Also when they back out what can I do. I remember @ValDes once told me that casinos are not obligated to fulfill promises made by agents but then why are they allowed to offer special bonus with special terms. What can a player do in such scenarios?

Hello, my dear friends. As you all know, AskGamblers was the first ever gambling portal which introduced a Live Chat facility for its customers. Now we made another unprecedented step ahead and since you all deserve nothing but the best, our Live Support became 24/7! You could read more about it here - AskGamblers Customer Support Is Live Round The Clock Feel free to share your feedback anytime.

I dont know if someone of you noticed,well maybe i am bit late ,but finally Next Casino and CasinoLuck have officially Live chat support .This morning when i l wanted to send them a message ,because i needed to ask something and when i saw the live chat is ONLINE wow that was great news for me !!!Such a great casinos without live support ...Now they are all complete !!

Hi folks If you have any connection with casinos, you'll realize very quickly how important Live Support can be to you! My first thought so far, when I need to contact it is - Oh, no, boredom! Usually I need to wait a few minutes or more for every answer or sometimes operator has no idea about T&C for current promotions! Or even worse, the very first answer is a question about my account and then I need to explain everything about our site and casino review and that the info I'm asking for is in their interest too...and that I don't have any f****n account. Of course, there are always some nice exceptions, with very fast, professional, informed and helpfull operators! At this moment I can remember that I was thrilled by Roxy Palace Casino's live chat - the girl was very helpfull and very very kind! I could have imagine her smiled face from "perfect world" advertisements. How important Live Support is to you? Which casinos have a good one and whose is a nightmare? You can post everything related to Live Support here, even quotes and anegdotes! Or simlpy, when they piss you off, just come here and post your anger! You'll feel better Or just share your satisfaction with some, here with us. Well?