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I recently had a couple of big wins on the slots at 21.co.uk in quick succession. I initially won around £2600 and then I made a withdrawal request for £2200 and continued playing with some money I left on the balance (around £400). Quite amazingly I won £7,000 with that remaining money. I decided that was more than enough and my luck wouldn't go on any further, so I went to withdraw that £7000. On doing so, I was rerouted to the 21.co.uk login page. I had been logged out. On trying to log back in I was immediately kicked back out again. It's as though my account no longer exists. I contacted their Live chat and they said "the reason you can't access your account is because your account is under review and I have nothing else I can tell you". And that was it. Should I be worried? Is something shady going on? It's all been happening over the Easter Weekend, so perhaps they don't have many staff in. But my account, with a £7000 balance and a separate pendinf withdrawal of £2200 is no longer available. It's extremely worrying. I screenshotted my banking page before my account was locked out. The screenshot shows the £7000 balance and the pending withdrawal of £2200. If this is indeed shady, would this be useful evidence if I wanted to pursue them? It may be all above board, but if it is, the communication is shocking as they just kicked me out of my account without a warning. I'm worrying however that my legitimate winnings will be lost to a scam casino. Any advice on where to go from here?

I registered to play in a certain casino ( ill keep the name out of it at this stage I think) and after a couple of difficulties getting all the required T&C sent to me ( not all are accessible from the site and they were difficult to get to) so after a number of things didnt go as smoothly as it should have I decided to delete my account with this online casino. Stating all the reasons why I wanted my account closed. Now I have not long ago checked my emails and that casino responded to me with a lengthy email about self exclusion. Gambling addiction and it ended with the option to verify or deny my previous statement!!!! What??? Not once in any casino chat, forum, or live chat have I ever said I had a problem with gambling. Is it normal when you close your own account for whatever reason for the casino to then arbitrarily decide that closings your own accounts now constitutes self exclusion? because it seems like this casino is being particularly difficult by suggesting that. My options are to self exclude or to leave the account open, which Seems to me like a security risk.

Morning All, I need some help / advice. I opened an account with a website called Lottoland yesterday. I made a deposit of £200 (50+50+100) and then played for half hour or so and built it up to around £300 i then lost a bit and withdrew £213. Everything seemed fine and got an email saying it was processing. I later that evening ended up putting about 300 in through various deposits. I was playing a Red Tiger game and managed to hit a jackpot on a £4 spin and it paid around £5.5k. I was absolutely over the moon, absolutely game changing money for me and my family. I continued to play for a long while going up and down and finally called it a day and left £4.77k in my account to withdraw. I went to withdraw and it asked for verification, which is fine so i took a picture of my passport ready to send this morning. I went to log in this morning and they had closed my account, I contacted live support and they said that i have duplicate accounts and have closed my account. I wasn't aware i already had an account but was told i did from years ago and had self excluded and for that reason they didn't have to pay me out. I also have an active GamStop but didn't think it mattered here with a lottery site as such. I pleaded with the woman on live chat but she informed me it would be passed to a relevant party to deal with and i just know that through my own stupidity they probably aren't going to pay me any of my winning and i'm going to be X amount down through the deposits which realistically i had no chance of ever winning. I know it was silly of me to sign up and gamble but i honestly didn't know i had previously played there and self excluded from the site (old email address though). I just wondered if there was nay action i could take to get my winnings or if anyone has had a similar experience. It such a lot of money that could really help myself and my family and even through my stupidity i cant just accept and let it go, its actually killing me. They have said they will contact me via email in the next 72 hours but i wanted to get some advise before hand. Kind Regards,

Hi can anyone help me? I started a 7spins online casino account after I deposited a few times I got a good win so I increased my bet and eventually won a very large amount of money. I than start the process of providing all my details and documents to verify my account so I can withdraw my money I have won. Than I try login and my account has been disabled. I try make contact with them and I receive an email that states: Hello Scott, We hereby inform you you that our system has detected inconsistencies in your account 's********' and we have discovered behavior that violates our house rules stated in the Terms & Conditions of our site. Your account has been suspended and your deposit has been returned to your Credit Card, please keep in mind that this process may take up to 7 business days to be completed. This is a ploy by the casino to avoid paying me. I have read a few things online to try about getting my money but very happy to listen to any one if they can help.