Avernite

FINAL UPDATE: Received the money today! Huge thanks to the Askgamblers complaints team and Red Queen Casino for getting this sorted. Came at a good time too just in time for my birthday.

UPDATE: They have gotten in contact with me and have arranged a bank transfer of the funds ASAP. I am very happy, and am now waiting for funds to clear. Once they do I will leave a final update confirming this issue has been solved.

Another week passed and no word since providing proof i can't accept payment on card. Almost feels like im not getting my money at this point. If they just decide to ignore my complaint what's the next step?

UPDATE: It seems I'm back to square one again. Even after my bank sent a letter stating that receiving funds on my card is impossible. I've requested them to ask their merchant service to conduct a full investigation as to where this money has supposedly gone. Let's hope eh?

No I am not. I am from New Zealand.

UPDATE: Well after a weeks back and forward with my bank getting my query to the right department they said that it is impossible to receive payments on debit mastercard. So ball is back in RQC's court. Hope this is settled soon as it is certainly an unusual case!

I recently received from them word that payment had been processed with payment number etc. But for some reason bank hasn't received it. Sent the info to my bank who are looking into it. Hopefully will have a response in 1-2 days.

Ah awesome good to know! Thanks for the reply. Been waiting approx 5-6 weeks so naturally I'm in panic mode. Hope it all gets sorted.

Hey first post here and not sure if right place to post but here goes... I seen on the main page that RQC has been certified and one of the criteria being "80% of complaints resolved". Currently there are two complaints (one resolved, the other mine being currently unresolved). Could just be me but that makes 50%. So just figured I'd point it out in case there was a mistake.