Acur8

Keep emailing them what they want and phoning/online chatting to check the progress. They won't tell you that they need more information unless you contact them. I only had to wait a week to get my account verified and money in my bank account. Best of luck with getting things sorted.

Skybet

The account was verified this evening. I had to keep phoning to check the progress and email additional documents but in the end the account was re-opened. Full balance is available to withdraw and the card in question is still active.

Thanks for the quick replies

No reasons other than to verify my identity due to regulations. I told them it wasn't my card and we sent a signed letter and both sets of identification and bank statements. They said the account would be reopened today - and it isn't. If I don't get anywhere by the end of the week I will name and shame accordingly.

I used that card because he was loaning me money on his card. I thought it was ok because it worked many times. The amount I won is over £5k.

Hi, can anyone tell me if a casino can withhold winnings that were won. The initial funds were deposited using another persons card who gave me their permission. 10 successful deposits and 2 successful withdrawals to the same card. The latest withdrawal was reversed and the account suspended. I have sent them all the documents they require and it seems like they are just ignoring me. The persons card who I used is my flat mate and he self excluded from the casino 5 years ago. They asked for his ID and mine and a picture of me holding my passport,