OlleBitStarz

Hey! Haha, that must be some error in the currency code. It's a total welcome package of 5 BTC, but the first deposit bonus is a 100% bonus up to 1 BTC. That's good nevertheless, right? I mean, it's like 10,000 : ) Also, hey we do love Bitcoin

Sorry for the slow reply. Sometimes I don't get notifications

Hi there, So, a couple of things here (which are based on your previous forum topics which you didn't reply to when I asked). As an example, your quote: " I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??"" Big red flag as far as RG is concerned, but that might just be my opinion. With that said, I don't like to gamble (no pun intended) when it comes to responsible gambling cases, and this makes me feel rather uncomfortable to allow you to play at BitStarz going forward. Olle

Hi there, I'm sorry, but that answer doesn't make a lot of sense looking at your original post where you stated: " I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??" That doesn't sound like you wanting to quit based on the lack of Bitcoin games, but rather it sounds like you're concerned about your gambling habits. Please don't take it personally but that's my interpretation. I'd appreciate it if you could hand me your BitStarz username at your earliest convenience. Olle

Hi there, I see you never gave me a reply in the other thread, but yeah, you mentioned something about stopping gambling altogether. Would appreciate if you could give me your username at BitStarz and in regards to what @cocopop3011 mentioned, are you based in the US? Kindly note that we do not accept US players at BitStarz. Please confirm. Olle

If only life was that good! I wear white t-shirts. Oh well, look like our OP disappeared.

Haha, I'm a starving artist. I live off of the expired free spins on games people don't want to play anymore

Hi there, Just throwing in my five cents here. What would be the reason for you wanting to close your account with us? Would it be due to you wishing to stop gambling altogether of fear of becoming addicted? Olle

Haha! That actually made me chuckle a bit. Yeah, but it would be too suspicious so we deliberately lost to make ourselves seem more trustworthy of course

Hi there, I'm not sure if there's much I can say here to convince you that we are a legit casino, but licensing, trust here on AskGamblers, voted best casino and player's choice, rated 9.2/10 on CasinoMeister, only using licensed games, should mean something. You mentioned you've been playing casino for 10 years. If that's the case, I'm sure you've experienced the ups and downs of playing casino games. You can have a super bad run, or a super good run, and the more extreme they are in either direction, the more unlikely they are. In other words, winning 2.4 million dollars in a single spin (which was the case at BitStarz last May) is rare, and losing the same amount of money without getting anything back in a super short period of time is also rare. Now, at the end of the day, there are no guarantees either way when you gamble, which is the definition of the word itself. It's not an investment and should never be seen as such. I'm sympathetic to you not winning, but just because you don't win, it doesn't mean the games are not legit. Also, we do not make the games, as I'm sure you know, and have absolutely no control of them. So the same games you play at BitStarz have the same theoretical RTP as the same game somewhere else, and the fluctuations are down to luck. Kind regards, Olle

Hi mate, That's what I'm here for, and always happy to answer any questions you might have. I can only speak for BitStarz, but I can assure you we're not going out of our way to make life hard for our players as far as verification goes. But as mentioned, sometimes it can be a bit tricky as we're not 100% familiar with the documents of all countries out there. There are people out there who do indeed try to fraud us on a regular basis, and we do our best to stay on our toes without that affecting our loyal and trusted players such as yourself. We did have a player who won 2.4 million dollars in a single spin in May last year, and he was verified and cashed out within 10 minutes of every withdrawal he requested. So we do take big pride in processing payments fast as it builds trust (and is only fair). We always thought it was unfair that it's easy to put money in, but when you want to withdraw, you gotta wait hours or even days in some cases. Hence our 10 minutes on average cashout processing time, which we are extremely proud of and which you can enjoy going forward : ) Best of luck at the games going forward and I hope you're having a good weekend! Olle

Hi there, I mean, the whole "Staying under the radar" sounds a bit concerning to me. You'll always be subject to a standard KYC procedure, and after that, we don't mind if you cashout 100 dollars or 1 million dollars. But asking for KYC is standard anywhere you go, and we do not intend to make it more complicated than it has to be Olle

Hi there : ) Not sure if you saw, but his account is fully verified and paid out. Just so there's no confusion about us not paying him : )

This is a super valid point. Even though I, of course, can't share BitStarz Financials publicly here, we're solid in that regard, but times can change for any business, and the same goes for cryptocurrency exchanges, I mean, look at Cubits that went belly up after a fraud case and everyone with money there lost it all. I included. So there are some key things to always remember: - Keep a lot of the BTC in a hard wallet - Spread the funds around.

Haha! I'm actually Swedish/Scottish, so yeah, adapting to the constant 33 degrees year-round is no easy task. Then again, waking up every day seeing green palm trees as far as the eyes can see beats the dark and miserable 12 000 population city I was raised in. Oh, and god bless the inventor of the AC

Hi there, Awesome! So we're neighbors: ) I absolutely hear what you're saying, and it could be the case that you've had some withdrawals in the past and now, support has asked for some extra documents so to speak. It's not super uncommon but as a casino operator, there could always be scenarios where we have to ask for some additional verification from the player. We'd only ask for something that would be extremely relevant to the KYC and it could be for a variety of reasons, and we do try to make this as smooth as possible and it's not our intention to just make life hard on our players and prevent them from withdrawing. I always tell players that I'm happy to suspend the account and they can send me the requested docs if they're afraid they'll play away the funds pending verification. I think that's fair. With that said, I know it's an inconvenience and depending on the country sometimes, we need extra time to verify that the document is valid as we're not super familiar with all IDs from all countries in the world : ) I thank you for your patience here and I'm happy that it all worked out in the end. As your account is completely verified now, you have my guarantee that everything is OK for cashouts going forward. The only way this could change would be if you use a new payment method that would require additional verification as per the standard KYC. Also, if you win 10 million dollars, I might have to fly over to you and shake your hand. With that said, I totally understand if you're skeptical after this, but as I mentioned, your account is completely verified now. If you choose to play at BitStarz, I'd, of course, be very happy, but I respect your decision if you wish to play somewhere else too. Do whatever you feel most comfortable with : ) Any further questions, feel free to reach out to me directly, and I wish you the best of luck at the games, wherever it may be Olle

Hi there, Cool, I've had a look here. So, first things first, you haven't had a verified account with us here at BitStarz, at least not the one that you're referring to. Could it be the case that you're confusing that account with another brand? Or could it be the case that you have more than one account with us? I think that also addresses the question of a hack as well, as we cannot delete the documents you've uploaded. Even if you delete them on your end, we can still retrieve the deleted documents, and there weren't any other ones that would result in a verified account. Also, I'm not sure if a hacker would go about deleting documents from players if he/she had the chance to do so, and again, they couldn't delete the documents either if they wanted to. So long story short, no we were not hacked : ) I can see your account got fully verified in the end and you managed to cashout some funds yesterday, and yeah, you haven't been verified in the past so I believe this might be a misunderstanding. Would be great to hear your thoughts. Olle

Hi guys! Sorry for the slow reply here. I just wanted to acknowledge that I've seen the thread now and will read through this : ) Olle

Hi Peter! Did you mean that you've never tried BitStarz? Let me know if you ever create an account and I'll throw in some extra spins for you to check out the casino properly Olle

Good artists copy, great artists steal. I mean, how many games about Leprechauns and Egypt are there out there? All steal

Hi there, I mean, I think that casinos should do their best not to have a laundry list of complicated terms, written in a way where only a lawyer could understand them. So with that said, I totally get it if there's some obscure weird rule in the terms that a player could miss. This might just be my opinion, but I don't think a standard KYC process counts as one of those weird and predatory terms, but instead one of the most common aspects of gambling online, along the lines of bonuses normally coming with a wagering requirement. But maybe that's just me. I'm sympathetic to your situation if you feel that the KYC process is alien to you, but I can assure you, you'll come across a KYC process at most casinos you'll ever play at. Olle

Just to give you an update here we've requested this to be lowered, but both providers are very slow to act it appears. Don't worry though, we're pushing!

Hi there, Regarding charging something for deposit, it depends on the payment option you use. Also note that what's being charged to make a deposit doesn't cover the fee that is being charged to us by the payment service provider, so it's not like we're making a killing charging deposit fees for certain methods as we too have to pay them on our end. I think I was quite respectful in my reply to you in regards to your addiction remark, so I think it's a bit unfair to say that my intention wasn't genuine here. Regarding you withdrawing, you having an addiction doesn't give a carte blanche not to have to provide any documents as part of the KYC process just like every other player. If you excluded yourself from BitStarz and still have money in your account. You can send the relevant docs to support and then we can cash you out and close your account for good. Just some friendly advice. Being asked when withdrawing to provide documents is nothing new and you'll find that in pretty much all casinos online (and not asked prior to playing), so in the future if you wish to gamble (which I wouldn't advise you do consider your claim of addiction), double-check with the customer support how their KYC process work prior to starting playing so you won't be in this situation. All the best, Olle

Hi, Ah darn it, I blame the lack of coffee. Some casinos may have to ask for this as part of their license requirements, but our license issuer does not require any verification prior to making a deposit. However, if you wish to have everything verified prior to you starting to play, we're more than happy to verify you prior to making a deposit if that makes you more comfortable. I think many players visiting a casino wish to play right away, and they don't wish to send in documents and then wait for them to get verified, and then play. Perhaps we need to look into a smoother process for doing this so verification can be a very fast process. Currently, it's done manually. So, with. all that said, it might be a good idea to send in docs prior to depositing and ask for it to be fully verified prior to withdrawing, but regardless of you sending in ID and Proof of Address + Cards, we still need to ask for proof of deposit which can only be provided if you make a deposit. But at least you'll know you're close to being verified once the bulk of the stuff has been sent in : ) What worries me the most here is your addiction remark. I hope you have contacted our support to get your self-exclusion in place, if not, kindly provide me with your username as I don't feel comfortable allowing you to play making a statement about addiction. Olle