OlleBitStarz

Hi there, I think you're missing some important points here. First of all, there's a big difference in us denying a player the opportunity to play at BitStarz at our own discretion, and us closing a player's account for breaking the rules of the casino. Also, your quotes about our terms are completely invalid as we have a rule stating that players from the US are not allowed, which means that if you decide to play despite us stating this, you cannot call on the rules for legal players. Now, you can claim ignorance of the fact that you didn't know until after the fact that you couldn't play from the US, despite not being able to select US as country and also claiming to have read all my posts in the forum here where I stated this just a few days ago to clarify. You not only entered Russia as country in your profile but when confronted about this, you confirmed that you were in the Ukraine, and not in the US, until we requested a KYC, so you were, in other words, sticking to your lie for as long as you could. As much as I sympathize with someone winning 4.5 BTC and not getting it, you were not allowed to play at BitStarz in the first place but broke the rules and did so anyway. You made an 18,000 dollar profit from this, and I find it quite greedy to come and look for further money when you've been paid half a year's salary in profit and deliberately broke the rules. Olle

Hi guys, Here to give our side of the story. So, Ronnie signed up picking Russia as country in his profile and as part of the standard KYC procedure we asked for documents, upon Ronnie says that he is American, but lives in Ukraine. No worries there as far as we're concerned, as we do accept Ukrainian residents, and the US docs would be ok if he's not playing from the US. As proof of address, he didn't have one and provided a copy of a hotel bill that was from Ukraine and said (this is 20 minutes away from my house). Upon we said, alright, then please upload a selfie of you outside of your house in Ukraine so we can see that you are there, upon the player confessed not to be in Ukraine, but actually in the US. I asked the player as to why he would lie about such a thing, upon he said "I'm superstitious", which is not a very credible answer. All in all the player actually manage to get 2 BTC profit which is more than just getting the deposits back, so if you wanted us to go back to square one, you maybe want to return the 2 BTC. We're of course. not going to ask for that, but you came out on top with a 18,000 dollar profit here. Olle Edit: Ronnie, if this is not the case, let me know, but I have screenshots. from both PMs to me and Live Chat that support everything I just said.

Hi there, Just to make this clear right off the bat, unfortunately, we do not accept US players, so @Feeshmon, easy now : ) As much as we love our American friends, you're not allowed to play here I'm afraid. Wish you all the best in another casinos that can take your business Olle

Hi there, Sorry for the slow reply, but sometimes I don't get notifications _( Yes, that would be one of the suspicions as well, but he didn't confirm that for me. BitStarz has been very clear from the start that we do not accept US players. Olle

Ah, I got another nickname for that. They call me " Mr. Done in 60 Seconds".

Hahaha They do call me Speedy Gonzales.

Hey! Haha, that must be some error in the currency code. It's a total welcome package of 5 BTC, but the first deposit bonus is a 100% bonus up to 1 BTC. That's good nevertheless, right? I mean, it's like 10,000 : ) Also, hey we do love Bitcoin

Sorry for the slow reply. Sometimes I don't get notifications

Hi there, So, a couple of things here (which are based on your previous forum topics which you didn't reply to when I asked). As an example, your quote: " I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??"" Big red flag as far as RG is concerned, but that might just be my opinion. With that said, I don't like to gamble (no pun intended) when it comes to responsible gambling cases, and this makes me feel rather uncomfortable to allow you to play at BitStarz going forward. Olle

Hi there, I'm sorry, but that answer doesn't make a lot of sense looking at your original post where you stated: " I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??" That doesn't sound like you wanting to quit based on the lack of Bitcoin games, but rather it sounds like you're concerned about your gambling habits. Please don't take it personally but that's my interpretation. I'd appreciate it if you could hand me your BitStarz username at your earliest convenience. Olle

Hi there, I see you never gave me a reply in the other thread, but yeah, you mentioned something about stopping gambling altogether. Would appreciate if you could give me your username at BitStarz and in regards to what @cocopop3011 mentioned, are you based in the US? Kindly note that we do not accept US players at BitStarz. Please confirm. Olle

If only life was that good! I wear white t-shirts. Oh well, look like our OP disappeared.

Haha, I'm a starving artist. I live off of the expired free spins on games people don't want to play anymore

Hi there, Just throwing in my five cents here. What would be the reason for you wanting to close your account with us? Would it be due to you wishing to stop gambling altogether of fear of becoming addicted? Olle

Haha! That actually made me chuckle a bit. Yeah, but it would be too suspicious so we deliberately lost to make ourselves seem more trustworthy of course

Hi there, I'm not sure if there's much I can say here to convince you that we are a legit casino, but licensing, trust here on AskGamblers, voted best casino and player's choice, rated 9.2/10 on CasinoMeister, only using licensed games, should mean something. You mentioned you've been playing casino for 10 years. If that's the case, I'm sure you've experienced the ups and downs of playing casino games. You can have a super bad run, or a super good run, and the more extreme they are in either direction, the more unlikely they are. In other words, winning 2.4 million dollars in a single spin (which was the case at BitStarz last May) is rare, and losing the same amount of money without getting anything back in a super short period of time is also rare. Now, at the end of the day, there are no guarantees either way when you gamble, which is the definition of the word itself. It's not an investment and should never be seen as such. I'm sympathetic to you not winning, but just because you don't win, it doesn't mean the games are not legit. Also, we do not make the games, as I'm sure you know, and have absolutely no control of them. So the same games you play at BitStarz have the same theoretical RTP as the same game somewhere else, and the fluctuations are down to luck. Kind regards, Olle

Hi mate, That's what I'm here for, and always happy to answer any questions you might have. I can only speak for BitStarz, but I can assure you we're not going out of our way to make life hard for our players as far as verification goes. But as mentioned, sometimes it can be a bit tricky as we're not 100% familiar with the documents of all countries out there. There are people out there who do indeed try to fraud us on a regular basis, and we do our best to stay on our toes without that affecting our loyal and trusted players such as yourself. We did have a player who won 2.4 million dollars in a single spin in May last year, and he was verified and cashed out within 10 minutes of every withdrawal he requested. So we do take big pride in processing payments fast as it builds trust (and is only fair). We always thought it was unfair that it's easy to put money in, but when you want to withdraw, you gotta wait hours or even days in some cases. Hence our 10 minutes on average cashout processing time, which we are extremely proud of and which you can enjoy going forward : ) Best of luck at the games going forward and I hope you're having a good weekend! Olle

Hi there, I mean, the whole "Staying under the radar" sounds a bit concerning to me. You'll always be subject to a standard KYC procedure, and after that, we don't mind if you cashout 100 dollars or 1 million dollars. But asking for KYC is standard anywhere you go, and we do not intend to make it more complicated than it has to be Olle

Hi there : ) Not sure if you saw, but his account is fully verified and paid out. Just so there's no confusion about us not paying him : )

This is a super valid point. Even though I, of course, can't share BitStarz Financials publicly here, we're solid in that regard, but times can change for any business, and the same goes for cryptocurrency exchanges, I mean, look at Cubits that went belly up after a fraud case and everyone with money there lost it all. I included. So there are some key things to always remember: - Keep a lot of the BTC in a hard wallet - Spread the funds around.

Haha! I'm actually Swedish/Scottish, so yeah, adapting to the constant 33 degrees year-round is no easy task. Then again, waking up every day seeing green palm trees as far as the eyes can see beats the dark and miserable 12 000 population city I was raised in. Oh, and god bless the inventor of the AC

Hi there, Awesome! So we're neighbors: ) I absolutely hear what you're saying, and it could be the case that you've had some withdrawals in the past and now, support has asked for some extra documents so to speak. It's not super uncommon but as a casino operator, there could always be scenarios where we have to ask for some additional verification from the player. We'd only ask for something that would be extremely relevant to the KYC and it could be for a variety of reasons, and we do try to make this as smooth as possible and it's not our intention to just make life hard on our players and prevent them from withdrawing. I always tell players that I'm happy to suspend the account and they can send me the requested docs if they're afraid they'll play away the funds pending verification. I think that's fair. With that said, I know it's an inconvenience and depending on the country sometimes, we need extra time to verify that the document is valid as we're not super familiar with all IDs from all countries in the world : ) I thank you for your patience here and I'm happy that it all worked out in the end. As your account is completely verified now, you have my guarantee that everything is OK for cashouts going forward. The only way this could change would be if you use a new payment method that would require additional verification as per the standard KYC. Also, if you win 10 million dollars, I might have to fly over to you and shake your hand. With that said, I totally understand if you're skeptical after this, but as I mentioned, your account is completely verified now. If you choose to play at BitStarz, I'd, of course, be very happy, but I respect your decision if you wish to play somewhere else too. Do whatever you feel most comfortable with : ) Any further questions, feel free to reach out to me directly, and I wish you the best of luck at the games, wherever it may be Olle

Hi there, Cool, I've had a look here. So, first things first, you haven't had a verified account with us here at BitStarz, at least not the one that you're referring to. Could it be the case that you're confusing that account with another brand? Or could it be the case that you have more than one account with us? I think that also addresses the question of a hack as well, as we cannot delete the documents you've uploaded. Even if you delete them on your end, we can still retrieve the deleted documents, and there weren't any other ones that would result in a verified account. Also, I'm not sure if a hacker would go about deleting documents from players if he/she had the chance to do so, and again, they couldn't delete the documents either if they wanted to. So long story short, no we were not hacked : ) I can see your account got fully verified in the end and you managed to cashout some funds yesterday, and yeah, you haven't been verified in the past so I believe this might be a misunderstanding. Would be great to hear your thoughts. Olle

Hi guys! Sorry for the slow reply here. I just wanted to acknowledge that I've seen the thread now and will read through this : ) Olle