Conor@Trada
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Posts posted by Conor@Trada
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7 minutes ago, m8ttslots said:
Just to update again the £750 was re-credited to my Trada account, and I've requested to withdraw via Skrill.
I'm hoping @Conor@Trada is able to get this processed today rather than a 48 hour wait
I've already made the request for it to be expedited
Hopefully they see it before their COB.
Conor
- ValDes and cocopop3011
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Just now, m8ttslots said:
Can I ask what happened to the old support staff? Seems like the likes of yourself made the cut and came along but i guess many didn't? or were they outsourced before?
All support prior to migration was done in-house.
After migration, some of the team were absorbed into other roles (Content writing, Image design, Affiliate support etc)
Conor
- cocopop3011 and pinnit2015
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2 minutes ago, pinnit2015 said:
It’s, and Conor can correct, AG support now; not their previous ones who were Great.
Shame that the shift in platform removed VISA Direct
Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing
Wasn't aware about VISA Direct though, AFAIk, we're adding a bunch of new deposit and withdrawal methods this quarter. I'll check if that's on the list.
Conor
- cocopop3011 and ValDes
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Goooood morning everyone
@M8ttslots, I've received your PM and I'll see what I can do on my side. I'm sure this one will be an easy fix. Possibly something got miscommunicated along the way
I'll reply to your DM directly once I have a solution
If anything else pops up, give me a shout.
Conor
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On 1/21/2020 at 4:39 PM, pinnit2015 said:
And AG minus Trada (Conor will shout at me if I don’t mention that)
I never shout, just gently nudge
- cocopop3011, ValDes, pinnit2015 and 1 other
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17 hours ago, vandeheegpeter said:
conor@trada
you wrote about the withdrawal times:
Withdrawal Times?
Withdrawal times will be as they are across the Aspire Group, however, we have been assured that the 48-hour time frame is the absolute maximum (KYC and Document checks etc) and that the vast majority of withdrawals are processed within less than a day.
Better to be honest, Aspire groups keeps the withdrawals 48 hours pending, there is no vast majority being processed within less than a day, please provide proof, or better confirm that withdrawals are 48 hours pending....
Hey there
I still stand by this stat that the vast majority of withdrawals for verified accounts are in fact processed in less than a day
The 48 hour time frame is the absolute maximum, and this still only applies for accounts that are pending Documents and document checks.
Conor
- ValDes and cocopop3011
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1On 12/9/2019 at 8:03 PM, cocopop3011 said:
The problem I have at Trada is you can't filter by provider (which is a pain)
More filters is a much-requested addition, so we are working on adding them again
We hope to have them available soon.
Conor
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2 hours ago, Fiekie247 said:
@Conor@Trada - No Advent Calendar this Christams?
Not straight away this year no - as the migration took place around the time we would generally build our Christmas Calendar, we didn't actually have time!
I'll try to launch one later this month though
Conor
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On 11/30/2019 at 9:03 AM, pinnit2015 said:
On topic though...
How clunky and laggy is the AG platform? Tried it last night and the pragmatic play games had 6 second lags. Came back later and exactly the same. games Berger on being unplayable. I remember this when I played at Casino luck; one minute fine and then boom. Happened quite often though.
So regardless of their ***** bonus rules etc and restricted games, if this is the level of smoothness no ones going to Play in order for their terms to be an issue
This is due to the CDN setup at the moment. We're set to get a new one on the 17th which we've been assured will improve the stability hugely!
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On 11/28/2019 at 11:09 AM, cocopop3011 said:
When I spoke to Trada live chat last night she said I was a new player (I’m not) but it’s just made me think I wonder if I’ll have to verify again now?
The verification documents should all be carried over
On 11/28/2019 at 2:16 PM, blondie said:Just to add to this discussion, I tried to deposit at Trada about 3 weeks ago and the cashier showed that my country is not allowed to make deposits. I live in Malta and have been playing from Malta (with docs verified etc) for the past 2 years. I never got any notification about regulation changes so what I wonder is, why can I login and if I had any balance I probably would be able to use it, but can't deposit (and assumably withdraw)?
The reason you could not deposit from Malta is that our payment provider at the time (Adyen) made a move to not allow deposits from Malta quite literally overnight. I'm pretty sure we sent an email about it though to all effected players?
On 11/29/2019 at 10:38 PM, cocopop3011 said:Checked my withdrawal options last night, no saved methods which has completely confused me. Only option to withdraw is bank wire. Something I'll have to look into.
This is because the data on previous deposit and withdrawal methods was not passed over in the migration.
Once you deposit with a method again, that will be available as a withdrawal method
- ValDes and cocopop3011
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Hey all,
As stated in another thread, our withdrawal times are still within a day.
The only instance a withdrawal may take up to the maximum wait time of 48 hours is if documents are required to be verified prior to the withdrawal being processed.
Conor
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Hey folks,
To make things easier on all of us, here is a copy of our answers posted today about various questions on another forum.
@pinnit2015 Regarding promotions, we will have a say, and can create and design our own to run whenever we like
Game RTPs?
Our games RTPs will be operated in the same manner the rest of the Aspire Groups are immediately after launch, however, Aspire have agreed to allow RTPs to be customised by brand instead of one network setting in 2020. So the lower RTP on some games will be a short term concern.
Fees On Deposits & Withdrawals?
There will be no fees on deposits and withdrawals.
Thursday Treat?
Thursday Treat will be replaced with Sunday Spins and will work quite similarly to our current Thursday Treat promotion.
LiveChat Support?
In order to operate in more languages, and for longer periods of time, our LiveChat Support will be operated by Aspire.
Wagering Requirements?
Our wagering requirements will be between 20x - 25x on all bonuses depending on the promotion. This is a decision made on our part to offset the game contributions and RTPs of some of the games.
Games Contributions?
As the contributions of the games are set across all casinos in the Aspire back office, we will not be able to differ from the rest of the Aspire Group in this regard.
Withdrawal Times?
Withdrawal times will be as they are across the Aspire Group, however, we have been assured that the 48-hour time frame is the absolute maximum (KYC and Document checks etc) and that the vast majority of withdrawals are processed within less than a day.
Please note, VIP players will have express withdrawals which operate much faster, and Aspire are already working towards decreasing our withdrawal times.
Why Are We Moving?
As confirmed in a previous post, we are moving as our platform provider currently (Pariplay), had been bought over by Aspire Global.
Did You Get Bought By Aspire?
No, TradaCasino is still owned entirely by TradaGames.
One Welcome Bonus Per Site?
This is done on a case-by-case basis and is primarily applied for the “serial” First Time Depositors. i.e, those who rarely/never make cash deposits on the Aspire platform.
Games Selection?
Some games are not live on most Aspire Global sites for various reasons, however, we will have all games live a couple of weeks after launch.If anyone has any other questions, feel free to drop me a PM
Conor
- pinnit2015 and ValDes
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Hey all
Thanks for the ping @ValDes!I've been a bit preoccupied with the migration as of late, hence my radio silence, but I'll pop on tomorrow to answer as many questions as I can.
If you've any questions, feel free to list them below!
Cheers,
Conor
- ValDes and cocopop3011
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I use Revolut, and the withdrawals are instant.
Regarding the addition of new Game providers, @Fiekie247, there's an announcement planned for this week
Conor
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18 hours ago, pinnit2015 said:
Funny thing happened last week when i withdrew from Trada on a Thursday night via debit card. It would normally go in my account on the Saturday. Didn't see it and was like 'Oh, better create a thread that has complaint in it and harp on incessantly', but then noticed that it actually went into my bank on the Thursday instantly upon approval.
Spoke to Conor who's said it's the bank's processing improving (i bank with RBS for these ones) - But I'm pretty sure that wasn't the case for another casino that i used by debit card for....I'll check another site in the next coming days just to see.
Anyone else getting instance debit card withdrawals with the RBS Group across other casinos? - i know Sky Vegas started with Barclays so not sure if it's being rolled out across the other banks.
So, maybe not praise for Trada but for the banks/processors, but I'm sure Conor will fire me a £50 quid NDP once he reads this.
No £50 bonus, but getting me curious as to how our processing is so much more quicker now! haha
I have found the same happening with my withdrawals recently too though.
Conor
- pinnit2015 and Fiekie247
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6 hours ago, TheAverageGuy said:
Hey @TheAverageGuy... who knows! It might just be haha
Given the fact my grammatical errors seem to be all too common it would be a pretty quick competition though!
4 hours ago, pinnit2015 said:Quick question Conor?
Probably not the first time you've been asked (or indeed maybe answered!) but the lack of quickspin on the slots?
1. Is this due (imposed) to the games running on the Alderney Licence? - BGO are the same.
2. If so, will this likely change in the future or will a possible '3 second rule' between spins mean it'll stay as it is?
You'll likely get mainly positive reviews as, aside from the above and a platform that IMO could do with a spring clean, Trada is a top Gin Joint(no way influenced by my recent bonus added due to being with you guys for 3 years
)
See - I can be friendly to reps.
Hey @pinnit2015
Not the first, and can guarantee won't be the last either - happy to help regardless
The lack of quickspin comes down to a few things, and depends on the game provider.
So, NetEnt for example, this was due to the location our NetEnt games were hosted from. In this case, Alderny. Which means the quickspin function cannot be enabled due to regulation issues.
There is plans to change the hosting location in the future, but this is more a long term plan than a quick fix.
I hope this clarifies it for you
Conor
- ValDes, pinnit2015 and TheAverageGuy
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17 hours ago, ValDes said:
Hey Conor
Long time no hear from you mate, hope you are doing great!
No worries, as long as you have explicitly specified "Leave a honest review, good or bad..." everything is okay and your campaign IMHO does not violate the AskGamblers Posting Guidelines.
Hey mate :)
Cheers for that - busy as always but hopefully you'll see me popping in here more very soon ;)
Conor
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Hey @Fiekie247
In the past, we have sent out emails like the above to our registered players asking for feedback and to leave a review if they wish
We genuinely did not expect this big of an uptake!
We have invited AskGamblers to delete these reviews if they feel they are in the wrong.
But thank you already to everyone who has left constructive criticism, such as all those mentioning the $5 deposit removal. We are already in discussion to reintroducing this.
We always specify that they can be either good or bad reviews, but the main thing is that they're honest reviews. In this way, we wouldn't be discriminating against someone who wishes to leave a bad review - in fact, we would encourage a player to speak their mind so that we may improve our offering
@ValDes, I am sorry if this is taken in the wrong light, as we would never want our reviews to appear spammy, that was never our intention.
@TheAverageGuy, it appears you found another one of the blunders! Good spot
I would like to confirm that the spins are on Big Bad Wolf
Conor
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Hey Guys!
Lets take things one at a time
Halloween 2018.
For this years Halloween events, we're running a series of Leaderboard challenges, one running right now you can win a share of £/$/€2,500 bonus cash!
For this one, it is based on your highest win times multiplier on Microgaming Games.
For example, if you bet $/£/€0.25 and win $/£/€250, your win times multiplier is 1,000x.
We try and run promotions like this as it evens the playing field for high rollers and low rollers alike.
NetEnt.
In the middle of last month, there was a contractual issue with NetEnt Games.
We were originally given a timeline for re-launch of a few hours, then a few days, and well... it's been a few weeks.
I am glad to hear however that things are nearly resolved and they should be launching again soon.
If anyone has any questions, please feel free to drop me a message.
Conor
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Sounds egg-citing
I am very egg-cited to see who will be able to claim this one
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Hey guys!It's Easter so you know what that means!
Join in on the TradaCasino Easter Egg hunt this weekend.Find our Easter Egg hidden on the site and you can unlock some no deposit free spins!Tips and hints can be found all over the site. Here’s a big hint – Always read the terms of a promotion, don’t be contra-ry to this practice!Once you have the code head to the promotions page and see what it does!Good luck!Terms.The code is only claimable by depositing players only.The code can only be used once.The free spins have a wagering requirement of 35 times the winnings.There is a max cashout of $200.
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Well I guess you beat me this time Jack, I did saw this game on Pariplay webpage today but you're quicker than I am.
I win this one Leo
Better luck next time
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Introducing...
That's right guys, this comedic styled made for TV movie has been made into a slot!
This enticing slot is based on the Sharknado film series where a waterspout picks up sharks from the ocean, drops them on Los Angeles and the sharks go on a killing spree. Now, this action packed thrilling adventure is available to play in a 25-lines, 5-reel slot filled with danger and rewards. Sharknado has built a huge global following and is sure to keep you in suspense and entertained.
Game Info:
- Playlines: 25
- Minimum Bet: 0.25
- Maximum Bet: 12.50
- RTP: 95.95
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Holy cow, new games are still coming. So far I was able to find a few
Beauty and the Beast
Prissy Princess
Forest Mania
Beating me to these posts Leo! I'll have to be quicker next time
Forest Mania should be live at TradaCasino by the end of the day.
Trada Withdrawal Issue 😬
in Online Slot Discussions
Posted
Glad to see we're all sorted now mate!
Enjoy the winnings
If anyone else has any issues they feel I could help with, just @ me, I'm around most days
Conor