beczz

Thanks for the welcome and this is my first post on any forum regarding casinos , I've used sites for bonus codes and i came upon this site recently but wish i had long ago . This is going to educate me a great deal in reading the posts and advice , Also I can hardly wait to post a great big screen shot lol of a win

Hi beczz,
 
First of all, your topic has been moved to a proper forum location. Such as Ask Gamblers forum section in this case...
 
Yes, what helena suggested above is a good choice of a casino offering games of lost of different gaming providers. Maybe Video Slots is the other big casino brand who could meet your expectations when it comes to games diversity. 

Try SlotsMillion Casino they have many platforms,maybe more then BGO. 
http://www.askgamblers.com/online-casinos/slotsmillion-casino-review/

Yes, your complaint has been published. Now, I would recommend you to refrain from further discussions at the forum and let our Complaints Managers do their job and try to help you. 

Good Luck with your complaint beczz. Once its closed you can come back and let us know what happens.

Hmmmm...there have been a few complaints raised at 7 Sultans Casino however I'm certain that if you stuck by all the terms and conditions and they can verify your documents that you'll get your money. Not sure why they are asking you again though if you verified to deposit - that doesn't make any sense. I would leave it another 2 days at least and then come back and tell us what's happened.
 
If by then you haven't had a satisfactory response you can Submit a Complaint
 
 
 
 
WR = Wagering Requirements
 
This means when you accept a bonus you will need to playthrough it a certain number of times which will be stated in the bonus terms and conditions. You'll need to playthrough a certain amount before you can withdraw any funds.
 
And yes you are correct once you see a cash balance and no bonus balance this means you have met your wagering requirements and you are free to withdraw.

Hello Beczz! Nice to meet you here and also i'm so sorry to hear your problem anyway that's just normal if you're a first timer for the withdrawal. I just want to ask you if you're the one who posted at the other casino forums? I will not mention the name of that forum for the sake of respecting Askgamblers but i'm curious cause your case is as same as the posted there. Just ignore this if you're not that.   

Hola,hola!!
 
Its great to see another female joining us here and welcome to this friendly place beczz.
 
I would like to see you posting and I hope we will get the chance to get know each other .
 
And we would love to hear about your gambling experience.
 
I am sorry to hear you are getting frustrated over your withdrawal process and Coco already explained that first withdrawal takes a bit longer then usual.
 
Well,well, Congrats on your win beczz!!
 
Cheers to that and I wish you many more wins to come !!
 
Its always good to bring to someone attention some really important facts related to online casinos .
 
Like I have some fancy casinos  where I like to play but first and the most important thing is ,,,can I trust this casinos.
 
I would pick the one with Certificate of Trust  from Askgamblers, then I will rather play at Casino with eCogra license then Curacao license for example.
 
And TCs! So may times happen that players arent aware of the rules and after they meet WR or they play without bonus , make win and wanna withdraw, they get frustrated because of their own ignorance.
 
May I ask if that was Netent powered casino?
 
Good Luck and I will wait for the next cheers!
 

Toiletseat!!! Where have you been? We've missed you! Great to have you back! How you keeping?

Welcome beczz   , 2 days waiting for a first withdrawel is not that much. Personally I would gentile contact the casino after 4 days at least.

Hello. What casino is this ? 2 days is still not so long for first payout, so no worry.

Hi beczz and welcome to the the forum!
 
Sorry to hear you are having problems with your withdrawal. First and foremost I'd just like to reassure you that's first withdrawals always take longer than subsequent withdrawals. So I would say that 2 days so far is about right. However this would also depend on the casino. Would you mind telling us which is the casino in question?
 
Secondly, a bank statement in your name showing the address registered at the casino should be perfectly acceptable as a utility bill. You'll also need to send photographic ID such as a driving license or passport - have you been able to do this yet?
 
If you are able to confirm these details we should be able to offer more advice for you. And try not to panic I'm sure you will get your winnings very soon.

Hi I am new to this forum and I sure wish Id looked for this venue before now. I am one of those players that barely wins and when I do I usually spend all my winnings. After 2 years of playing I put in my first withdrawal for 2500 and i am 2 days into it and I'm very frustrated with the run around i am getting so far. Reading your forum I see that the my issue is the same as many others about residency and utility bills. The casino had asked before for this when asked to submit documents for deposit purposes and I explained I didn't have any in my name but submitted bank statements with my address and there was no issue but there sure seems to be now. In the last 48 hours I have submitted over 40 images 6 official documents that are government issued. What I thought was going to be an easy step has got me very concerned.I have just recently made diamond status in loyalty and I guess I will soon soon find out if that means anything at all. I will wait another day and see how this goes before I post a complaint I really liked playing at this casino and hope this does turn out fine.