JelenaIsakov

So cool
 
I see some changes in the main menu. No News section anymore, there's Industry instead
 
Will now all the news be published there?
Or some will be here - http://www.askgamblers.com/casino-articles-p7 ?

Very nice
 
And what's the shortcut, I mean how can readers find blog the easiest way, without needing to come to this forum thread?

Very nice
 
And what's the shortcut, I mean how can readers find blog the easiest way, without needing to come to this forum thread?

Hi Fiekie and Valdes
 
I did indeed reply to Fiekie's email, but there's not much I can do as Affiliate Manager, when T&C are saying this
I thought some exception could have been made, but I can't interfere in support's job and I also can't make them act different than T&C are saying.
 
Wish I could be much more of the helping hand here. I tried but, nothing really depends on me here, nor even of support staff.
Opening a new account will bring you another benefit - you'll be able to get welcome bonus again (10 Free Spins on Gonzo, as a starter) If this means something to you.

Well, if anyone of you can remember my case at Fruity Casa Casino way back in 2016, now that was even worse than Shafiek's case here! I literally blew my top at the verification team! 
 
But, our darling Jelena cooled me down much later on, surprised as she was then about the whole incident, but I thanked her for her kind words and assistance. If not for Jelena, I would have just closed my account...as I've done a number of times at other casinos...and I've just closed one down today! All merely because of documents disapproval! 

I don't really think you were harsh or something, it's just getting too much to swallow IMO..  
 
Regarding the verification process and missing your email... Well, definitely a huge minus for the relevant Fruity Casa team dealing with it, nothing else to add...
 
Regarding your other concern about the support team not being able to solve issues... Definitely disagree! The primary task of the casino support team is to receive your query and make sure it's being addressed and sent to the correct casino team for further processing and execution. IF it happens that your issue is referring to something the support team could do or have the relevant access to then great, it saves time for both parties. But if not, then I'm afraid there is nothing the support host could do further but to process your query to the correct person and/or team. Also, keep in mind there are probably 30-50 people /often a lot more!/ working in several different teams/department behind an average online casino brand. Obviously, there is no way one person could be capable to do everything or have an access and/or knowledge to handle so many different issues referring to completely different kind of problems - verification, payments, fraud, security, complaints, general queries, payments, connection, games, providers, promotions, affiliate matters, etc etc etc...  
 
In short, I have absolutely no doubts your account will be verified any time soon and your payment will be processed asap. Not sure if you gonna stay with the casino after that, but what I know for sure both Jelena and her colleagues will do their best to make you a happy customer.  

Crystal clear hun 

Just to add an additional explanation why this scenario - we don't offer the USD currency anymore, and we can't change it per account, so it's the only option, therefore opening new account by us and closing the previous one, could be exception to the rules Hope it's clearer now

Just to add an additional explanation why this scenario - we don't offer the USD currency anymore, and we can't change it per account, so it's the only option, therefore opening new account by us and closing the previous one, could be exception to the rules Hope it's clearer now

Thanks to Jelena for jumping in. Although she didn't manage to help you considering the circumstances, I believe you were given pretty fair and straightforward advice on how to proceed further.
 
No worries about possible future issues with having duplicate accounts at the casino though, once you create you new account all the relevant email tickets and/or chat logs will be attached on behalf the casino team as a proof you were granted that second account and you didn't violate any of their terms.
 
Other than this, wish you good luck with claiming that free spins again. Knowing what you are capable to do with the tournaments though, personally, I wouldn't give you a single free spin if I was a casino rep, simply because you could bankrupt the casino!  

Hey thank you all darlings for the feedback!
 
@Afi - we'll be certainly adding Play N' Go games, just not sure when exactly. The plan is to do so certainly at some point, maybe in the end of this year
 
@Coco - hope to see you there and hear direct feedback
 
@helena - darling, what username you use? I want to check if my support can tell me what's the issue. In the bottom of the websites are also some other methods listed, in case you can use some of them. But I want to check why your credit card is an issue
 
@Leo - Thanks, good point Although it depends on the brand (minimum deposits, bonus amounts and wagering requirements are different across our casinos) and of course the thing player is looking for regarding casino and bonuses.

Aaah...Play'nGo coming soon? Next Change maybe?...good...good...hehehe. 
I just hope the deposit bonus with Neteller will be a next change too...otherwise...I'll remain sulky! 

Hey thank you all darlings for the feedback!
 
@Afi - we'll be certainly adding Play N' Go games, just not sure when exactly. The plan is to do so certainly at some point, maybe in the end of this year
 
@Coco - hope to see you there and hear direct feedback
 
@helena - darling, what username you use? I want to check if my support can tell me what's the issue. In the bottom of the websites are also some other methods listed, in case you can use some of them. But I want to check why your credit card is an issue
 
@Leo - Thanks, good point Although it depends on the brand (minimum deposits, bonus amounts and wagering requirements are different across our casinos) and of course the thing player is looking for regarding casino and bonuses.

Indeed, my friend indeed. It's a great casino but their bonus terms not so.

Oh no! Not another casino that doesn't give bonuses for first deposit using Neteller...I'll never be able to make my first deposit then... 

I am having trouble with all of your brands hun so any help will be more then welcomed.
 
So ...i tried several times to deposit and of course take the 200% match bonus but my credit card wont be accepted i even contacted my bank and ask and got answer that the trouble is from your side,so no restrictions from my bank.
 
I would deposit from Neteller but as for your T&C first deposit for the welcome bonus of 200% match will be voided if the deposit is made via Neteller or Skrill ,so any suggestions hun??

Ahhh!! I was wondering when we'd get the introduction. Stumbled across this casino a few days ago and discovered it was one of your new brands so I definitely think this could be the casino I try next month.
 
It's a shame I can't tag Shafiek here I know he's looking for 200%+ bonuses, I'm sure he'll see this post soon.
 
Anyway, great to see you back here. If I play I'll come back and let you know.

Helloooo there Jelena darling! Long long time no hear from youuuuu! 
 
It's good to know that one more casino comes under your group. Congrats for that! 
 
Only one thing I'm not so happy about all Branders casinos...
there's no Play'nGo games at all...and I'm preferring Play'nGo now instead of NetEnt! 

Hellooooo my dear and fellow AskGamblers community
 
All good with you?
 
I've been pretty much busy, because we launched great new brand - Casilando Casino
 
I see there are already some reviews from you and I'm happy you already noticed it. So, besides 21 Casino, Fruity Casa, Amsterdams and Playgrand, you can contact me for everything related to Casilando too
 
AskGamblers' players have a special offer of 200% up to €400 Welcome Bonus which you can get via this link HERE
 
 
Hope you'll like Casilando, can't wait to hear more opinions and experiences! xx

Very nice
 
And what's the shortcut, I mean how can readers find blog the easiest way, without needing to come to this forum thread?

Yeah, it's for everybody! Our promos are most usually for all players
 
Hurry up! :*

It says sign in or log in Coco, so I think everybody can participate

Can existing members take place or only new registrations hun?

Yep I've been completely tee-total for about 8 years now!!
 
Merry Christmas for today dear!

So lovely Pity that seems that only on these holidays friends and families are all together and celebrating mood is on. It should be if not the whole year, then at least much more often.
 
Coco, I didn't know you don't drink alcohol at all You're a legend even without it!
 
Last night was Christmas Eve here, so I organized traditional gathering with a few friends, drinking mulled wine, but a lot of other friends stopped by and it turned into an awesome home party! So unexpected, but great!