RedPhantom1982

Well l don't think it's a bad idea or concept. After all, it's instant access to winnings. I know quite a few casinos online now offer fast card transfers, or 4 hours max from withdrawal to funds crediting etc, but many still don't like 32red and slot nite. They still process withdrawals under the 'Min 24 hour pending process.' So i'd say the idea is great what PP has implimented, it just seems they have focused on the positives of these cards and totally overlooked a flaw in its using. I'd recommend the cards on the condition you absolutely don't lose it. Or if you do, hope there's little to no money loaded on it cause if there is... Good luck with getting it sorted and in reasonable time.

Yes, sorry I had updated the complaint here but not this thread. So, despite then telling me first that the cancelled card had £4.00, then £0.04p, then no funds at all despite my constanty showing them evidence of the balance, I finally, after around 2 week of being told none were available, got to speak with a manager. (And no I was not demanding a manager because I think I'm entitled, I was told by several agents that managers are the only staff that can resolve this by transferring card balances.) The on shift manger, Melissa, confirmed that the balance was what I said on old card, and she proceeded to do a card unload, which is self explanatory, and the forwarded / sent the balance to my debit card on the acct. which credited a few days ago. So yeah, long story short, it has, after much concern and confusion, been resolved and refunded.

Just wanted to say that while Paddy Power casino have thought outside the box by issuing a pre paid debit card allowing instant access to whatever you may win, I'd implore those thinking of taking advantage of this card not to load / withdraw any large sum onto it. If you are as clumsy as me and lose things constantly, then this isn't for you. When you lose a cash card plus with a balance on it, yes, they will block that card and send a replacement. However, try getting balance of the old blocked card transfered to the new. I've been trying now sinse Dec 23rd, with a manager confirming that payments team do this, and my case was escalated to them Last Wednesday, its now Tuesday and 6 days later and for an escalated case, I've heard zero. I've asked four times to speak to a manager, none are available every time. I've asked could balance be transfered to PayPal... not possible. Can they add the amount as a credit in games and I cam them w/d to new card, no can do. And so, I'm told, please just say continue to wait. Asked for a rough time it will take to get back to me, can't give one. My advice, don't take their cash card plus, it's nothing but a huge headache!

"Its this exact attitude that resulted in your ban." Is it? You were there when decision was made I assume. Or is this just you speculating then giving your opinion on an issue u know nothing about. I'll mind my attitude, you mind your business. "I'd agree with the first poster... " Do you? There's nice. Personally, I couldn't care who you agree with nor why you feel the need to say. "They could possibly have recalled your previous answers, pasted them on the screen, and asked you to confirm each of the answers..." Again, wrong. I told them I had answered the questions in the previous 7 to 10 days and my answers remain the same. He then said I must answer them on threat of acct suspension. The agent then closed my acct, told me if I changed my mind all I have to do is go bk to chat, answer them at a time I feel I want to and then, he said, my acct would be reactivated immediately. Went bk next day to answer questions and was told a bar was on the acct for 6 months so they could not reopen it. If your going to tell me my attitude is all wrong and I should never stand on my principles but rather just do as I'm told when I do not believe that they have a legit reason to do what they tell me I must, then I'm going to refuse every time. If you'd be okay with having to answer a series of questions as to satisfy them that you are not an out of control hopelessly addicted gambler, and do so every 7 days or so, that's up to you. I will not, which is why I haven't bothered to challenge the ban cause its good riddance to bad policy.

More than welcome Coco.

As for your opening question there B, I can't comment on, nor claim any credit for, taking down Genesis Group personally, especially in single week. If, however, your referring to a dispute I have with the Group that is ongoing, then yes, I am. This week, without going into any detail because it is an ongoing dispute, I can tell you the ADR emailed to say the case is now with their Adjudication Panel. I'll let you know the outcome as and when it's given.

Just a quick update to say that, while I continue to disagree with VG decision to issue a ban, and their reasoning as to why, I nonetheless wish to be fair to VG and say that on Wedneaday this week, the full amount was paid into the bank. I have criticised them on other points that I disagree with so, in turn, its only right to offer a positive bit of feedback and thank them for at least giving me what I won (where some others would not) and I did enjoy their games and site and from my side, I regret it has to end in a negative manner However, I can do nothing about that. Its their casino and therefore, their decision. Thank you to all for your feedback and thoughs, all except Mr / Miss Blackjack up there until you can reply on topic. (Thats said with tongue in cheek, Mr Sarcasm.)

Yes but they don't though. If, as you say, Loads of people have had the same issue, then you may speak on behalf of these loads of people to tell me all of them have had that issue with Casumo, but I cant speak on behalf of The Planet, only on behalf of myself and I made withdrawals there and never got asked for any documents, financial or otherwise. And thank you for deciding on my behalf what l should or should not get pi**y about but, no offence, I think I'll decide myself what I do or do not think is fair and just. And whats God got to do with Casumo? He their new CEO?

And Casumo don't only release money if you supply them a p60 at all. I played there about 3 weeks back and requested several withdrawals and despite my offering them ID, they replied that at that point, none were required and that if ID or documentation were required, they would be in touch. Never heard from them and my w/d's went through without an issue, one of which is seen below.

OK the reason I would not answer their questions is because the following is the case. I have, in the past 12 months, not played there and my acct with them has been closed. I recently, not more than 2 weeks ago, emailed them and asked them to reopen my previous acct which they did. In th two weeks I have had the acct active with them, and I've just checked my online banking to confirm this, I have deposited a grand total of: £70. Four by debit card, one via paysafe. Now please tell me if this sounds reason to justify being asked if I am in control of my gamblimg and comfortable with my deposit and play level. I don't believe for a second there is any genuine concern they have over my 70GBP spend since reactivating my acct and more about the fact that my withdrawals in this time are much higher in amount than my deposits. How anyone can justify saying they need to ask me based on £70 over two weeks deposits deposits if I can control my own gambling is absolutely ridiculous. That is why I refused to answer the questions, because I don't believe they have any reason whatsoever to ask me them based on my depositing amount and frequency.

Not only does that sound like very good advice, I think that's exactly what I shall do. Take your other points onboard, too. Replying with honesty, or as you may have handled the various points of contention, it really is very much appreciated.

Requested it this afternoon, so I'm not implying I suspect they are withholding it. It is, however, inconvenient not being able to log in and check status. I don't have reason to believe they have done anything other than processed it, but I can't know that. After all as chat shows, Marc said it would be absolutely fine to return later stage and answer them, whereupon they would reactivate it. Now they have ammended this from no problem at all to 6 month ban.

Yes I added my bank details long time ago for a withdrawal. I've never used that method to deposit with.

I've told you before, I'm using a mobile device and if typos have no time for correcting as they will deem my non responses as justification to leave chat. If all your going to do is troll me around to comment non relevant idioc quips that only you can seem to find amusing, amuse yourself somewhere that isn't here. TTFN

I Won 100GBP, went on chat to ask about method issue I did not understand, then this happened... Please note, I have not altered, added to or taken from, the following chat log. It is 'As is' when it was live. I fully not just give consent to seek a copy from virgin games to Compare for Authenticity, I will fwd the email it came attached to if requested. "On Friday, 23 October 2020 Chat Transcript <[email protected]> wrote: Chat Transcript with Alex Chat started on 23 Oct 2020, 02:09 PM (GMT+0) (02:09:07) *** Alex joined the chat *** (02:09:07) Alex: Hi ive made all deposits with debit card all except one,the mot recent of £10 made via paysafecard and you've not given me an option to w/d to debit card which I've used recently to deposit with, and allowed bank transfer method only as w/d option wjsm. I have not used that method to deposit with? (02:09:09) Customer Support: We are just searching for an available agent and we’ll be with you as soon as we can. Thank you for your patience. (02:09:11) *** Marc B joined the chat *** (02:09:20) Marc B: Good afternoon Alex. (02:09:46) Marc B: For security, please may I take your full name, the month of your date of birth and the amount of your last attempted deposit on site? (02:09:55) Alex: further are you not supposed to withdraw back to depositing methods only? (02:10:05) Alex: Alex **** (02:10:21) Alex: May (02:10:27) Alex: £10 (02:10:49) Marc B: Thank you very much for passing security with me Alex. (02:10:58) Alex: (02:11:01) Marc B: I will be more than happy to take a look at this with you. (02:11:09) Alex: ty (02:11:48) Alex: then debit card is linked o the same bank acct anyway (02:12:18) Marc B: In regards to withdrawing, you are right, you can only withdraw to your most recent deposit method but if you deposit using either PayPal or Paysafe, it will automatically ask you to withdraw to your bank. (02:13:12) Alex: why? I've got a perfectly good working experience and recently used debit card on acct. (02:13:43) Alex: 1-4 days by bank mate vs 1-4 hours by dbt crd (02:14:28) Alex: could you change it to whdrw by dbt CD? (02:14:42) Marc B: First of all, I've just seen your withdrawal and congratulations, what a lovely win that is! (02:15:07) Marc B: I'm afraid that is nothing we can do to change the withdrawal method especially when it's already been requested. (02:15:07) Alex: thank you, I agree, it was (02:15:28) Marc B: Could I just ask you a few questions in regards to your recent play please Alex, I will just need to note your account a moment. (02:16:50) Alex: if its in regard to my level of comfort to what I am playing Marc, n. (02:17:35) Alex: been over all that before so I'm not asnfering these quest. again (02:18:16) Marc B: I understand that you have been asked them before but peoples situations do change so we will have to close the account if you're not prepared to answer the questions. (02:19:17) Alex: Marc, the answer is no. All is exactly as if was in previous Answers (02:20:14) Alex: dont start all this Marc.... (02:20:24) Marc B: I understand but I can not go against company policy or the gambling commission regulations. We have to ask them and if not, we must close the account. We must ask the question and see an answer. It is only a few questions and only takes a couple of minutes. (02:22:01) Alex: in that case Marc, allow me to consult with UKGC asking them to clarify the claim u just madr, then I'll answer (02:22:22) Alex: OK? (02:23:05) Marc B: That's fine, if we feel that there are any concerns we must clarify with you to ensure your safety on site. Would you like to contact us back once you've spoken to them? (02:24:16) Alex: I will email them then based on what they advise, I'll return and act accordingly. (02:25:27) Marc B: Thank you very much Alex. Is there anything else I can help you with in the meantime? (02:25:34) Alex: this clearly will not affect my ability to dep And play and withdraw Iust assume, (02:25:46) Alex: no (02:26:39) Marc B: It will not effect your withdrawal at all, you will still receive it within the timescales. In regards to deposits and playing, yes, the account is closed until you contact us back. (02:27:22) Alex: to clarify, I have a cash bal Marc... (02:27:50) Alex: your taking away my access to it becausr?a (02:27:50) Marc B: Yes, you currently have £7.47 on your account. Would you like me to manually withdraw this for you Alex? (02:28:33) Alex: I won't answer quest I have already given u!? (02:29:35) Alex: this is fair and good practise? Marc, my cssh bal... (02:29:51) Alex: send it bk to dbt and card (02:29:51) Marc B: I understand that it may be frustrating but we have to ask these questions when ever we feel the need. It's even more of a concern for us when you're unprepared to answer them, thus, why we have to close the account. (02:30:18) Marc B: As I've explained, we can't change the withdrawal method. This will also apply to the funds currently in your balance. (02:30:26) Alex: I've answered them Marc, records show that (02:31:47) Alex: so my money I deposited your stealing untul I agree to your fee demands (02:31:56) Marc B: Those are past records, these are present. To clarify what our processes are Alex and there is nothing I can do to change them. If we feel we need to ask these questions, we must ask them no matter what, if they are not answered, we must close the account. (02:32:17) Marc B: In regards to "Stealing" your funds, I've asked if you would like me to manually withdraw them for you. Would you like me to do that now? (02:32:32) Alex: that's enough said, I'm going to UKGc sinse u reference them (02:32:45) Alex: goodbye (02:32:58) Alex: yes (02:33:16) Alex: manually bk to dbt card (02:34:13) Marc B: I can't change your payment method I'm afraid Alex. I must withdraw your funds back to your bank account as this is the active method on your account. (02:34:31) Alex: then do it to bank (02:35:16) Marc B: Not a problem. I will get that done for you right away Alex. (02:35:22) Alex: I'm appauled and this is absurdly concerning (02:35:26) Alex: ty (02:35:30) Alex: bye (02:35:56) Marc B: I'm sorry you feel that way Alex but these are the processes that we must follow. (02:36:00) Marc B: Is there anything else I can help you with today? (02:36:32) *** Alex left the chat *** End of Chat quote. I went back to say I will answer the questions because I wish to check withdrwal status and as seen in above chat, was told it would be fine to confirm with UKGC and if they confirm Virgin games statement, I'll answer their questions....again....for second time. Phoned their 0800 No. to discover, 6 month Ban, zero explanation. I have no idea where my withdrawal is, or even if its been withdrawn. I'm asking for the Players and Industry insiders for their opinion on this. Am I justified to be angry and disgusted at the handling of this. All Comments Welcome, Good, Bad or Indifferent. If i have posted this at an incorrect or inappropriate section I'm happy for a mod to move it to where they deem applicable. Thank you all in Advance. Red.