Hi luckyloser,
Before I post this, I would like to introduce myself. My name is Mikael, I am Danish and I am the Casino Manager and CEO at Anna Casino. Me and Eero will both be monitoring the forum to ensure that we can reply as fast as possible to the questions that you might have.
In regards to your question, the problem that you have encountered at other casinos is a little tricky and the reason is licensing. In today's market a lot of casinos share the same license and the self-exclusion option is something that all reputable licensing bodies take very seriously. When you self-exclude you actually - from a legal point of view - do it "on the license". Not at the casino. Hence, your self-exclusion counts on all casinos operating under the same license. I would still call it bad manners to accept a deposit from a player and then close the account without paying out winnings due to a problem that the player can't be expected to be aware of. We wouldn't do that. We would have to block the player if we discovered a situation like this but we would pay first. We believe that this is your responsibility as a casino when you accept a deposit and the player has not been fraudulent in his/her actions related to bonuses or other benefits.
At Anna Casino we are set up in a way, where our system automatically detects if a player is self-excluded at other casinos under our license and automatically block the player. This system can sometimes slip in case a player is signed up with somewhat different details (new phone number, e-mail etc.) but if this is the case the fact that a player has self-excluded before would only very rarely ever be discovered.
However, do be aware that we are actually allowed by our licencor to remove the self-exclusion if certain conditions are met (cool off period and such). In case you want to try to see if you are eligible for a removal then sign up and write an e-mail to support and they will investigate.
As a general advice, refrain from using the self-excluding option. If you dislike a casino, think that you are unlucky at this casino or for any other reason want to close your account, then write the casino support and ask them to close the account. As long as you don't say that it is because you want to restrict yourself from gambling due to problems with gambling, they can close your account without any legal responsibility attached to that closure. You can re-open it if you want to, play at other casinos under the same license etc. without problems.
Regarding your unlucky streak at certain casinos then remember that this is still just that - an unlucky streak. The casinos don't control the game results (unless they have build their own unique games) - this is controlled and monitored by the software provider and the licensing authority to ensure fair play. Judging from your avatar I assume that Dead or Alive is one of your favorite games and this is understandable since this is one of the most extreme games in the high-risk / high reward department. You can have loooong streaks of winning nothing or only get small wins but when it pays it can really pay BIG. To use that game as an example, it doesn't matter at all what casino you play Dead or Alive from in terms of game results. That part is 100% controlled by (in this case) Net Ent who uses the same system on all casinos. I always try and explain it by asking people to imagine a huge deck of cards with million of cards in it. Each card represent a combination of results that can show up on your screen. Every time you press the spin button a card will be drawn out to give you the result. This "deck of cards" is the same for all casinos running the game. As a gambler myself I do very much understand the feeling of being lucky at one casino and unlucky at others so I totally get where you are coming from. I would just recommend you to not take it as far as to self-exclude on casinos where you have been unlucky since it can have some consequences down the line.
Sorry for the long post but I figured that I might as well go in depth with my reply in case other players have similar or related questions/issues.
Kind regards,
Mike
