catapultaudio

I hear what you're saying guys, I guess we're all different. Customer service is key to me and of course you both are right. However I really couldn't even be bothered to read an explanation after I'd received my money. Just me of course.

Life is a tricky thing. When I have all the cards, it starts playing chess.
 

Love AHS!! Not had time to watch them all yet but really enjoyed Asylum.

Hi Everybody,
 
I expect that Videoslots is a very popular casino amongst AskGamblers, most players I know agree they are one of the best around. With that shameless plug for my favourite casino out of the way, I'm actually not so happy with them right now as their live chat rep refused to tell me what the reward is for todays Easter promotion... grrr!

Has anybody here done this as yet today? You have to spin Book of Dead a hundred times in order to receive the reward, and I'm tempted to give it a blast but probably shouldn't as I'm fairly broke until Friday lol. If anybody can reveal what this prize might be I'd be super grateful then

Thanks everybody for reading, hope one of you has the answer!

No, it probably wouldn't make a difference to how long the player has to wait, it would just be good practice in terms of customer service. It's happened to me several times and I always expect a response that contains at least the three following points: 1) a satisfactory explanation for the delay 2) an accurate timescale for payment and 3) an apology. It's not going to make the money show up any quicker but it might help the casino to save face in terms of their customer service delivery. 

Hmm, not heard of this one but may have to give it a go... I was never really a fan of 'supernatural' type shows personally - I tried many years ago to get into True Blood and failed miserably after one episode BUT since then i've watched every season of American Horror Story and really liked it. I hope this is as good as people are saying although it has 12 seasons according to Google so there must be something to it!! 

I wouldn't have expected her to keep logging in every day to see if anyone has responded but surely any replies should have gone to her email address?
 
Did anyone send her a PM? 
 
I know that PhD students often have multiple lines of research going on at once, they are really quite busy people. Whatever anyway, she had her chance and missed it.
 
Unlucky. You snooze, you lose 

Paddy Power have always been very fair with me and my girlfriend in particular loves them and does a huge percentage of her gambling with them .. They aren't the kind of place that would do something like refusing to hand back your deposit without good reason, so why have they told you they have done this? The UKGC also are a very player-friendly body, there must be some accusation of foul play involved here surely? I apologise if this sounds harsh or unfair, but PP aren't just a typical online casino, its a huge company with hundreds of retail outlets and thousands of employees, they just don't need to rip off their players - they are making untold profits already.

 

I just asked my missus what she would do and I kinda wish I hadn't bothered now, although her answer made it irresistible to share on here!
 
She said she'd hire a top law firm and accountant, book a big wedding and become Mrs CatapultAudio, buy a house for us to live in after we marry (Not sure what unreal figure she's fixated on for this but hey!)  and the piece de resistance.. 
 
dum dum duuuuum.... Have me sign a pre-nup!     
 
Who says romance is dead eh? ..(To be fair though, I could probably let the pre-nup slide if the wedding was booked in Vegas) 

If I spotted a 100€ bill/note on the floor I would pick it up and keep it, but if it was a wallet or purse with 100€ inside it, along with ID or other contact information of some description, then I would do all I could to return it to its rightful owner. Handing the note in at a police station might be the morally correct thing to do but that note is inevitably going to end up in the hands of some random charity, perhaps one that I might not support - I can't see the police handing over some money to anybody who walks in and says they lost it, can you? I  have personally handed back a few wallets over the years to their rightful owners and have always been given something for my trouble, and often those wallets contained photographs or other personal artefacts which could have priceless sentimental value to their owner. I'd like to think that somebody would do the same to me but I've lost my own wallet with a large amount of cash inside it on two occasions in the past 20 years and unsurprisingly that was the last I saw of it both times.
 
Anyways... back to the real question now, and this is a fair bit trickier. I've had a few pounds appear in my account now and then and have usually assumed it was a bonus or something like that, I mean ***** its £5/£10 or whatever, I'll play it or include it in my withdrawal and if anythings said then I didn't notice, of course Now if it was £1,000, that's another story... you can't really claim to have missed that arriving in your balance can you?! I wouldn't want the trouble that could potentially arise if I did successfully withdraw it and they started asking for it back. Call me stupid, but I think I'd have to speak with casino support, with a heavy heart!

Hi there Natalie and welcome to AskGamblers. 
 
I'm afraid posting external links within our forum is forbidden, but I'm ready to offer you a deal. We'll leave your link and you promise to come back here and post the results of your research. Agree?

As I am reading around I saw that one player didnt get the money about "Martingale" abuse and that makes me laugh. Its well known fact that there is no working Martingale system and therefor you cant abuse a nonworking system
I see that some casinos try to prevent payout with "Martingale abuse" but I was more surprised that askgamlersteeam did believed that there is a working Martingale system which you can abuse and thus the nonpayout was correct.
 
I read that issue was 2012 but is this error still valid?
 
I strong suggest out any casinos with "Martingale abuse" into a blacklist as its breaks fundamentals of fair gaming!
 
 no casino in las vegas would even start to try telling "we dont pay because you are using Martingale system" every judge would laugh hard about the casino and the casino could basically close the doors as serious gamlers would not play again there
 

If I spotted a 100€ bill/note on the floor I would pick it up and keep it, but if it was a wallet or purse with 100€ inside it, along with ID or other contact information of some description, then I would do all I could to return it to its rightful owner. Handing the note in at a police station might be the morally correct thing to do but that note is inevitably going to end up in the hands of some random charity, perhaps one that I might not support - I can't see the police handing over some money to anybody who walks in and says they lost it, can you? I  have personally handed back a few wallets over the years to their rightful owners and have always been given something for my trouble, and often those wallets contained photographs or other personal artefacts which could have priceless sentimental value to their owner. I'd like to think that somebody would do the same to me but I've lost my own wallet with a large amount of cash inside it on two occasions in the past 20 years and unsurprisingly that was the last I saw of it both times.
 
Anyways... back to the real question now, and this is a fair bit trickier. I've had a few pounds appear in my account now and then and have usually assumed it was a bonus or something like that, I mean ***** its £5/£10 or whatever, I'll play it or include it in my withdrawal and if anythings said then I didn't notice, of course Now if it was £1,000, that's another story... you can't really claim to have missed that arriving in your balance can you?! I wouldn't want the trouble that could potentially arise if I did successfully withdraw it and they started asking for it back. Call me stupid, but I think I'd have to speak with casino support, with a heavy heart!

Great to have you back here raverbabe, we've missed you! And I sincerely hope you winning streak comes back soon.

This whole story is not funny anymore and thus I will afford myself explaining you a few things Royce!
 
1. Being a gambler nowadays is hard enough, but being a stupid gambler is almost a suicide! And you are the perfect example of how the ignorance of doing something (applies even more about gambling) could ruin the whole fun for all the parties involved!
 
Yes, I could agree that the stated rule from the casino terms, which you have breached is ***** and totally unfair, BUT... Let me ask a couple of questions.
- Are you in aware of the fact that each and every online casino (despite of its reputation) has its own terms and conditions, which each and every customer is OBLIGED to agree with upon the registration process?
- Did you read all these terms and conditions carefully before joining the casino?
- Was it you, who checked the box next to this statement " I have read and agree to be bound by the terms and conditions" upon registering at casino Celtic?
- And finally, was it you, who pressed the "Open Account" button there, or it is still a holy mistery for you?
 
It is obvious that you have accepted voluntarily all the casino terms and conditions, including that one
It is also more than obvious from the evidences, presented by the casino management that you have breached this rule twice! Moreover, you admit the fact!
 
Now, let me tell you something my dear royce2012. AskGamblers has absolutely nothing to do with the process of mastering, maintaining and implementing of the aforementioned casino terms and conditions! It is you, who must follow and stick to them, no matter how bad or unfair they are! And that is why you were given the chance to NOT accept them, right?! Being an ignorant is not an excuse, especially when it comes to dealing with a matter like gambling for real money! Your money actually!
 
2. I can see that you were banned from all over the places, you have published the complaint for being not just an ignorant, but for being a nasty and rude ignorant! And I was on my way to pass by and forget the whole slops against us, but you have crossed the border by insulting and accusing us of all the sins in the world! And it turned out that we are now punished for what?
For giving you the opportunity to submit your complaint and to fight for your rights???
For trying to help you in solving this issue?
Or maybe for doing our best to help all that hundreds of people during the years and turning back over a million to the players???
 
No need to answer, right?! One free advice at the end. Please learn the meaning of the word respect!
 
 
And hey royce, no need to thank me for kicking you out! My pleasure!

Hello,
 
I enjoy very much the askgamblers site.
And I also like very much the design and features of the forum. I have a problem though:
When I read an interesting post, I'd like to go back to the main forum of this post to read similar posts. but I can't because there is no navigation breadbumps - or at least I can't find them.
Thanks

My first review, instantly removed from AskGamblers, even if it perfectly respected the guidelines. Too negative for BitStarz maybe? That would explain why this casino is AskGamblers "favorite" one, with only positive reviews. The truth is different, alas, with a casino that doesn't even respect its own Terms & Conditions.
 
Keep going, guys, you can fool a few people.
 
Really, what a joke.
 

Haha! Yes, this always happen cause I can't find it and my dog use his super nose senses.   

What you have written sounds like very typical player experiences, and so much of it is not acceptable of course - withdrawals SHOULD be paid as quickly as possible, by every casino - I respect they have security concerns that apply only to withdrawals, so accept that they cannot always be immediate like a deposit is - but some casinos do put players on a "whitelist", should they be verified already, playing with deposited funds (not a bonus), and the withdrawal is under a certain amount, allowing withdrawals to be immediate or close to it. Why can't this be adopted by all casinos?

And "responsible gaming" measures, sure, those are often hit and miss too. It's not acceptable and is something the UKGC sought to clean up, in my country at least, but I still know of sites that supposedly "still implementing" some of the most important controls such as deposit limits and the like.... Stan James for example, where I used to play quite regularly, I can't find any such controls on their site and whilst support say they are able to put such limitations on your account when you contact them via live chat, I think it's thoroughly unacceptable that such a large company hasn't spent the money to have a couple of extra pages added to their website.
 
I won't even get into whether the games are fair, as it's been discussed a billion times before now without any kind of consensus being reached... but for sure, if you feel it is time for you personally to give it a break then DO IT. I've just spent over a year having a break from regular online gaming and I feel all the better for it, and am now spinning a few slots again and enjoying the experience. If I start to feel I am getting a bad deal again then I will stop playing once more. It's the only rational and logical thing to do!

I just asked my missus what she would do and I kinda wish I hadn't bothered now, although her answer made it irresistible to share on here!
 
She said she'd hire a top law firm and accountant, book a big wedding and become Mrs CatapultAudio, buy a house for us to live in after we marry (Not sure what unreal figure she's fixated on for this but hey!)  and the piece de resistance.. 
 
dum dum duuuuum.... Have me sign a pre-nup!     
 
Who says romance is dead eh? ..(To be fair though, I could probably let the pre-nup slide if the wedding was booked in Vegas) 

I think we have all dreamt about this at some point in time. I know it's pretty boring but for me the dream is just to be able to hand a big pile of cash to those who are most important to me, particularly my parents, my younger siblings, and my nieces and nephews. Just the thought of giving my mum enough money to pay off her mortgage and allow  her to retire early brings a tear to my eye, I would do anything to make that a reality.
 
Love the suggestions of what not to do cocopop      

Sure, a computer generated random number isn't actually truely random, but it's as close an approximation as your ever going to find - in my work as a software developer I often need to create random numbers and was once asked by a client to do some checking to ensure that the numbers being generated were infact entirely random. I used established techniques for identifying patterns and with a properly seeded pRNG, was unable to find any sort of pattern, or any way of accurately predicting any part of the pRNG's output. 
In my work we will usually use several "microtime" values to achieve a decent amount of entropy - this "microtime" is best described as the current date and time, including milliseconds, and is expressed in such a way that it does not repeat from day to day. The resulting number will never be repeated, and you can never successfully try and manipulate what the value will be even by asking a computer to perform a task at a specific date and time - the millisecond count is the key part really, which combined with the latency inherent in any electronic system ensures that the particular "microtime" that is returned is entirely unpredictable. Use several of these at different stages of your computer program (for example, when the program first begins, when a bet is added to the table, when the "deal" button is pressed...) and use the three values as the starting point of a complex equation before sending it to the pRNG, and you can be sure that the output is going to be completely unrepeatable.
 
 
 
I agree that the dealer SEEMS to get another 10 far more than they should, but whenever I set out to monitor something such as this the results tend to be reasonably close to what they should be considering the small sample size I have obtained. I don't know about a "pause" before a bust and guess that is some particular software you are referring to, as it wouldn't make sense for it to happen on all softwares. I've heard some suggest that such a thing happens because the computer is "working out" what card it needs to turn in order to beat you, but this is ridiculous - your dealing with a machine that can process billions of calculations per second, it doesn't need extra time to fathom the answer to a sum with an answer is below or equal to 21
 
 
 
These things also happen in live dealer play and on the tables in the real casino too - I played quite a bit on real tables when I went on a city break a few weeks back and had some damn near unbelievable hands play out on that felt. It felt just as unbelievable as an online blackjack game.
 
Don't get me wrong, I also find online blackjack to be somewhat iffy at the best of times, though I have had a few unbelievable sessions playing it as well .. you know, £1,500 from £10 deposited and the like! The pseudo RNG isn't the reason for the bad feelings we get though, the shuffling every hand may possibly be involved, but overall I think it's just the house edge at work. Consider this, you can play Microgaming's virtual BJ in Autoplay mode using demo credits in the download software. I have done this for many sessions, £1 bets, 1000 hands at a time, and in general the ratio of win/lose/push is almost always within 10-20% of what it should be. Average out 10 sets of 1,000 hands and the number invariably gets a little closer to what you would mathematically expect. Because of this, if you want to play virtual BJ I recommend Microgaming - I am at least certain that they offer a fair game!

If I spotted a 100€ bill/note on the floor I would pick it up and keep it, but if it was a wallet or purse with 100€ inside it, along with ID or other contact information of some description, then I would do all I could to return it to its rightful owner. Handing the note in at a police station might be the morally correct thing to do but that note is inevitably going to end up in the hands of some random charity, perhaps one that I might not support - I can't see the police handing over some money to anybody who walks in and says they lost it, can you? I  have personally handed back a few wallets over the years to their rightful owners and have always been given something for my trouble, and often those wallets contained photographs or other personal artefacts which could have priceless sentimental value to their owner. I'd like to think that somebody would do the same to me but I've lost my own wallet with a large amount of cash inside it on two occasions in the past 20 years and unsurprisingly that was the last I saw of it both times.
 
Anyways... back to the real question now, and this is a fair bit trickier. I've had a few pounds appear in my account now and then and have usually assumed it was a bonus or something like that, I mean ***** its £5/£10 or whatever, I'll play it or include it in my withdrawal and if anythings said then I didn't notice, of course Now if it was £1,000, that's another story... you can't really claim to have missed that arriving in your balance can you?! I wouldn't want the trouble that could potentially arise if I did successfully withdraw it and they started asking for it back. Call me stupid, but I think I'd have to speak with casino support, with a heavy heart!

What you have written sounds like very typical player experiences, and so much of it is not acceptable of course - withdrawals SHOULD be paid as quickly as possible, by every casino - I respect they have security concerns that apply only to withdrawals, so accept that they cannot always be immediate like a deposit is - but some casinos do put players on a "whitelist", should they be verified already, playing with deposited funds (not a bonus), and the withdrawal is under a certain amount, allowing withdrawals to be immediate or close to it. Why can't this be adopted by all casinos?

And "responsible gaming" measures, sure, those are often hit and miss too. It's not acceptable and is something the UKGC sought to clean up, in my country at least, but I still know of sites that supposedly "still implementing" some of the most important controls such as deposit limits and the like.... Stan James for example, where I used to play quite regularly, I can't find any such controls on their site and whilst support say they are able to put such limitations on your account when you contact them via live chat, I think it's thoroughly unacceptable that such a large company hasn't spent the money to have a couple of extra pages added to their website.
 
I won't even get into whether the games are fair, as it's been discussed a billion times before now without any kind of consensus being reached... but for sure, if you feel it is time for you personally to give it a break then DO IT. I've just spent over a year having a break from regular online gaming and I feel all the better for it, and am now spinning a few slots again and enjoying the experience. If I start to feel I am getting a bad deal again then I will stop playing once more. It's the only rational and logical thing to do!