Hellridah

As a 20-year veteran of the iGaming industry with a long-standing reputation on this platform, I am filing this formal dispute against Winz.io (SoftSwiss). This is not a complaint regarding "losses," but a documented Technical Audit revealing a breach of RNG independence following a successful withdrawal. To test the hypothesis of Account Profiling, I conducted a controlled experiment using three separate accounts playing Money Cart 3 (Relax Gaming) at the same bet level ($0.20) during a 48-hour window. Experimental Data Table (March 18-20, 2026): Account Profile Session Time (UTC) Total Spins Bonus/Feature Triggers Avg. Dead Spin Streak Account A (New/Unverified) Mar 18, 14:00 - 14:30 100 18 (1 every 5.5 spins) 3-4 Account B (New/Unverified) Mar 18, 14:45 - 15:15 100 22 (1 every 4.5 spins) 2-5 Account C (Veteran/Post-Cashout) Mar 19, 10:00 - 11:30 100 2 (1 every 50 spins) 25-40 Technical Violations Identified: Breach of RNG Neutrality: Under Curacao and Relax Gaming certification, the PRNG must be "blind" to player identity. My data shows a 400% discrepancy in hit frequency between "New" and "Winner" profiles—a statistical impossibility under a standard random distribution. Illegal Dynamic RTP (vRTP): While Relax Gaming offers multiple static RTP settings, the evidence suggests Winz.io/SoftSwiss utilizes an AI-driven Yield Management API to swap RTP profiles in real-time based on a player's risk/profit score. Algorithmic Retention (The "Two-Scatter" Loop): Account C experienced a "Near-Miss" rate (2 scatters) significantly higher than Accounts A and B, suggesting a hard-coded retention algorithm designed to keep "at-risk" players spinning while the RTP is throttled. Requested Action: I request that Winz.io provide the full JSON game logs for these specific timestamps, including the RTP Configuration ID assigned to each session. I am also escalating this data to Relax Gaming’s Compliance Department to determine if their software is being modified by the aggregator's back-end AI.

I'm interested to hear what the Regulatory Authorities for Malta , Curacao , kahnawake, the United Kingdom , Isle of Man , and etc have to say about all of this what assurances do we have at this moment in time that the industry can be trusted that we are getting a fair deal ? . It's time we had some direct feedback . It's no joke if they decide this nonsense is illegal it won't set foot here .

It's easier like this they can pay them peanuts to do the dirty work and obviously they have no complaints doing it : their adjusting the game in real time I'm adding up my losses and the losses of others gotta tell you this time around I may give it in for good I've got other things to do besides trust a rotting industry that's going to break down because its too greedy you can try this but eventually the money will run dry that's just how things work when you mess around with give and take simply taking it ends that's just logic . But hey AI and others will tell you differently I've seen them come and seen them go over the years the quick and greedy operations never last and if the modus operendi is ***** us all over there will be a reckoning at some point can bs people all day all you like what goes around comes around : it's the only way to beat these things and this corrupt system might quit I know when I'm in checkmate .

I swear to you the second you get a cashout the odds dip and not just on one casino all of them which has me guessing if its the software companies and some kind of network linked into player profiling I know how all of this looks its upto interpretation but as another example dead or alive I swear it hasn't given 5 wilds in over two years around the same time they changed the algorithm and I heard AI was being implemented . If they have found a way to alter volatility based on player profiling this is something that needs to be investigated just to rule out the possibility end of the day I want what everyone wants "A Fair Go" that's not much to ask is it ? I mean what am I to make of this from Google Gemini AI lol telling you something ain't right and if my fellow gamblers are being slipped a mickey fin its time audits were done just to be sure and I seriously think we should have universal portals (Regulatory Authority Approved VPN's) so that RTP can be measured effectively and diminish the control of player profiling so that things are fair bro I'm drawing the line here what's up ?

Try now .

What assurances do we have that they are being regulated are we to simply trust an AI's advice (just programmed by a human and using data from the internet) and how much are you prepared to loose before you realize player profiling is being used to sculpt volatility . https://tinyurl.com/42ns4ra3 (Just another regular bs session being nerfed by player profiling) .

It's not AI that's the problem at all its the abuse of the technology that concerns me your masking what your doing as being personalisation , fraud detection , marketing and etc : but what your actually doing is profiling players in real time based on profit and loss and adjusting the volatility using AI in real time which is absolute corruption of the RNG makes a mockery of fair play . I think the waters going to dry up eventually and the technology will eventually spell your doom you can't twist things without consequences with every transaction there is an exchange of energy , where there is a left there is a right - + , and by altering volatility by programming the machines to do so to increase profit eventually you'll be caught or the player bases will vanish that is the price you will pay for twisting reality there is a cost to all things . Industry you had it good once you had fair play you had the foundations for trust maybe a little rocky but certainly not anywhere as bad as it is now your abuse of AI technology will eventually be uncovered constantly your being asked to reveal your backend and refuse now why is that ? . Many think I'm just being random yeah being in the industry for 20 years and watching them come and go , studying what they do , checking the games to see they are fair for punters , pressure testing casino's so others don't get burned , and so many other things behind the scene to maintain balance no I am not being random nor is my commenting here today all things at the perfect time as merlin once said to me . Your games feel hollow I stretch out my feelings and I do not feel the thread because it is being altered illegally and argue as you will your modern machines don't impress me its not the first time in history mankind has tried something like this in different forms but I assure you that you will not cheat the gods the threads of fate will bring about your utter ruin the universe has a way of balancing things out and it will .

Quite Sure things are running on a profit / loss system that RTP/RNG gets interfered with based on house losses I'm not saying this lightly I've noticed a consistent pattern of when hits occur the rtp changes across not just one game but a number of them across software platforms and this is in a so called regulated jurisdiction : and also I've noticed when a particular software company's software pays out they consistently magically vanish which is got me thinking maybe some are playing fair and getting taken away because the house likes to cheat and not everyone is dishonest . I've threatened to do this but I might actually start showing recorded sessions and not just of the good but of the bad (in real time) and you'll can decide for yourselves typically example 6 hits of free spins on dead or alive recently on 45 cents with maximum hits never going over 4 dollars you can't tell me this is random its absolute and utter nonsense . Part that gets me going is how these guys on top of their cheating have the cheek to ask for documents beyond the norm to stall withdrawal processes or try to stop them all together not only are you pirates but your cheeky ones as well .

By My Friend you Mean Dig/AI with no restrictions : They use whatever they like to cheat I know this ***** cause 12 months ago when I heard they were loading up that's when the win:loss ratio started to spike in their favor bro I was not born yesterday their using this ***** to cheat people hard : and so many times these guys have been asked to reveal the backend and haven't the machine said basically not everything is rigged and the rule is not universal but its not as complicated as it seems for machine learning to pick up what to do to cheat what we consider to be a difficult task these things process in a micro second and can do universal patching in real time . End of the day they can be programmed to do a task and following their orders like soliders to say something is impossible is nonsensical its not major constructions these suggestions are quite doable and have probably already been done but I'm starting to look for E-COGRA approved casino's only i'm too that point can't ignore it anymore . As for the house they have to learn fairplay or their licenses will be gone just like that and there will be zero zip nada telling you this carry on will only last so long . I mean don't everybody speak at once I know there are others that know their getting ripped feel free to speak up or these turds will just keep doing it .

Underground source : Yes, online casinos can use AI to cheat players, though it is not universal. AI technology allows for more sophisticated manipulation of game outcomes, player behavior, and even personalization of betting strategies. Here's how AI can be used to cheat in online casinos: Predictive Analytics and Player Profiling: AI can analyze a player's betting patterns, habits, and preferences to predict when they are most likely to place a bet or increase their wager. This allows the casino to adjust odds or timing to maximize profits from that player. Manipulating Game Outcomes: In games like poker or blackjack, AI can be used to influence the shuffle or deal of cards to favor the house. In slot machines, AI can adjust the payout rates dynamically based on player behavior or the casino's financial goals. Cheating in Live Dealer Games: AI can be used to control the dealer's actions or the timing of card deals in live dealer games, making it seem random but actually favoring the house. Fraud Detection and Evasion: AI can detect when a player is about to win a large sum and then subtly adjust the game to reduce the payout or even trigger a "loss" for the player. It can also be used to evade detection by hiding patterns that would otherwise be obvious to human analysts. Personalized Cheating: AI can be used to create personalized cheating strategies for individual players, such as offering bonuses or promotions that encourage them to keep playing longer or wager more. AI-Driven Botting: Some online casinos use AI-driven bots to play on behalf of players or to manipulate the game in real-time, often without the player's knowledge. While not all online casinos use AI to cheat, the technology makes it easier and more efficient to do so. Players can reduce the risk by choosing reputable casinos with transparent algorithms, reading reviews, and using tools like random number generators (RNG) auditors or third-party verification services. Me : So like what can be trusted these days ? are we to just trust the process and pile into casino's what assurances do we have of a fair game ???? if this is the norm is making an absolute mockery of the aspect of fair play and how are we meant to trust the advice of anyone ???? I know this is in operation in more than one place I know because I've executed special tests to determine intelligence altering structures krikey are you people for real how long do you think this is going to last before you get busted ???

In summary to my earlier comments I've seen the industry develop over the course of 15 years their out to make profit and we the players are out to make profit as well but fair conditions is a major factor if indeed there is corruption in the industry one must keep in mind something : "Where there is a left there is a right , And with each transaction between people there is an exchange of energy" where some may think they can cheat the universe and powers that be I assure you that this is not the case there will be a reckoning .

You mean after you voluntarily throw away a potential win a game reset basically throws a bucket of water onto the bbq .