@karolcia Hi there and welcome to the forum.
I have been accused of similar accusations before, but at a different casino, and my account was blocked from all bonuses. I have since closed my account there. No casino can treat me unjustly like that because the glitches happened whilst I was playing my games at MINIMUM BETS PER SPIN, when all of a sudden, it CHANGED TO MAX BET without my choosing it! I lost 300 EUR in just 3 spins!!! This happened a few times so they accused me of abusing the max bet rule!
Didi this happened to you? Or did you at any time played at higher bets than the allowed max bet?