Afi4wins

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@Balahs Let me be very honest and blunt...there is no more balance in your account right?com I'm afraid you cannot get any refund because you had spent it all away, it's not like the casino confiscated your balance (which may still be able to be refunded). Not only that, I think no one can really do anything more to help you mate, simply because as I've said, your money wasn't confiscated, or stolen, or lost in transit, and there's literally nothing left to get a refund from.

Thank you for the translation mate.

@alano83 Certain casinos may take longer processing time than usual, so I think just give it some more time (maybe 1 more week) to see if there's anything new coming up.

@Balahs Can you post the above screenshots in English version please? I cannot get them translated to read them.

I like to make my own personal comments on this topic, which many others may disagree with, but that's each individual opinion. Many would regard an unlicensed casino as totally unsafe, unworthy, unreliable and should be avoided at all cost. Yes, this is true for almost every online casino in the market, but certainly not always true for certain online casinos operating offshore for Malaysian and Singaporean markets. There are very specific and very strict gambling restrictions imposed by these 2 countries, so getting a license from other licensing Authorities can be prohibitive or even impossible! Take my top favourite local UNLICENSED Malaysian casino for example (no need to mention its name) - I've been playing there REGULARLY for over 6 years, I have NEVER encountered any problems or issues with my deposits, bonuses or withdrawals, the Live Chat is available 24/7 and the hosts are always very friendly and helpful, giving fast services all the time. Withdrawals are always paid in under 10 minutes into my bank account, but large amounts may take a little bit longer for thorough checking by the casino. The casino only accepts players from Malaysia and Singapore, so it is really a dedicated casino for us local players! In all my 25 years of playing at hundreds of international casinos, not even one of them come close to being as safe, reliable and trustworthy as my one Asian casino! And yes, it is an UNLICENSED casino - not because it is a scamming casino but purely because it is PROHIBITED from getting a license!

@jcrdd8rmsr What I did at some casinos was that I requested for login access to be blocked, and they complied - yes, certain casinos can do this but they cannot close the account for a customer.

Unofficial Leaderboard 1st @formerPokerpro 1382x 2nd @marius1978 1265x 3rd @Blackjax 1188x 4th @loceff13 854x 5th @Icy 326x 6th @Flatzem888 253x 7th @Afi4wins 137x All winning positions have now been taken up! Note: It is every participant's responsibility to read and to comply to the contest rules - no reminders will be given!

Now that @Flatzem888 has brought out that St Petersburg incident story, I'm thinking maybe this guarantee-win guy in this topic is using something similar to make the wins!

@Jstutz Hi there and welcome to the forum. Very sad to hear your account got hacked and money stolen mate, but many others have experienced similar incidents at various casinos too, so you're not the only one. I really don't know how to resolve a hacked account case, simply because it is so hard to show solid proof that it wasn't done by you on purpose, or that someone else got hold of your account and misused it. Hope someone here can give better advice for you mate.

@formerPokerpro Unfortunately, I cannot read German, nor can I translate that screenshot, so, can you use English please?

@Balahs Hi there and welcome to the forum. What exactly happened at AmunRa? How long did you have to wait for the withdrawal process? Apparently it wasn't rejected but you eventually reversed the withdrawal claim. We need to know more info please.

If that guy can guarantee a win each and every time, then why isn't that person a BILLIONAIRE yet???

@jcrdd8rmsr Hi there and welcome to the forum. Geees, trying to resolve your problem/s may be a really tricky thing indeed! The casino cannot refund any of your deposits because no self-exclusion had been activated by you at their casino.. Some casinos do not close any of their customer's account but would ask them to use the Responsible Gambling Tools instead, which the casino did ask you to do. You can label all their promotional emails as junk, so you don't have to read them. Unsubscribing may or may not work, as I myself keep getting unwanted emails that I have unsubscribed to. Have you applied for GAMSTOP assistance yet?

A good provider will always listen to what their customers say or complains - it is for their own good and to be better moving forward, if they wish too!