Afi4wins

@Run4win_Team Hi Lukas and welcome to the forum. Glad to have one more official casino rep in our forum. Btw, can you please PM @cocopop3011 and inform her that you want to get yourself registered as the official rep please?

Then you have to try at other websites/forum, or go to an ADR provider.

A sample of spelling autocorrection gone absolutely bananas!

@kacperek200325 Hi there and welcome to the forum. So many players are also facing, or have faced, this same issue recently, at various casinos, so you're yet one more in the list. Apparently, this 'multi accounts' or 'multiple accounts' allegation is commonly used by casinos - sometimes as a delaying tactic, sometimes for avoiding payment tactic, but may also be actual duplicated accounts issue. Filing a complaint against these allegations may not resolve the problem, because the complaint team can only depend on whatever proofs the casino can provide, so there's actually not much that a player can do besides making a complaint.

@ianduff12 Hi there and welcome to the forum. Mind telling us which documents were rejected please...and at which casino?

That 'My Country' filter has already got everything you need to get your specific answers. What is it that you find lacking?

@Valge As far as I know, it is a standard practice for casinos to request further documents when big withdrawals are involved. Casinos that do not clearly state this in their T&C is not a good casino! Some casinos would even ask for more documents for smaller withdrawals - not all casinos operate the same way.

@schrambo77 Hi there and welcome to the forum. I don't understand what you're trying to say...can you elaborate and be more precise please?

@asqwer87 Hi there and welcome to the forum. There seem to be many similar cases lately, mostly involving crypto casinos or crypto accounts, and most are still not resolved. You can try filing an official complaint by using the AGCCS facility and let the right team handle it for you.

@Aslot Hi there and welcome to the forum. Try PMing @cocopop3011 and inform her of your intentions. She will pass your message to the right team.

*** CONTEST IS NOW CLOSED ***

Hi there and welcome to the forum - glad to have you on board.

@davo777davp777 Hi there and welcome to the forum. OMG! After reading your post, I must say that it leaves you in an unfavourable situation! A far as the casino is concerned, you declared you were 18 when you registered, so that puts the casino in the clear in the eyes of the law. If you had completed your profile details correctly, the casino should have realised that you were only 17 and should have taken the correct steps to prevent you from depositing and playing. Giving wrong info during registration is completely on you and you alone - the casino cannot be blamed. As far as I can see, there's no way of getting your deposits back, but you can try your luck by filing a complaint here using the AGCCS facility, but don't be too hopeful though. Good luck!

@assia38400 Hi there and welcome to the forum. Did they say why your documents were rejected every time?

What do you need or want exactly please?