Afi4wins

Geeeeees! Those KYC documentation requirements are quite ridiculous! Thank god for my damn good Asian casinos! KYC means submitting ONLY your ID and bank a/c number! No selfie rubbish, no SoW rubbish, no rubbish at all!

From what I can understand from the OP's post above, he wasn't aware or did not know that deposits taking bonuses have a capped max win withdrawal restricton - this is a standard term at almost all casinos. Next, the OP also doesn't realise that the 2181 EUR capped amount need to be WITHDRAWN FIRST before any new winnings (won with a new deposit) can be considered! He carried on playing, boosted his winniings to 9000 EUR, but is STILL LIMITED to that same 2181 EUR capped allowable withdraw amount - this is also yet one more standard term but is not usually indicated in the casino's T&C! I don't know if this term is indicated at SpinAura or not. Looks to me that the casino hasn't done anything wrong, but I don't know the real whole story!

What are the terms 2.7 and 2.8 please?

@RubboJ Hi there and welcome to the forum. A 300 EUR withdrawal amount is not much so there shouldn't be any big delay for that, unless of course if the casino is experiencing a heavy sudden workload (which do happen at other various casinos too). Give it some more time to see how things progress.

@greensplendid If you made your withdrawal claim on a weekend, that would definitely cause a delay! A 5-days wait is not that long, but have you tried checking with their live chat host?

@plessersbianca9 When you said you requested a redraw of 500 EUR, do you mean you made a withdrawal claim? Have you checked with your bank why they refused your deposit?

Welcome to the club mate! I closed my account quite some time back simply because I cannot stand the rubbish things the casino do!

Chaos Crew 3 was the game.

Hmmm...okay, so there may be some technical issues at play on the provider's side, hopefully just a simple delaying glitch, so give it some more time then.

@cocopop3011 I'm eagerly waiting for 2 very important announcements... 1st, the arrival of July's payments...2nd, the start of AG 250 EUR contest. Can't wait for either one to come by from tomorrow onwards!

@alano83 It seems that there are MANY similar cases of missing crypto deposits nowadays...please be aware that using crypto currency providers tend to be at high risk lately...and there are also so many hackers around looking to get easy money from unknowing depositors!

@alano83 Congrats on getting your payment! They've closed your account, so be it...there are plenty more better casinos than 20Bet that you can play at...and get better service too!

@psycoombs Hi there and welcome to the forum. There have been so many cases involving accusations of duplicated or multiple player's accounts by various casinos, and yours is yet one more case. For assistance, you can file a complaint against the casino by using AGCCS facility, or by clicking the 'Complaints' button at the top of the screen. A good number of such cases finally got resolved, so good luck!

@LauraTamayo Hi there and welcome to the forum. Wow! That's a very nice 2nd placing win for you Laura! Congratulations!

@izzybets Hi there and welcome to the forum. You're on the right path mate, so keep it up!