@cakirr4646 Okay, now I'm seeing a better picture of your situation.
One question - was the 19000 EUR winning derived purely from your 77% VIP bonus? If so, then the bonus term specifically state a max withdrawal amount of 5000 EUR...not 10x the bonus amount or whatever else. This is sometimes stated in the T&C, whereby it would state that the Bonus Term prevails over the General Term!
So, your max allowed withdrawal amount should be 5000 EUR and not that 2181 EUR!
The dispute now lies in the allowed max withdrawal amount, and also why the casino had rejected your withdrawal claim! This is the case you can fight for.