I don't have an account at this casino, and I don't plan on opening one because, according to reviews, it's best to avoid it. the casino has fake games.
I sometimes encounter the same problem; the games crash, especially Pragmaticplay games. I recommend clearing the cache and restarting your mobile phone.
All I ask of an online casino is that they be honest and respect the terms and conditions of their site. In the event of a significant win, some casinos ignore the rules to pressure the player into canceling their withdrawal and gambling away their winnings.
Filing a complaint against an online casino generally takes a long time and in most cases doesn't result in getting your money back. It's better to resolve the issue with the casino while remaining polite and avoiding threats and insults. That's what I usually do.