Damien7780

Yes, but for the withdrawal cancelled for insufficient funds due to a bug, that's still 2 problems in one week.Very strange

I have to wait again, and I have asked the financial services for explanations, but no reply.

Yes a new problem again I made a withdrawal of 500€ They canceled the withdrawal this morning for insufficient balance and tell me it's bug. So I made another withdrawal

Yes

Case still not solved because transfers not received for the moment, and again a new problem yesterday I won 500€ therefore I made my withdrawal and this morning the financial service cancelled it to me and put back on my balance therefore I remade a request. Customer service tells me it's a bug

Hello everyone! My withdrawals have just been validated this morning a great relief for me, I was really scared! Thank you all for your advice and help

I filed the complaint, I just had to rename the screenshots.

I've removed all the commas and periods, but I still get this error message

I get this error message when I try to upload screenshots.

4 days after the first withdrawal request, still no news... Customer service can't tell me more about the nature of the delay. I'm still at points We're a long way from the 24 to 48 hours advertised on their sites. What's more, I've sent several emails to the financial services department and have received no reply.

No, still nothing. I checked again on the casino, even the 3 withdrawals are still pending and the oldest dates back to February 24. I have contacted customer service again and they tell me that there is a delay in payments strange ... Then they tell me to send an email to financial services, I've already sent 2 emails with no response.

I also hope because it's unfair.

Yet I won the winnings long after playing with his bonuses ... I bet with my money and I won. I don't see why they don't pay me

As far as bonuses are concerned, I don't mind not having them, all I ask is that they pay my winnings.

It's strange because my account isn't closed with them, so I can continue to play, except that I won't deposit any more 1 cent with them until they pay me my winnings.

I must have made about 50 deposits without a bonus. I had to ask for 6 or 7 bonuses But what I don't understand is that the winnings I've earned have all been made with no-bonus deposits

That's why I asked coco for help I spent almost that much to get this win.

It's this message that worries me, because I haven't broken any rules.

Yes, they're looking for excuses and have deactivated my bonuses. The last bonus I took from them I lost... That's why I don't understand what's going on Moreover this is only a small amount and my account is fully verified.

@cocopop3011

Hello, I hope you're well? I have a problem with the casino "royalstars casino" I explain, I play on this casino since January my withdrawals have never taken more than 24 hours to be validated and now I made a withdrawal request on February 24 and it has still not been validated. I have a bad feeling they owe me a total of 1400€ and I didn't play with any bonus so I really don't understand why they don't want to pay. Can you please help me I have contacted customer service several times and they always tell me the same thing, that I have to be patient and that they don't know when it will be validated Today I went to customer service again because I received a promotional offer by email for a bonus and not being visible on my player account I contacted customer service and the big disappointment! Customer service told me that all bonuses had been deactivated for me by the finance department! Even though I never broke the rules! They're looking for excuses not to pay me! I have all the screenshots showing that the winnings they owe me were earned without bonuses.

hello, I sent you a private message it's urgent THANKS

Congratulations to all