Hello, I hope you're well?
I have a problem with the casino "royalstars casino" I explain, I play on this casino since January my withdrawals have never taken more than 24 hours to be validated and now I made a withdrawal request on February 24 and it has still not been validated. I have a bad feeling they owe me a total of 1400€ and I didn't play with any bonus so I really don't understand why they don't want to pay.
Can you please help me
I have contacted customer service several times and they always tell me the same thing, that I have to be patient and that they don't know when it will be validated
Today I went to customer service again because I received a promotional offer by email for a bonus and not being visible on my player account I contacted customer service and the big disappointment! Customer service told me that all bonuses had been deactivated for me by the finance department! Even though I never broke the rules! They're looking for excuses not to pay me! I have all the screenshots showing that the winnings they owe me were earned without bonuses.