CharlesSM

Hello @Flatzem, I don't think so, but let me see with my game manager how that is managed. Do you have more insight to give me? Thanks,

Hello @pinnit2015, Thanks for your post and your feedback. Yes this is the issue that we had in the past but all of that has been resolved and you should not see them anymore. If this is the case do not hesitate to share that with us

Hello @ValDes, Thanks for your positive message and really happy to share our new approach with this forum. It's important to understand what our customers are looking for but with Internet it's always complicated. Then I try to open completely the communication and share my passion to create the best environment for players. It's not easy to manage a casino as there is a lot of different aspects to control (compliance, product, payment, fraud, AML, support,...), but very happy to give entertainment to our clients and also some interesting wins

Hello @Fiekie247, A lot of messages, with a lot of interesting feedbacks, thanks for that 1. Remember the bonus will be different during your player journey and will adapt depending on your game play, but thanks for the exemple from Unibet. 2. The Tournament is the today promotion and that's why you did receive this email. Nothing related with re-targeting. 3. Yes the bonus money tab, on the bottom menu in mobile, is to see what games that allow playing with bonus founds. It will be remove soon and integrated in the filter as it's confusing for the players. But well spotted Exceptionally, a bonus has been credited to your account. Enjoy the casino and don't forget to share your experience and the friction that you may have found.

Hello @Afi4wins and @cocopop3011, Thanks for your feedback and we are actually reviewing this term to make it more accurate. We are on it and will come back soon with a better approach because we understand that it can be confusing for genuine players.

Hello @cocopop3011, Did you get a feedback from my team? If you communicate me your pseudo in PM, I will be able to see your account and follow it better.

Hey @Afi4wins and @cocopop3011 Could you explain me better, why this term is so bad for you? Like that, if needed, I would be able to review it with my Chief Compliance Officer and my Head of Fraud?

Hello @cocopop3011, Thanks for the warm welcome. Yes, as a CEO it's good to understand the feedbacks from the clients and really put myself on it. Like that I will understand how to improve our product and processes to become the best play ground for them. We have a limited welcome offer because this bonus is to make you discover the casino and see if it fits with you. It's like giving you an extra of time to test all the features and games. After if you are interesting to continue to play you will be part of our Customer Relationship Program and you will receive different offers adapted to your profile. Enjoy your experience and give us your impressions

Hello @Fiekie247, Thanks for your message and feedback. We've reviewed all our processes and you will see now that your withdrawals will be much faster! After reviewing your account, I can see that you have received different kind of bonuses from the deposit bonus, to the free bonus and the freespins. Then I'm happy to see that, the mistake has been corrected after and you enjoyed them. Hope to see you coming back and giving me some feedbacks of your impressions and to see what we need to improve. Charles.

Dear AskGamblers community, My name is Charles Gross, I am the founder and CEO of online casino. I’m reaching out to all of the casino players on AskGamblers, on behalf of the entire SlotsMillion team because we’d kindly like to ask you for your assistance in collecting valuable feedback from the people whose opinion matters the most in this industry: the players. I’ve worked in the gambling industry for over 15 years. First as an affiliate, later moving into the operator world. SlotsMillion was launched back in the year 2014. Since then, our goal has been to provide an exceptional online gaming experience to players worldwide, driven by our love for slots, our passion for innovation and our ambition to become one of the largest online slots portfolios on the internet. It’s been an incredible ride since then, and we’re now proud to host over 4000 games ranging from over 100 of the industry's best game providers; to carry licenses from the SGA, the UKGC and the MGA; and to have been honored with numerous prestigious awards throughout our time on the market. However, our present and future aspirations for SlotsMillion are much, much greater. That’s why 2020 was such a significant year for SlotsMillion. It was a year characterized by change, including many updates to the brand, the company, the team, and of course, our product and the way we operate. We completely redeveloped our platform to add new features and capabilities in order to improve the experience we offer to our customers. So perhaps you have noticed SlotsMillion’s rebranding and our new website, launched last year. All these changes we’ve been working on have been in preparation to take SlotsMillion into its biggest, most ambitious chapter yet. This year our team has been busy at work improving all areas of our casino and the experience we offer to our players. There have been infinite brainstorming sessions, ideas, and projects. We’re very thrilled about the changes carried out so far, but even more so, about the many changes we’ll be releasing in the next weeks and months. But to truly improve the experience for our players, nothing makes more sense to us than to hear first-hand from our players what you would be happy to see change on our site. That’s why today we’d like to ask all of you for your genuine, honest, and unbiased opinion about SlotsMillion online casino. Have you experienced issues when navigating our site? We want to hear from you. Do you have any feedback to share about our promotions, our Customer Support, our product? Leave us a comment below! Similarly, if you have any suggestions about the type of games you would like to see on SlotsMillion, the emails you receive or the way we promote our casino, we’re waiting to hear from you. Regardless of if your experience on SlotsMillion has been great, good, neutral or bad, we want to know why. What you have enjoyed? What you have disliked? And most importantly, what you would be happy to see on our site? Your opinions and comments will not just be taken into account by our team, they will be the backbone guiding our upcoming projects. Offering our players a unique, entertaining and seamless experience is our main objective, so nothing makes more sense to us than to reach out to AskGamblers’ fantastic community of casino players to ask all of you for your honest feedback. Feel free to leave screenshots, suggestions and complaints of any kind. We will be reading and responding to everyone’s feedback, but most importantly, we will take them back to each of our departments to work on making them a reality. Thanks to everyone in advance for your valuable insights, for taking a moment to share your thoughts, and for the crucial role your opinions will play in guiding SlotsMillion’s upcoming projects. We are thrilled and looking forward to hearing from all of you!