Please guys I am gonna shorten this as much as possible. I got a bonus, made all the wager requirements and my passthrough was at $0, and my Withdrawable $ amount was equal to my balance at about $2,200.
My dog jumps into my lap where I am holding my phone playing and this occurs while I am changing my bet denom and it causes me to go up one bet amount from $6.50 to $12.50 and spin is pressed and what do you know it triggers a 15 spin bonus which the amounts being payed in the spins is what caught my eye as the spins brought in $390.00 so immediately I went to history wrote down the time etc and the total gained to my balance for the one accidental ,$12.50 bet was $402.50.
I got instantly on live chat and told them what game, the amount gained and the whole dog causing nightmare. Well I state to them if they could just subtract the $402.50 from my balance, Me and my dog apologized at least 50 times. They say well one bet over the max $10 the $2,200 I still have AS THIS JUST HAPPENED THREE HOURS AGO. I have even avoided spinning one bet since this happened and still haven't. I have emailed their validation department because the 24/7 support phone # rings a few times then busy every time. I TRULY NEEDED THAT MONEY, I CANT SLEEP CAN ANYONE HELP ME.
PLEASE ALSO I THOUGHT THAT ONCE THE BETTING REQUIREMENTS WERE MET AND PASSTHROUGH WAS AT $0 I COULD BET WHATEVER. I COPIED THIS A FEW MOMENTS AGO FROM THE CASINOS WEBSITE. HELP ME SOMEONE IT TRULY WAS A ONE TIME DOG BLUNDER BUT THEY CANT JUST KEEP ALL THAT AFTER I CALLED THEM . Here is their info: what is bonus wagering period? Help me please should I just keep playing as again this just happened. Thank you anyone, I'LL BE UP!!! HAVING NERVOUS BREAKDOWN!
The restrictions upon the games available, as well as the maximum bet restriction, are only valid during the bonus wagering period.