drmanhatten

Hey  
Kindly note that your complaints has been rejected simply because you didn't provide all the requested/required verification paperwork from the Casino Operator.  Should you believe such requirements are not fair you must forward the matter in front of the relevant regulatory body which is the only competent authority to review issue from that nature in an adequate manner.
Respectively, if you have already complied and sent ALL requested/required verification paperwork but the Operator failed to review it within the stated time frame then you are welcome to use AGCCS again and I'm pretty sure your case will be accepted and processed this time. 
In the meantime, IMO, the advice given by @drskin seems to be quite reasonable so you'd better follow it and see how it goes. Good luck!

hello I just saw your Post and have a few tips for you.  probably they want to give you a hard time because of the anti money laundring German legislation. I had a similar case but vise versa. my mother couldnt cash out because basicaly I was the source of her pocket money. so the solution is a bank statement from you showing that you deposited the funds in your account. A bank statement from your mother showing a cash withdrawal at an ATM around the same dates and a letter stating that she gave you the X amount of money as a gift 

I would consider opening a complaint if they're not willing to accept your own bank statements as proof. 

And has your mum funded all of them? I assume she gave you cash and you paid it into your bank did you? Are they refusing a withdrawal at the moment?

Thank you for your reply
Exactly that’s the problem  yes in the last E-mail I explained everything .. i still haven’t got a reply back from crazeplay casino but I’m going to send them a declaration form of my mother after they reply back.
 
 

Why dont you keep a towel on your head and make a tik tok video of yourself giving money to yourself. like they do it in those tik tok videos. Casino will think its your mom  and will definitely believe it.
Just joking. Best of luck for your verification and cashout.

Have you told the casino this? I can't see anyway you could prove this unless they'd be willing to accept a note off your mum saying she gave it to you?

How did your mother give you the money? Cash or bank transfer?

Driving license/passport as identity proof
The screenshot of deposit method you used. It should be registered on your name
Bank statement for address proof.

Hey there @drmanhatten and welcome to the AskGamblers Forum.  
Please keep in mind that in general, different Operators might have different verification policies and procedures which leads to different verification requirements subsequently.  The 'stronger' the operating license is, the stricter these  verification policies and procedures are, therefore,  you might be asked to provide lots of verification paperwork. 
In other words, we need more info to be able to provide any further assistance, e.g. the Operator's name. 
Thanks. 

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