Hi All,
How is the online casino information published on AskGamblers managed?
Each casino has a profile which include various types of information.
The information essentially can be classified into three groups:
1. The operating entities characteristics and self-published information;
2. Information that is authored by AskGamblers, whether this is written by a person or generated by the system automatically; and
3. End user (or customer) contributed information.
I'd like to know more about the information presented in the profiles that falls under category one.
The casino profiles summarise very useful information which is often summaries from the casino's public website including subsections like the terms and conditions pages.
The profile summaries include things like:
Casino status (e.g. open, closed, blacklisted);
Governance information (e.g. ownership, certification, jurisdiction);
Operating information (e.g. geographical limitations - not available to players from certain countries, partner programs, affliates);
Financial information (e.g. deposit methods, supported currencies, withdrawal times, limits);
Technical information (e.g. gaming software used, URLs,);
Gaming information (e.g. game providers, availability of games, bonuses); and
Support information (e.g. live chat, contact details);
How does an online casino get added to AskGamblers?
Once they have a profile, how is this information populated in the first instance?
How is the information updated in an ongoing basis?
What constitutes information quality published on AskGamblers, and are there any quality assurance checks in place? What are they?
How much influence does a casino operator have over their own profiles?
The reason why I am asking is multi-fold. I think this website is amazing resource, one that has proven to be trustworthy and valuable.
The world of online gaming is murky and highly contested. It is fraught with rogue operators and scam artists who have given the industry a terrible reputation.
Even genuine operators are marred with issues and complains. Especially those from non-English speaking countries or operate without good communication practices.
Globally each government seems to want to have a crack at the industry, this is in addition to the fact that banks, payment providers and the underlying financial networks all want to have their influence and say over the industry (thank God for cryptocurrency, right?).
AskGamblers has helped so many people navigate these murky waters, put the rogue operators to shame and helped improved the industry's reputation.
Thank you guys!
However, if the published information is wrong, it can have a nasty effect, although I do understand that players should refer to the information published on the casino's website before making a decision.
But in practice this might not be so easy. I arrived at these questions when I perused the King Billy profile: https://www.askgamblers.com/online-casinos/king-billy-casino-review/
It states that the casino is not available to customers in Australia, when you login to the KB website you will see contrary information:
AUD is a supported currency;
Australian players are not excluded from registration; and
Australian players are not excluded from general play. Australian players are only excluded from a small selection of clearly specified gaming providers and games that do not support this region.
What is AskGambler's position on this? Do we know why there is such a large discrepancy? What are the steps to remediation?
Thank you for your time, I know there is a lot here, but I hope it helps stimulate some interesting convo:)