Gambler1234

Excellent! So going forward @Hkaris You should now have the information you need to go further into your game logs, yes? 

Hello @all
Thanks for the follow up on that, with regards to the player history they have been informed about how they can view the logs on their own account, furthermore @Hkaris got back to us requesting that he can only see the last 500 actions and would like to see the full logs. The player has been contact with regards to the necessary contact information to resolve the issue. 

The issue here is that the player cannot see far back enough and not that anyone is unwilling to provide the information.

Thanks

Don't mean to stoke the fire but if confident about the above why ask for a gesture of goodwill? - I'd be pushing for ALL my cash.
If i knew i didn't do anything wrong I'd not be looking a penny less, so, if so, lodge the complaint on that basis. 

Fingers crossed! Good luck and keep us updated. 

If the OP lost the 50 and played with the Cashback bonus then that certainly changes the nature of the complaint as the narrative here has been built on bonus’s being dropped into the account

Hello there and welcome to AskGamblers Forum  
Perhaps you will feel yourself more comfortable in the German section of our forum.   

Change that to withdrawing and it's a different story
Moral of the story - it's ok to deposit dirty/stolen cash as long as you're not lucky enough to win and withdraw it. 

Funnily enough this 'oh, this isn't your card' is normally only flagged at withdrawal stage.
Must be a simple bit of code, or agree with payment providers etc, to put something in that agrees the casino a/c holder name to the card name - some online sites do this but tbh a alot will allow you to use another persons card on your account. 
When i'd mine used it was in the name of a different user (Bad Pokerstars)

Pretty f*cked up situation if I may  say... And certainly an alarming one  if you ask me. Maybe you should put your friendship/connection with such people into some serious consideration. 
Being a former IT myself, I don't believe in miracles nor mysterious hacks. Usually, there's always a much simple explanation. Guess you too share the same observations. 
The way you described it, I have no doubts your laptop has been used by one of more of these folks. Worst case scenario, might have been your GF as well, if I recall correctly, she's gambling too, right? 

Hi all,
So... yesterday I've had something of a complete nightmare with my bank account, came in from work in the morning and went to bed for a few hours (night shift you see).... by the time I got myself up I found myself with just £50 left in my bank account, which had £600 in it the night before. 

Didn't recognise most of the transactions that were showing, "kindred" was the name of the company... but whatever, I contacted my bank immediately and told them, who informed me it was an online gaming company .... Unibet, to be exact. Strange, I do play at Unibet occasionally and it always shows as Unibet on my statement. Furthermore, I am normally required to confirm my transactions using my mobile phone at point of purchase, but this strange "kindred" tag did not trigger this fraud prevention mechanism.
Obviously I reported to the bank immediately, had the card blocked, spoke to the casino who said they will need to talk to the bank.... but were friendly enough to shut my account immediately too... the bank asked for a crime reference number, which I acquired, but was also told I need to talk to action fraud on Monday as well. 
My worry is, I had my card details saved into my laptop ... that may or may not be a factor here. I work in IT and don't really protect my machines as most people do, I guess you could say I am cocky. But the most likely thing that has happened is that the people I left in my flat when I went to work the previous night figured they would keep on playing, as I'd been spinning Sky and Videoslots before I left... both sites that I have sensible limits set on... and again, whenever I deposit there I have to confirm the purchase with my mobile. Or it could just be that my machine is hacked also. Whatever the case, this is £250 i really could not afford to lose, and I'm worried that chasing this up to get it back will get it barred from playing at other sites now too.
Does anybody have any advice what I should do about this at this stage? I need the money back desperately at this stage, I don't get paid again for over  a week and have been left with next to nothing.

If our online RTP drops even further (90% UK is the minimum?), you'd be better playing in land tho 😋
One of the biggest benefits to casinos online has been the attraction of 'new' groups - typically, women for example wouldn't have frequented Land Based; now the casino's have attracted that new market; same for folk who may not have the means/health to attend Land Based - so yep, it's good that the markets been opened up to groups of folk who wouldn't have enjoyed the thrill of a full board of Raging Rhino's....

With out a doubt, land based casinos are safer, but then also they can potentially be more dangerous. Regardless its awesome that you can still have fun playing casino even though its online.

Still in many ways prefer land based - never had any issues in being paid - in fact, other than starting online, it never even occurred to me that 'oh, will they pay?' was even an issue - such is the faceless internet. 

OH DAMN! I just noticed this goes back to 2018 

I never shout, just gently nudge  

Glad you decided to read first or get your facts, before start playing - Good Choice.. Bravo...

I am new to Online Gambling, i gave 10 days to read the rules and regulation of online industry as different countries have their own set of laws. I read the article and i must say it helped me a lot to understand the process. Thank you so much for sharing such a useful process.

Fiekie247 , thanks a lot for information above.
I'm new to online slots yes and can't do nothing with a feeling that casino cheat me. I can't explain it right, you know. I have the belief that it is better to play slots live in a slot machine in a casino. I'm probably wrong, but I can not do anything with that. ?

Salut les gars!
Voici ce que je fais pour trouver de bonus casinos français! Je vais sur nos sites locaux où je regarde les 10 meilleurs casinos et que je vérifie à ASKG s’ils ont des plaintes et une bonne note.
D'après mon expérience, les bonnes marques sont:
MonteCryptos - testé et retiré
Stakes - testés et retirés
Cresus - testé mais non retiré à ce jour.

Personally, the experience has not been any different other than the fact I'm out of pocket more than I would be at a casino that didn't charge any fees for depositing or withdrawing.

Glad to hear your favourites were nominated. 
And fantastic news to hear you’ll be watching! For anyone else interested the awards are being streamed live on YouTube

Hey there and welcome to AskGamblers Forum  
All the info re AG Awards here - https://awards.askgamblers.com/

Hey guys, 
 
I just wanted to see if you had some more info you could give us about how you choose the casinos that were nominated for the best new casinos. I only ask as i am longtime player at MonteCryptos and was really happy when i saw that they were nominated.

I will defo be watching the event live! Also will there be some special releals by any of the casinos if you know?