1xBet_Support

Dear ArN, First of all, let’s recreate your actions in order 1) You have made a first deposit at 02:19 PM on 4th of August in the amount of 62 euros and received the “first deposit bonus” 2) After that you at 05:09 PM on 4th of August made a withdrawal 3) After that you at 05:35 PM on 4th of August made second deposit in the amount of 94 euros to participate in “Lucky Friday” According to the 1xBet Rules you were not eligible for participation in "Lucky Friday" because of two reasons: 1)You made a withdrawal before a deposit was made 2) You received your “first deposit bonus” in the same day The second action prohibited also the next Rule: the offer cannot be used in conjunction with any other promotional or special offers Also, we double checked your request to our Support Service and as we can see you were told that you can’t participate in “Lucky Friday” because you don't follow correctly all the Rules. This is exactly what our Support Service told you. In case you have any screenshots where we can see another information, please send it to us Hope we were able to describe your complaint in more detail