Ruslan_KingBilly

Dear Forum, dear Prince, 1. First of all, let us point out that the Prince’s account is related to kingbillycasino.com licensed by Curacao. Our MGA licensed site (kingbilly.com) is not relevant here. This DOES NOT mean that the Prince is treated unfairly, but there is no point in citing MGA (it is like the Prince had an argument with his neighbor in Canada over the lawn and citing, let’s say South Africa legislation). We would beg everyone here to remain relevant. 2. “Total winnings amount" and "Winning amount" of the T&C is the same thing. The word “total” was added for emphasis. Let’s not make this a pointless linguistics game. Also, the "Profit" value which you see in your bet history does not count into the cashback formula in any way. 3. We have to state here, that the Prince’s total bet amount is CA$ 780 755 and total winning amount for the period in question is CA$ 774 670. If, as mentioned in the above comments, the Prince had won only CA$330 000, it means that he had to lose around 400k with us which is not possible according to his deposit history. Let's do the math. The Prince states that his total winning amount is CA$ 330 000 and his total bet sum is CA$ 780 000. So, we have 780 000 - 330 000 = 450 000$ loses. His deposit sum for the period 28.10 - 4.11 is CA$ 8000 which means that he had won from this 8k around 440k and lost 450k. There are only 2 ways of how he could do this: a) He won 440k from this 8k, which is not logical because his total winning amount is 330 000 as he mentioned; b) He deposited 440k and lost all the money which is also not true according to your deposit history. These are the only ways the Prince could expect CA$ 5000- 7500 as he requires from us. 4. So, this is why we have explained to the Prince numerous times that the amount 330k he mentions is his profit from the game session from 28.11 till 04.11. Let’s say it again: Profit does not relate to the cashback formula in any way. 5. We have already stated in our previous reply about calculation: Prince Cashback Formula: Total bet sum (780 755 CAD) – Winning total Amount (774 670 CAD) – Issued Bonuses (483 CAD) *0,1. The "winning total amount" is way more than CA$ 330 000 and we are ready to prove it with all screens to our respectful ADR Dear Forum, we kindly ask the Prince to verify all the above with you, or any other online gaming consultant or lawyer/attorney he wishes to. To our opinion, the Prince has been carried away and is engaged in a frustrating situation which steals the joy of gaming from him. Thank you once again, The King Billy Team

Dear Forum, dear Prince,First of all, let us point out something about cashback calculations. Obviously, all the basic calculations in an online casino are done by special software automatically, without intervention of human agent – it would be impossible with 600.000+ King Billy Casino Citizens to do otherwise. What does this mean? That cashbacks are by default, calculated correctly, disputing them is like arguing with a calculator.However, still, rare errors may occur, usually on the positive side for customers. Because of a player’s VIP status and value for a casino, sometimes players get extra cashback, on top of what they are entitled to, which is actually added by human agents (based on this principle, the Prince actually got 117 CAD more in his cashback for the last week).Now, regarding the period of Cashback from October 29, 2020 to November 04, 2020 (we would like to stress these dates, so that all of us understand the same things):• Period of Cashback 29.10 - 04.11.2020• Total bet sum: 780 755 CAD• Winning total amount: 774 670 CAD• Net loss amount: 6084 CAD• Bonus amount issued within the period: 483 CAD (very important, always calculated in cashbacks)• Prince Cashback Formula: Total bet sum (780 755 CAD) – Winning total Amount (774 670 CAD) – Issued Bonuses (483 CAD) *0,1• Final Cashback according to the above official King Billy formula: 560 CAD• The Prince got 677 CAD from us during this period (117 CAD more as we said before), but you know, Princes do have their special privileges. APPENDIX TO THE ABOVE:• For the period of Oct 29 to Nov 4, the Prince also got 4266 CAD as Cashback for the previous week of Oct 22 to October 28 (by our T&C’s, this amount is not calculated into cashback)• For the period of Oct 29 to Nov 4, the Prince also got 1092 CAD from our King’s Points program (by our T&C’s, this amount is not calculated into cashback) We hope the situation is now clear, The King Billy Team