Pokerstars account frozen

[mranderse805]

Hello! I have a problem with my PokerStars account. After a deposit two weeks ago, my account was frozen. I sent a email to the address that shown up on screen, and they asked for some documents. Sent it right away, but haven't heard anything from them after that. Any tips on what I should do? ?

 

 

[ValDes]

Hi there and welcome to AskGamblers. 

Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

[ValDes]

Looking at PokerStars AGCCS history here you are far from being the only one facing the same issue...  

[copyyy]

They are so slow, go on their discord server(Pokerstars school) or something, and private message admins, not moderators they can't do anything IMO. My acc was frozen for 2 weeks until I didn't do that..Try their twitter too they respond there fast.

[cocopop3011]

@mranderse805 Any updates on this?

[Andersen1]

@cocopop3011I posted a complaint here 3 days ago, but they haven't responded to this yet. Not sure if they will do it at all either. Maybe I should try to contact them via twitter, as mentioned over here. 

[cocopop3011]

22 hours ago, Andersen1 said:

@cocopop3011I posted a complaint here 3 days ago, but they haven't responded to this yet. Not sure if they will do it at all either. Maybe I should try to contact them via twitter, as mentioned over here. 

Maybe allow them some time to see if they respond first.