Complaint got rejected

[nine2222]

Hi 

I have problem about withdrawal in casino and I emailed to security team of casino but my account still got blocked by them without any explanation.

I just submitted my complaint for resolve the issues but rejected 2 times.

I'm not good at English. Can anybody please help me?

Thanks

[cocopop3011]

Hi and welcome to the forum. The complaint would need to be detailed with everything that has happened and provide as much information as you can. I'll tag @ValDes who may be able to offer further advice.

[ValDes]

19 hours ago, nine2222 said:

Hi 

I have problem about withdrawal in casino and I emailed to security team of casino but my account still got blocked by them without any explanation.

I just submitted my complaint for resolve the issues but rejected 2 times.

I'm not good at English. Can anybody please help me?

Thanks

Hey there and welcome to AskGamblers Forum. 

Have just reviewed your newest complaint and been informed by our colleagues from Complaints Team it has been accepted and processed. 

Let us know in case you need further assistance. 

[nine2222]

Now, the complaints accepted already. Thanks 

[cocopop3011]

On 12/5/2019 at 11:20 AM, nine2222 said:

Now, the complaints accepted already. Thanks 

Good luck. 

[calebb45]

On 12/10/2019 at 2:33 PM, cocopop3011 said:

Good luck. 

Have the same issue. My complain has been rejected 2 times, but i can see a lot of complaints with the same cases ( With Bovada casino and Betonline casino)

betonline security service just don't call me back, and when I call them, they say we'll call you back. and they don't. it's been a month.

[cocopop3011]

7 hours ago, calebb45 said:

Have the same issue. My complain has been rejected 2 times, but i can see a lot of complaints with the same cases ( With Bovada casino and BetOnline casino)

betonline security service just don't call me back, and when I call them, they say we'll call you back. and they don't. it's been a month.

Maybe @ValDes will be able to help you here. Did you follow the posting guidelines?

[ValDes]

16 hours ago, calebb45 said:

Have the same issue. My complain has been rejected 2 times, but i can see a lot of complaints with the same cases ( With Bovada casino and BetOnline casino)

betonline security service just don't call me back, and when I call them, they say we'll call you back. and they don't. it's been a month.

Hey there and welcome to the AskGamblers Forum. 

First of all, allow me to clarify that you submitted only one complaint so far and not two as you claim. 

Have just spoke with our complaint team and they believe you are free to try one more time, just make sure to provide as many details and proofs (if any) this time. 

Thanks. 

[calebb45]

On 5/7/2020 at 4:01 AM, ValDes said:

 

First of all, allow me to clarify that you submitted only one complaint so far and not two as you claim. 

 

 

Thanks.  Yes i submitted only one complaint , but 2 times.  With explanations. 

[calebb45]

On 5/7/2020 at 4:01 AM, ValDes said:

Have just spoke with our complaint team and they believe you are free to try one more time, just make sure to provide as many details and proofs (if any) this time.  

 

So, i tried one more time. 2 days ago. Waiting for a notification.  I want to explain it to you here: Betonline support just don't call me back, and when I call them, they say we'll call you back. and they don't.  it's been a month.

I'd like to give Betonline an opportunity to react to this case.

[ValDes]

26 minutes ago, calebb45 said:

So, i tried one more time. 2 days ago. Waiting for a notification.  I want to explain it to you here: BetOnline support just don't call me back, and when I call them, they say we'll call you back. and they don't.  it's been a month.

I'd like to give Betonline an opportunity to react to this case.

As previously mentioned, you submitted only 1 complaint which has been rejected due to the facts mentioned in the rejection email. 

Your newly submitted complaint has just been reviewed and accepted. Link here - BetOnline Casino - Delaying Verification

Now, when your AGCCS case is officially ongoing, strongly encourage you to refrain from any further discussions here and focus on providing all the relevant assistance and cooperation to the AskGamblers Complaints Team. 

Good luck.

[cocopop3011]

Good luck with your complaint.