Game crashes and expected outcome

[JinglyCat]

Hi All

I have been lurking around these forums for a few years but have finally registered!

I have an open complaint currently in processing but this is more of a general question without going into specifics. Has anyone ever was able to retrieve winnings from a crashed or glitched game bonus, i.e cannot complete bonus round to recieve winnings etc.. I know every game comes with a message saying that in an even of an error the winnings are forfeit but is it like that in reality? I am in this situation now where i ve lost a big bonus (several hundred x +) due to a game crash.

Has anyone been in this position before or hopefully was able to recover any winnings from it?

Appreciate any feedback you guys might have.

Cheers

JinglyCat

[cocopop3011]

On 7/30/2019 at 6:03 PM, JinglyCat said:

Hi All

I have been lurking around these forums for a few years but have finally registered!

I have an open complaint currently in processing but this is more of a general question without going into specifics. Has anyone ever was able to retrieve winnings from a crashed or glitched game bonus, i.e cannot complete bonus round to recieve winnings etc.. I know every game comes with a message saying that in an even of an error the winnings are forfeit but is it like that in reality? I am in this situation now where i ve Lost a big bonus (several hundred x +) due to a game crash.

Has anyone been in this position before or hopefully was able to recover any winnings from it?

Appreciate any feedback you guys might have.

Cheers

JinglyCat

Hey JinglyCat, how did the complaint progress?