[Edited] Complaints tips for UK casinos

[jmax]

Just joined, looked around, and was especially intrigued at how well the site does as resolving disputes.  I think this particular aspect is brilliant.

I would like to suggest, that any problems punters have with a uk registered, or uk registered casino can be resolved by taking out a court claim(small claims  court )against the casino.

It can be done online, and costs £70, which is fully refunded, along with your winnings when the casino fails to turn up in court.

Obviously for small amounts, you will win by default ,unless you have done skullduggery,,  but for the vast majority as proved by ask gamblers superb success rate, it is easier than dealing with uncoperative support teams from the casino.

 

[ValDes]

Hey there and welcome to AskGamblers

Thanks for appreciating our efforts so high, means really a lot for our team.  

Indeed, small claims court has always been an alternative, but there are two major disadvantages in comparison with AGCCS, our complaints service - a/ it's much slower and b/ does now work on claims for 10,000 +.   

[pinnit2015]

The small claims court isn't really an alternative to any complaints service though? Before you even go small claims you have to show that you've 'exhausted' the other avenues and that means things on offer such as ADR'S/Complaints etc. 

Anyone doing it - kudos, but remember to get the pre-action protocols all in order as it'll be struck away before it's even considered. 

[ValDes]

10 hours ago, pinnit2015 said:

The small claims court isn't really an alternative to any complaints service though? Before you even go small claims you have to show that you've 'exhausted' the other avenues and that means things on offer such as ADR'S/Complaints etc. 

Anyone doing it - kudos, but remember to get the pre-action protocols all in order as it'll be struck away before it's even considered. 

Not really, all you need to 'prove' you have used the complaints process offered by the relevant casino which doesn't necessarily mean using an ADR. In short, if you could prove you sent an email for example to the operator's complaints team that should be sufficient. 

[pinnit2015]

10 hours ago, ValDes said:

Not really, all you need to 'prove' you have used the complaints process offered by the relevant casino which doesn't necessarily mean using an ADR. In short, if you could prove you sent an email for example to the operator's complaints team that should be sufficient. 

Fair Point - I'd have thought that the ADR would have been the last port of call but, yeah, suppose all they need to do is 'offer' the ADR