Videoslots - Not Sure What to do

[Afi4wins]

2 hours ago, pinnit2015 said:

What you're missing: the loss of two free battles every day; replaced with 2 5 quid buy ins that give you an amazing 1/10 chance to give you back double your money: woohoooo

And these new rounders SNG's....which have replaced some more freerolls. Plus point - get to round 5 in it = 2700? 

Naaaah...I ain't missin anythin...cos VS to me is nothin...just to me tho... 

[honestdude]

On 3/12/2019 at 7:35 AM, Team_Videoslots said:

Hi Fiekie247 and everyone else,

We are a casino, there is no skill playing our games. We wouldn't close an account in the casino because you have won. However, I can't give further feedback on why your account was closed more than the information you have already received. You are welcome to send in your complaint to MGA. We apologise that we couldn't be of more help.

Best regards,
Team Video Slots.

Wow,, I mean  that's about the extent of it.. Pretty scary thought. 

[honestdude]

On 3/11/2019 at 12:55 AM, Fiekie247 said:

So I am not sure what to do with this.

After just venting about the best Casino out there for me at the moment, this happened.

 

 

Chat started on 11 Mar 2019, 05:13 AM (GMT+0)
(05:13:02)	*** Shafiek Samsodien joined the chat ***
(05:13:02)	Shafiek Samsodien: Hello
(05:13:22)	Shafiek Samsodien: Hello - Is the Admin/tech team in yet to determine, why my account was deactivated?
(05:14:04)	Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
(05:17:11)	*** Pavel joined the chat ***
(05:17:15)	Pavel : Hi
(05:17:34)	Pavel : Let me check
(05:18:01)	Pavel : can you please confirm your date of birth?
(05:20:12)	Shafiek Samsodien: 13/06/1987
(05:20:15)	Shafiek Samsodien: Fiekie247
(05:20:42)	Pavel : Thank you
(05:21:56)	Pavel : yes we already know a little bit more but not enough yet
(05:22:16)	Pavel : With regrets I am the person at Video Slots to inform you that a business decision has been made to permanently block your VideoSlots.com account. Under no circumstances are we able to help you with a reactivation of your account in the future. Since all accounts are personal, you will not be able to register any new accounts either. "1.3 A person registering at Video Slots accepts and acknowledges: all definitions and stipulations in these Terms and Conditions" "1.4 Video Slots reserves the right, at its own discretion, to: decline a person to open a Video Slots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means; suspend and/or cancel the person from promotional activities, competitions or other services, whenever"
(05:23:12)	Shafiek Samsodien: So why did they close my account again?
(05:23:19)	Shafiek Samsodien: Because it suits them and they feel like it?
(05:23:42)	Shafiek Samsodien: because I was playing last night
(05:24:18)	Shafiek Samsodien: and what about my $2 left in my balance?
(05:24:23)	Pavel : you can request a information via email, we will forward it. That is all what I know and what I can fo for you right now
(05:24:37)	Shafiek Samsodien: Ill also open a complaint as well, thanks
(05:25:55)	Shafiek Samsodien: I emailed your support
(05:26:31)	Pavel : you do not have any balance available in your account you madesome witdrawals on 2019-03-10 and they has been paid out
(05:27:13)	Shafiek Samsodien: Okay so last night I had $5 - I played Startbust 75 GTD tournament and used $2.40
(05:27:35)	Shafiek Samsodien: which means I should have $2.50 left in my balance after last nights tournament
(05:27:45)	Pavel : cheking
(05:27:55)	Shafiek Samsodien: I did not win, but I am sure, I had just over $2 left in my balance
(05:30:19)	Shafiek Samsodien: I remember I had 4.2 euros before playing that tournaments,
(05:30:40)	Shafiek Samsodien: what about the Clash of Spins I was about to receive this afternoon as well? Because I wagered money last week?
(05:30:55)	Shafiek Samsodien: Seriously, it might not be much, But I could have won something about it
(05:31:25)	Pavel : 2019-03-10 20:46:22 Halloween Jack amount 0.2 balance 0.00
(05:33:17)	Shafiek Samsodien: I played in tournament there
(05:33:25)	Shafiek Samsodien: I still have 10 free spins from Book fo dead correct?
(05:33:34)	Shafiek Samsodien: from the 20:15 GMT free roll?
(05:33:54)	Shafiek Samsodien: what about my free spins I was supposed to get from Clash of the spins this afternoon?
(05:34:01)	Pavel : yes I see that dreespins
(05:34:08)	Pavel : free spins
(05:34:53)	Shafiek Samsodien: I did not wager on Halloween jack, Startbust 75GTD tournament, was the last thing I played before I went to sleep last night, I did not touch a slot after that at all. I played Halloween Jack free roll before the startbust tournament?
(05:35:05)	Shafiek Samsodien: Which is why I know I had just over $2 left and 10 spins in Book of dead
(05:35:17)	Shafiek Samsodien: and what about my Clash of Spins from today that I was about to receive?
(05:37:25)	Pavel : Shafiek, I really do not have any other information yet. Thats all what I got and forwarded to you. Please write an official complaint and we will forward it. I can really do anything else for you right now
(05:38:12)	Shafiek Samsodien: Oh I will
(05:38:49)	*** Shafiek Samsodien has rated the chat Bad ***
(05:40:09)	*** Shafiek Samsodien left the chat ***

 

 

 

I really feel I have been playing for years and now they just left me like that.

I had a good level on Wild Swarm still built ed up. I was supposed to receive clash of spins free spins and then also I had 10 wager free spins plus $2 in my account left.

 

What do I do, just move on and leave it? F it...

 

I read your post where you gave VS a good review.  This is really really sad. It's also scary to play there now. They must be having internal issues. Just play elsewhere. I'm about to as well. Used to be my favorite and now I have other favorites. Karma my friend, it'll kick them in the rear at some point. That's nothing less than a thief.   

[Fiekie247]

I am glad I'm not the only one. I saw a few users accounts actually being closed off with money inside. 50 euros etc. 

I actuallt forgot about them