Anyone else get the runaround from Tempile Nile casino regarding withdraw being payed out?

[Jenivive]

I am still waiting for Tempile Nile to review my account and re submit my withdraw that they apparently processed and I have still not received. Anyone else have an issue like this with them?

[volendam101]

Hi there, Jenivive..

Played there myselve  sending docs and getting paid took abt 3 days 1st time.

Just my personal experience.

On the other side, seeing complaints here about Casimba Casino lately… , same groupe after all ..

White Hat has a lot to lose here, can you inform us more pse, which amount, what happened etc etc. 

[ValDes]

Hey there Jenivive and welcome to AskGamblers.

 

Indeed, would be great of you could share some more details regarding the issue so that we could be able to assist adequately. 

[cocopop3011]

I am still waiting for Tempile Nile to review my account and re submit my withdraw that they apparently processed and I have still not received. Anyone else have an issue like this with them?

 

Have you had any updates on this yet Jenivive?

[Jenivive]

I literally had to go and open a new account because they refused to resend to the account I sent them money from? So I did thus yesterday and sent in the new account information. Nit even an email back saying they received it. I cannot believe this establishment and how they are handling this situation. Like a dark cloud over me and I will relentlessly continue to pursue getting what I won fair and square!

[cocopop3011]

I literally had to go and open a new account because they refused to resend to the account I sent them money from? So I did thus yesterday and sent in the new account information. Nit even an email back saying they received it. I cannot believe this establishment and how they are handling this situation. Like a dark cloud over me and I will relentlessly continue to pursue getting what I won fair and square!

 

You opened a new bank account you mean?

[Jenivive]

Yes I had no choice

They refuse to resend it to my other bank. Didnt really give me a good reason why either?? I'm just so done with all this ughh

[ValDes]

For those wiling to monitor Jenivive's AGCCS case... 

 

Temple Nile Casino - Withdraw never received and issue not resolved

[Jenivive]

Hi fellas! I could go on and on about this experience. Lol. I am still waiting to get paid.

I made 2 withdraws at this casino , one on Nov. 28 for $1500 and the other the following day for $400.

I received an email from them the very next day stating they needed documentation to verify who I am. I provided everything they asked for. They replied again after w days and said I had been verified and I was in review for up to 2 days . Once this waiting period was over I would receive my withdraw within 2-5 business days. I am still waiting. Lol

I have contacted them by email , back and forth so many times I am sure they are absolutely sick of me. Lol

The first week of correspondence was all "please be patient, it can take up to 10 days to get to your account"

The second week it was all" my banks " fault because they had released the funds is all they knew.

The third week was all " we are waiting to receive the return of the funds and will contact you when we do". They never once contacted me unless they were responding to one of my emails. I really dont think they would have done anything to contact me unless I had been endlessly emailing them. I still dont believe they are doing very much to fix the situation.

Thus week I was informed they had received the return of my withdraw and they would not be responding my withdraw to that same account I had provided. That I needed a new bank account that was not the credit union account i submitted.

I of course did not have any other accounts and trying to get this resolved i went 2 days ago and opened a new account at a new bank and submitted the documentation to them immediately.

I received an email this morning from them saying same bs about 48 hours to review and they would be in touch. Course the weekend is here now and xmas so.... will this ever get resolved who knows????

[cocopop3011]

Hi fellas! I could go on and on about this experience. Lol. I am still waiting to get paid.

I made 2 withdraws at this casino , one on Nov. 28 for $1500 and the other the following day for $400.

I received an email from them the very next day stating they needed documentation to verify who I am. I provided everything they asked for. They replied again after w days and said I had been verified and I was in review for up to 2 days . Once this waiting period was over I would receive my withdraw within 2-5 business days. I am still waiting. Lol

I have contacted them by email , back and forth so many times I am sure they are absolutely sick of me. Lol

The first week of correspondence was all "please be patient, it can take up to 10 days to get to your account"

The second week it was all" my banks " fault because they had released the funds is all they knew.

The third week was all " we are waiting to receive the return of the funds and will contact you when we do". They never once contacted me unless they were responding to one of my emails. I really dont think they would have done anything to contact me unless I had been endlessly emailing them. I still dont believe they are doing very much to fix the situation.

Thus week I was informed they had received the return of my withdraw and they would not be responding my withdraw to that same account I had provided. That I needed a new bank account that was not the credit union account i submitted.

I of course did not have any other accounts and trying to get this resolved i went 2 days ago and opened a new account at a new bank and submitted the documentation to them immediately.

I received an email this morning from them saying same bs about 48 hours to review and they would be in touch. Course the weekend is here now and xmas so.... will this ever get resolved who knows????

 

Let's just see what they say now the complaint is open as it shouldn't be discussed here until the complaint has been closed.

[Jenivive]

Sent new banking info in Wed. Last week and still nothing. Got a couple emails saying the information is received and they will be in touch. Ughhh

[ValDes]

Hey there Jenivive

 

Have just noticed that your complaint has been successfully resolved. Yey!

 

Hope you'll have a real festive season now.