Dunder Casino: Verification Issues

[Lukasbalagan]

hello, I am a player on "dunder" 2 years, and now they have a problem with the payment of winnings, strange because I pay 1000 euros and I won 480 and they are bothering with the verification of the dock. they write that they are blurred, so I have sent out 5 times more peppy copies and even a dock from the bank in the form of a peensream but I can see the address of the account number. I have been playing for a long time with a huge amount of money, and now the dunder has blocked . I waiting 7 days .....

[cocopop3011]

hello, I am a player on "dunder" 2 years, and now they have a problem with the payment of winnings, strange because I pay 1000 euros and I won 480 and they are bothering with the verification of the dock. they write that they are blurred, so I have sent out 5 times more peppy copies and even a dock from the bank in the form of a peensream but I can see the address of the account number. I have been playing for a long time with a huge amount of money, and now the dunder has blocked . I waiting 7 days .....

 

Hi and welcome to the forum.

 

Just so we understand better, they're refusing your withdrawal because they say the pictures you've sent are blurry? You are welcome to open a complaint here but you need to make sure if you do that you include a lot more information than you have here I'm finding it a little hard to understand what you mean.

[Lukasbalagan]

so exactly, but the best is that these photos are not fuzzy, so I sent several versions several times, plus I proved that money is sent from my account, they write every day from Wednesday of that week that they do what they can, so today is Thursday, I had expenses and I did not think that dunder would pay me cash on time ... so I got a minus on my bank account, which made my claim fall .... It's ridiculous not professional. if such a casino can not be proffessional, do not accept amounts of approx. EUR 2,000 only for 100 hmmm. pathetic ... day on day stupid answer to emil .......... we do whatever we can .... first I asked them to cancel the payment I ordered, they wrote that no problem ... and later I look at the blocked account I asked why, it turned out that the verification was not fully carried out, so I think that they should not accept larger amounts of EUR 1,000, I have repeatedly paid from the same account as always large amounts, just to deposit no problem .... but to withdraw suddenly is ... well back to verification ... I was asked for id, etc etc. requirements met I sent a good quality photo see the name surname of the card id and both sides, the same card from the bank. everything legible every verse 24 h joke? a dozen or so e-mails with a request for help, we always do everything we can ... interesting since they do not have the proper help, they should stop announcing, I'm pissed off, I will add that they exposed me to my relatives, unless everyone wants to be anonymous, and here suddenly I have to explain where from minus .... professionalism.

[ValDes]

Hello there and welcome to AskGamblers. 

 

I'm afraid the details in your posts are to few to be able to assist accordingly. You may either provide more details or simply use AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

 

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