Weird issue - Charms of the Emerald Girl

[gk286]

I decided to play this awful slot against my best judgement as it was part of a Coral promotion. It was play £20 and get a random cash bonus of £2-50 with 5x WR (from memory) 

 

The game plays terrible, I lost the majority of the £20 I wagered and then got the minimum bonus and lost that too. I played on a little as I was curious if the bonus feature could redeem this game. It didn't, in fact it's probably the worst bonus feature I've seen, 15 free spins where instead of the reels rolling in, each symbol appears one by one to give some kind of suspense? well it only paid £10.xx on  30p a spin so not great. 

 

Now at this point I am well and truly done with this game, I press the Close game button while the "Congratulations you won £10.xx on free spins" was displayed. Except in the lobby I notice i'm missing the win from my balance..*sigh* went back into the game but no evidence of the win remained. I had the longest most painful chat with support where they didn't quite grasp what I was telling them what happened.

 

They eventually escalated to technical / referred to vendor (Playtech) on the 18th, not heard anything since but do have a case number.

 

Has anyone ever had similar?