1XBIT - Canceling Live Wagers

[rangerz248]

Hello all. I know 1xbit/1xbet have a ton of negative reviews all over the internet for various reasons. I've used them about a year or so and up until now my experience had been relatively positive. Was up a decent amount last hockey season, and was paid every penny, usually pretty quickly. Fast forward to yesterday:

Had a really good/lucky night yesterday. Today, I log into my account today to see I am 513.18 mBT short. I check my history from yesterday to see 6 of my wins were cancelled, and a baseball wager all the way back from September 28th. Totaled the cancelled wins up and came right out to the missing amount from my account. Contacted them via email and got the following response:

Dear Client,
 
Bets placed on events, the outcome of which was known at the time of placement, should be settled at odds of 1. Your bets had been re-calculated, hence the loss of funds. 


NONE of my wagers were placed after goals were scored. I watch the games on NHL center ice, and anyone who has this/gambles live knows there is a 15-20 second delay. Any time a goal is scored, I see the odds frozen and sure enough 15-20 seconds later, I see the goal. So it is literally IMPOSSIBLE to past post a wager on such a delayed feed.

Two specific wagers stand out from the Islanders game last night which were cancelled. One was placed before REGULATION ENDED, and the other was placed BEFORE OVERTIME STARTED. The Islanders went on to win in overtime and somehow these were part of the group which were cancelled. Check the link below and you’ll see the time my wagers were placed. The 17:46 was placed in REGULATION and the 17:49 was placed BEFORE OVERTIME started. I sent this to 1xbit and got the same generic response about me being provided the information. I’d love someone to explain how it’s humanly possible to place a wager in regulation for a game that ended in overtime, and have it be a past posted wager. This game is just one example, I could go through each and every single bet but that would take years. Is there someone on this forum who could help me? Customer support has been no help, simply providing the same generic response and not even reading my comments regarding the proof these wagers can’t possibly be placed after goals.

[rangerz248]

Not able to post the link to the screenshot but can send it privately to whoever necessary. 

[ValDes]

Hello there.

 

First of all, sorry to hear about your issues with the aforementioned operator. Unfortunately, your complaints against them has just been rejected due to the fact AGCCS is not handling any other types of complaints but online casino related ones. 

 

With that being said, keep in mind they have been in and out of our blacklist for quite some time recently but eventually ended up back to the hall of shame for using the same shady tactics again and again! 

 

Link to their review for more info.