Any bad experience with Casumo?

[casinoreviewer11]

I was wondering has anyone else experienced the same as below with casumo

 

I write this honest review of casumo based on facts and figures and in order to save others losing their hard earned money. I am a member of about 7 online casinos, I play the same game on them all, planet of the apes so this honest review is based on comparisons and instinct. First off casumo is one of the casinos that spends a fortune on TV advertising, they have so many ads on TV and they sponsor some shows and movies on TV. This is not cheap and their not paying for it out of their own pockets, it’s your money paying for these adds. I used to play the game ruby slippers on casumo about a year ago when I first joined it as I played it on other casinos and won but also lost but always got some value for money on other sites. Within a couple of weeks of playing ruby slippers on casumo I began to notice that it didn’t seem to play the same as on other sites. The features were few and far between, you could deposit up to £100 and not see one feature. I also notice after about £500 that it would give me some wins, maybe bring my balance up to around £60 to £90 but then the wins would stop. It was almost I felt instinctively that the computer knew that after lodging 500 I was hardly going to withdraw £90. It’s like they know how much to give you in wins knowing you won’t withdraw it cause you have spent so much. I put it down to bad luck having lost about £1000. I stopped playing casumo last year. About January this year I started playing casumo again, ruby slippers still played the same so I stopped playing and played planet of the apes. I’d had much luck, enjoyment and value for money playing planet of the apes on other casinos. However on casumo it played the same as ruby slippers did, infrequent features, low wins and £20 deposit would be gone in 10 mins. I bet low too. 20p or 40p a spin but casumo version of games just don’t play right. Between January 2018 and June 2018 I have deposited £3,500 in total on casumo and I have withdrawn only 3 amounts of £80 totaling £240, I’m down £3,300. Again I noticed it would bring your winnings to around £100 if your lucky but they know your not going to withdraw £100 when your thousands down. Another point on casumo is that they offer various bonuses and free spins and when your in bonus money funds that have wagering requirements to be met and you can’t withdraw the game seems to play normal, the wins come. Just last week they had a 50% bonus, I lodged £15 got £7.50 bonus I played the £15 down quickly no decent win and as soon as I got into the bonus money the wins came. This is not an isolated incident every time your in bonus funds it’s as if they have a computer programme running that allots you wins. I managed to get my winnings up to £200 in bonus funds however it was all gone just as I was close to meeting their wagering requirements. Any attempt to discuss how poorly the games play with their customer service and it’s like they read from a script no matter what employee you get they give you the standard reply “it’s random”. In order that you understand my comparison I joined FruityCasa casino this week deposited £20 got 150% bonus played planet of the apes and before I even reached bonus funds I got my balance up to £110 £30 of it was bonus so I forgo the bonus and withdrew £80 playing planet of the apes. I joined irishspins.com lodged £10 got %200 bonus and 50 free spins and withdrew £180 before using bonus funds playing planet of the apes. I joined thesunplay.co.uk £10 deposit 100% bonus and 50 free spins and before using bonus funds withdrew £70 all playing planet of the apes and yet with casumo I get nothing, there’s definitely something up with casumo, in this day and age we all know how a computer whiz kid can do things or how computer programmers can develop software that’s not beneficial to the end user. My facts figures and examples speak for them self. I’d advise you all before joining casumo know that this user who is experienced in casinos is advising you that playing on casumo will lead to losses. Total deposit £3500 withdrawals £240 and these could be your losses if you join and play casumo. Thanks for reading.

[pinnit2015]

First 6 months of year on Casumo - 4k ish or something down. Last month or so 4k-5k up: almost as if it's random. Because that's what it is. Somedays you streak, sometimes you bust. Sometimes you lose for months, sometimes you can't stop withdrawing. Bada Bing, Bada boom. 

 

They spend money on advertising? And....? The only thing Casumo do/did wrong with advertising is have quite a few affiliates running roughshod with advertising standards. 

 

Sorry, but statistically your facts and figures are meaningless. The numbers involved wouldn't even register on the numbers required to draw a reasonable conclusion - i can quote mine which are CURRENTLY the opposite, someone else theirs and someone else similar to yours. Your post is littered with 'it seems to be'. Again, pure conjecture. It seems to me that MT Securetrade sites have a magical elf who stops me winning on their sites but i couldn't place too much reliance on it.

 

As for playing on Casumo will lead to losses? - with a 4% house edge, play on any casino will lead to losses over time. 

 

If your're not lucky on a site stop playing there. No need to drag their name into the mud because it's simply not lucky for you atm. 

[ValDes]

Just because one game or another is not paying according to your own expectations doesn't mean the casino is bad or that the game is rigged. It only means your luck playing that game at that casino is bad, simple and clear... If you bother reading more across the forum you'll see we have plenty of players here who shared how different could their current top played slot pay from one casino to another which means you are definitely not the only player facing such bad karma.  

 

And hey, following your TV advertisingMoney source logic, I could only speculate what a bad operator company Coca-Cola must be with their ~2 billion annual marketing budget... 

[pinnit2015]

Just because one game or another is not paying according to your own expectations doesn't mean the casino is bad or that the game is rigged. It only means your luck playing that game at that casino is bad, simple and clear... If you bother reading more across the forum you'll see we have plenty of players here who shared how different could their current top played slot pay from one casino to another which means you are definitely not the only player facing such bad karma.  

 

And hey, following your TV advertising<-->Money source logic, I could only speculate what a bad operator company Coca-Cola must be with their ~2 billion annual marketing budget... 

Create Santa 

[casinoreviewer11]

Well shoot me down for having an opinion, it’s a public forum and I’m entitled to share my experience others can take what they want from it.

 

You say it’s bad karma I’ve experienced, do you know what karma is? The principle of karma is that if you do bad it comes back on you, I’ve nit done anything bad to merit having been ripped off by an unfair casino thank you very much.

 

And this is a casino forum, not a soft drinks forum so your comparison to Coca Cola spending 2 billion on marketing has no merit. If you want to compare Coca Cola to casumo - casumo will do to your bank balance what Coca Cola does to your teeth. Slowly erode until there’s nothing left.

 

I stand by my statement and others have a right to know that playing on casumo could erode your bank balance.

[pinnit2015]

Well shoot me down for having an opinion, it’s a public forum and I’m entitled to share my experience others can take what they want from it.

 

You say it’s bad karma I’ve experienced, do you know what karma is? The principle of karma is that if you do bad it comes back on you, I’ve nit done anything bad to merit having been ripped off by an unfair casino thank you very much.

 

And this is a casino forum, not a soft drinks forum so your comparison to Coca Cola spending 2 billion on marketing has no merit. If you want to compare Coca Cola to casumo - casumo will do to your bank balance what Coca Cola does to your teeth. Slowly erode until there’s nothing left.

 

I stand by my statement and others have a right to know that playing on casumo could erode your bank balance.

  - I did like that 

[ValDes]

Well shoot me down for having an opinion, it’s a public forum and I’m entitled to share my experience others can take what they want from it.

 

...

 

Exactly! And that is why you should be ready hear other players opinion as well.... Something I'm not particularly convinced about to be honest.

[Piper89]

IMHO you either love casumo or hate it and unfortunately I'm the latter and that's not because of losing I don't like the lay out of the site and payments to debit card are far to slow especially if cashing out Thursday/Friday /Saturday.'

[pinnit2015]

IMHO you either love casumo or hate it and unfortunately I'm the latter and that's not because of losing I don't like the lay out of the site and payments to debit card are far to slow especially if cashing out Thursday/Friday /Saturday.'

Usually 23 hrs max? (used to be minutes-hour but slowed down the last year)

[casinoreviewer11]

Well cheers for your input however I’m going with instinct I know when something is not right. Again backing up my theory tonight I lodge 10 euro and get 10 free spins. The 10 euro gone in 5 minutes the 10 spins I win 1.45 wagering requirements are 30 times the 1.45 suddenly features activate I get it up to £26 then just as wagering requirements about to be met it’s 0 balance.

 

I am 100% sure there is something up with this casino that I have lodged a complaint with the Malta gaming authority that license them and the gambling commission in the up.

 

If anyone else has had terrible experience with casumo games playing very poor compared to other casinos feel free to message me and join in my complaint with these authorities and have your account audited like mine.

 

Of all the online casinos I am a member of this is the only casino that I have truly been left in shock at how rigged it feels and plays so much so that I would lodge an official complaint, there has to be others out there being ripped off.

[casinoreviewer11]

And you should read the reviews for this casino on trustpilot, the word rigged , untrustworthy, ripoff, avoid....are used by lots of people and it has a 2 star rating on trustpilot. Also on this site I’m not too convinced the reviews about casumo are written by real customers but rather employees of casumo go read them especially ones posted in past few days, anytime they get a bad review they write a good one about them self and then reply to it

[pinnit2015]

Casino's linked to using pirated software have been found: in that case could you use the word rigged? In all probability, yes. Casumo? Last time i check there have been no such proven allegations. 

 

Sorry mate but for me Trust Pilot holds no weight - looking through some of the reviews for highly rated establishments shows places like Redbet on 2.6: are they rigged as well? The first review i saw for them was 'YOU WILL NEVER BE VERIFIED OR PAID'. Well I was paid and i am verified. 

 

Stan James, one of a former trusted high street brand, show 1! What are the places you rate showing here? 

 

Reason why is Gamblers, me included, are notorious bad losers. So, if we win with our first deposit we will rate them as 10. We go on a losing streak, which is statistically probable, we give them a 1 - it is nothing to do in the main with the service they offer but more an abstract commentary on how lady luck did at the time. 

 

Player fraud is more rife than any casino fraud will ever be (Valdes may or may not confirm from his experience of complaints and how seemingly legit complaints weren't all they seemed...)

 

I'll add a caveat to all this - this is an era of AI, the Internet of Things...we do place a certain degree in trust that casinos are kosher. When you buy a car do you trust that it is 105BHP? Or do you say it's not until proven otherwise? Maybe in the future we'll find out that a legit casino wasn't quite as legit as we thought - that's not outwith the realms of possibility but I'm not convinced highlighting a losing streak, when many many respected casino review websites stake their reputations on them (some even offering your deposits back if they mistreat you), gives rise to the word Rigged.

 

Another point - taking it further...what if Casumo are 100% legit but the software provider are up to no good? Casino's don't cache the data on their systems (to my knowledge) but take directly from the SW provider. So, why isn't it the SW that's rigged and the casino are the unfortunately intermediary? 

 

Unless we have casino/SW provider collusion but with a guaranteed 4% house adv on slots and even higher on table games, why bother. 

 

Your complaints to MGA/UKGC will, if i was a betting man which i am, give rise to nothing I'm afraid. If you have solid evidence then that's a different story. 

 

PS I don't work for Casumo and i gave them a high rating and that's after it took back 500 quid from me last night ;-)

 

Casumo have been guilty of (and many others) misleading advertising and poor management of their affiliates but for rigging games? Not for me. 

[casinoreviewer11]

Well user pinnit before you go stating other casinos are legit therefore casumo is please check your facts, you quote 32red as an example, check the gambling commission website, just this month 32red were hit with a 2 million pound fine by the gambling commission for breaching their rules and regulations so if their not abiding by the rules .....

 

I’ve done my research on casumo, I have video evidence to support my claims, casumo have various game providers, maybe if they only had one provider you could blame the provider but from the evidence I have gathered from other users all their games from all their providers play the same, and your totally missing my point about my complaint, I’m not complaint cause I lost money or a sore loser I’m complaining about fair play and stating their games don’t play fair compared to other casinos. If it was the gaming provider then the same games on other casinos would play the same, I’m a member of 7 casinos, play the same game on them all but the other 6 I’m not complaining about even though I’ve lost on them and won too because even when I have lost the games have played fair and given value for money.

 

You don’t trust trustpilot? It’s one of the only places online we’re a fair and honest review is left up online and not removed as it’s impartial.

 

Again 32 red hit with 2 million fine so their not the best example.

[LeoDubbed]

First of all I must say that my account at casumo is closed by my own request. Casumo is a legit casino, they do not have 'rigged' games and they always pay if your account is verified. Sometimes you win, most of the times you lose, that's a fact because if it was the other way around, we all would be rich within no time. I stopped playing at Casumo because they are so niggard/stingy.

[casinoreviewer11]

My apologies I confused your example of RedBet with 32 red

 

Also the reason most complaints come to nothing with gaming authorities and the gambling commission is because not enough pressure is out on them to do so and they figure all complaints are from sore losers and it’s not until the end user heaps up the pressure will that change. That’s why I’ve followed my complaint up with the Malta police and various politicians, they won’t want their country and licensing practice brought into disrepute by one rogue casino.

 

Casumo and it’s affiliate programme and it’s computer system need investigated and audited. Anyone can set up a website and make it look like their a large professional organization when in reality their just a few people in rented offices portraying their large and professional. Google map casumos official address

[casinoreviewer11]

Well Leo dubbed we let the gambling commission and Malta gaming authority do their investigation and let them decide about rigging. I doubt you have conducted a full investigation or audit of accounts.

 

If you were on a jury would you find a person not guilty before the trial began?

[pinnit2015]

Well user pinnit before you go stating other casinos are legit therefore casumo is please check your facts, you quote 32red as an example, check the gambling commission website, just this month 32red were hit with a 2 million pound fine by the gambling commission for breaching their rules and regulations so if their not abiding by the rules .....

 

I’ve done my research on casumo, I have video evidence to support my claims, casumo have various game providers, maybe if they only had one provider you could blame the provider but from the evidence I have gathered from other users all their games from all their providers play the same, and your totally missing my point about my complaint, I’m not complaint cause I lost money or a sore loser I’m complaining about fair play and stating their games don’t play fair compared to other casinos. If it was the gaming provider then the same games on other casinos would play the same, I’m a member of 7 casinos, play the same game on them all but the other 6 I’m not complaining about even though I’ve lost on them and won too because even when I have lost the games have played fair and given value for money.

 

You don’t trust trustpilot? It’s one of the only places online we’re a fair and honest review is left up online and not removed as it’s impartial.

 

Again 32 red hit with 2 million fine so their not the best example.

Re 32 Red - one of the most reputable sites about. Your 'claims' of being legit are based upon the casino rigging games. The 32 Red case was about weaknesses in their responsible gambling policies - absolutely nothing to do with ur claims of rigged games. I see you corrected it, but even so - totally irrelevant. 

 

Don't put words in my mouth - I didn't say you couldn't trust TP - the point is if you read half the reviews they're about people saying the casinos rubbish cos they didn't win. Hardly solid evidence to state the reviews of a a lot of sore losers Funny how you pick TP's review of the casino to fit your own narrative but conveniently avoid other, casino specific sites, who stake their reputation on it. Anyone can do that. 

 

I'll await eagerly the story in the papers about how Casumo were exposed by a forum member here on AG if you have solid evidence.

 

Somehow I think I'll be waiting a while. 

[casinoreviewer11]

My point is if it has been proven 32red violate the terms their supposed to operate under who’s to say other casinos don’t violate other terms.

 

Yes the reviews do come from people who don’t win, a lot of reviews from people who say they didn’t win, and that’s why I have lodged a complaint to find out why a lot of people say the same thing about casumo, investigate and see if their is a pattern. Not only do these people say they don’t win but the general pattern of complaint is that their money goes quicker on this casino casumo then other casinos, there is a lack of wins, lack of features and hundreds can be spent with no fair play.

 

Again I will say if the same game I play planet of the apes plays decent on other casinos I’m a member of and by play decent I mean value for money not necessarily withdrawals then you can rule out the game provider.

 

I lodged a complaint before about a bingo and slot website on the same lines that is was rigged and a day after the casino in question received my complaint they shut down their site. It involved an allegation that their once a month , £10,000 bingo jackpot game was rigged. They would charge £1 a bingo card, I bought 50 bingo cards £50 albeit used bonus funds. When the jackpot game for £10000 played their bingo site crashed so nobody could see the game play and nobody knew who won. Most sites when they give a 10k jackpot put up details of who won it or a picture of the person getting the Cheque, this site didn’t. I was suspicious so I asked them for a refund of my bingo tickets as I didn’t get to play the game and they refused. The next month I bought £10 in tickets again bonus funds and low and behold just as the game was about to begin their site froze. I launched a complaint with the relevant authorities as I believed they were taking customers money for a bingo game with 10k jackpot but nobody was actually winning the 10k so they were pocketing the money. They closed the site themself when they read the complaint so there are casinos that do rip off.

 

You seem very defensive of casinos and choose to believe their all honest.

[casinoreviewer11]

And I didn’t put words in your mouth your e act words were “Sorry mate but for me Trust Pilot holds no weight - ”

 

Inferring you don’t trust them you put the words together not me so don’t hold me responsible for what you say.

[casinoreviewer11]

And you should know I’m just a complainer cause I’ve lost money with casumo, I’m trusting my instincts and you have no right to go around trying to get me to distrust myself.

 

I have 16 hours of video evidence of my game play on casumo over a period of 3 months.

 

I have further evidence of 26 hours of me playing the same game by the same provider on 7 other casinos.

 

The casumo video footage cost me 2000 pound in deposits to fund,

 

However 26 hours of footage collected from 6 other casinos , 10 hours more play only cost me £130 in deposits as they offer better value for money and fair play.

 

I have been preparing my complaint for 3 months gathering evidence, getting other people’s personal experience and everyone who provided me without experience says the same thing that they felt this site in particular was rigged.

 

I have consulted a solicitor and barrister and spoken with a tv expose documentary type show whom themselves joined casumo 6 weeks ago to gather their own data.

 

It’s been 3 months in planning, you read my complaint and trashed it within 72 hours.

 

If the Russians and Chinese can interfere with elections and hack into things online, don’t you think some expert computer whiz kids have developed a programme that assists casinos allocate how and where big wins happen? I’m not saying casumo has but in general any casino could easily hire a corrupt computer hacker tell them what they need and for a fee it could be provided.

[pinnit2015]

You can't infer rigging games is a step on from needing to tighten up Responsible Gambling procedures. It's a very complicated area that not many casinos come out well from. And if it was so bad they'd have had their licence revoked. We can thrown Every Matrix/Leo Vegas and the rest under the bus then for rigging. 

 

Again, the casino you win on, what's their rating on TP?

 

'Don't trust' - infers made up reviews. My hold no weight was mentioned in the same breath as to why I think it doesn't when you read the comments. I think it's self explanatory. We can all pick something that fits our narrative is my point

 

Me defensive of casinos and choosing to believe? Well, you're obviously not familiar of my posts regarding my views on PROVEN rogue joints (Gale Martins/GameTech casinos).

 

Your are mistaking me being defensive of casinos with, when reading a faceless and baseless accusation, asking where's the evidence. But hey it's the internet - we can sling mud all we like these days with having nothing to back it. 

 

You say proof but what proof? Have you bypassed their IDS security system and reviewed their software code? Got a report from a Whistleblower? Or is it based on how the games play - because that's not proof. Why are you losing on that site and I am winning (last few months anyhow)? - are they targeting certain IP addresses like some sort of collusion raffle?

 

You come on here, throw mud and have literally nothing to back it up. If you did, I'd be joining you on the picket line outside their home in Malta. But you don't. And it really is as simple as that. 

 

We could go round this is circles so probably best to draw a line under it whilst I go and place some footy bets 

 

I'll keep a hat and will gladly eat it if there is anything proven. 

 

Best of luck. 

[casinoreviewer11]

Look it goes deeper than you could imagine. Google casumo affiliate programme.

 

Not only do casumo have huge marketing costs to meet by tv which cuts into their profit but they also offer commission to all their affiliates. My accusation goes deeper then fair play.

 

NetEnt the game provider of planet of the apes have reviewed the video footage I sent them via a solicitor and their response was in the video footage in question the game has not played as it originally was designed to and they refuted any allegations that they had tampered with the software.

[casinoreviewer11]

And if you notice on this website anytime a review is posted bad mouthing casumo they quickly reply and suddenly 2 or 3 good reviews are posted about them so as to push the bad complaint down the line and onto the second page of reviews before anyone can read it. They also when replying use long drawn out responses to fill the page and thus push new reviews that read bad down the line so new users reading reviews don’t read them.

 

Whilst all these websites that are for gamblers such as askgamblers and others that allow you review casinos you must also remember that all these sites get commission when you click from their site to a casino. That’s why you will find trustpilot is better as they are not part of affiliate programmes and thus all reviews are published and left published

[casinoreviewer11]

https://www.askgamblers.com/casino/casumo-casino-review-r4456

[casinoreviewer11]

https://uk.trustpilot.com/review/www.casumo.com

 

When you compare the views on both sites you can see on askgamblrs casumo scores over 9 on trustpilot 2 outta 5 rated poor