Wicked jackpots excluded from 888

[Mozza]

Hi, I self excluded from 888 some weeks ago, but this week signed up to wicked and deposited £1000+. Checking my online banking for something I noticed the deposits were listed as "Cassava" the same as 888. I have emailed them asking how this can be possible after I had self excluded but had no direct reply, however I have since had a suspension email of my wicked account. I have submitted a complaint on here but haven't had any notification so not sure if it's been posted or not.

 

Anyone advise where I stand regarding getting my deposits back?

[ValDes]

Hello there and welcome to AskGamblers. 

 

I'm afraid your complaint has been rejected soon after it has been submitted. Please check your inbox, it should be an email sent from our complaints system there containing all the relevant information and further instructions. 

 

Let us know in case you need further assistance.