The Pause in Online Blackjack

[Hazard1]

Maybe this has been posted before and if so apologies but I have seen something when I play online Blackjack that I do not like and I think thet it should be dealt with by somebody.

 

When paying NETENT online BJ (not the live game) I began to notice a pause when you bust. 

 

For example, say I have 12 and need to hit, if the next card is value 10 then there is a small pause and then the busting card is dealt. Now, I have noticed that busting directly from 12 to 22 is something that happens 72.4% of the time (checked over 8000 hands), but that is another issue.

 

Also, the pause occurs when you hit 21 from 12, so there are two situations where the pause occurs. I have checked this with friends and family and they all agree 100% that there is a pause.

 

Why is this the case? I raised it with the casino but they just came back and said it must be your browser, which is nonsense; I asked then to take it up with the provider (NETENT) but then they just disappeared on me.

 

Before anyone accuses me of being a bad loser, I am not, my RTP over 32,000 hands is close to expectation, but this pause is not a good thing. It doesn't matter how much the casino quotes 'independent audits etc etc' the fact is that this game has patterns and I find that unacceptable in what is supposed to be a highly professional game provider.

 

I know that others have seen this, so what s your opinion? Unacceptable or so-what? 

 

Mark H

[LeoDubbed]

A slight delay in games is normal in my opinion but it doesn't affect the outcome of the bet. A small bug but harmless. I had the same experience with NetEnt's Jack and the beanstalk. I knew when the bonus feature will be triggered, when I hear the third 'ding' before the third scatter appears. Same with GreenTube games, lag means wins and no lag means no win. This bug kills the excitement of the games but there's nothing you can do about it. Gaming providers need to check their games more regularly.

[Hazard1]

i think it is scandalous that they have this 'bug'. I have stopped playing NETENT online BJ because of this and also because I could not get the casino to admit it was happening even though it was so clear. We live in a high tech world were such a thing should not be happening.

By studying this phenomenon I logged 8000 hands and found some scary findings; I altered my behaviour based on this study and went from an RTP of 83.4% (yes you are reading that right - with correct strategy too) to 99.6%. Here is the basic equation for things:

 

Game is not random, it is pseudo-random. Players spot this and complain, Casinos say 'eCogra' and that is the end of it. A game checked by people funded by the game provider I think? tut tut