FortuneJack Roulette 19.1BTC win! - Withdrawal Issue

[karwas]

Hi guys

 

so i made a few deposits over the last few days and won and lost. Now i have 19.1 btc of which i won from 1.4 btc, so wagering requirements have been met. I submitted a 3 btc withdrawal and then the remaining 16.1 BTC. After many hours (15hrs) 3 BTC was a success but the 16.1 btc has been 'CANCELLED" and the balance is still showing 0. 

 

 

I feel these casino's are full of it! Why is there issues like this on big wins! 

 

They are fine to take my 9 btc over the last few days but when I win there is this problem. Live support says they don't know why it was cancelled and they will contact me soon. 

 

Any thoughts on FortuneJack and whether they are scammers

[cocopop3011]

Hi and welcome to the forum karwas

 

What exactly was they reason they gave for cancelling the withdrawal?

[karwas]

The chat said we don't know why it has been cancelled and they are contacting the relevant department and will report back shortly. I hope they are true to their word

[karwas]

I can now see the balance of the remaining 16.1 BTC. chat support had said there was a technical issue. I have now 4 withdrawals that add up to 16.1 BTC pending. I will report what happens. 

[ValDes]

Hello there and welcome to AskGamblers. 

 

Please keep in mind that your complaint against the aforementioned brand has just been rejected with the relevant reason which you may find duly stated within the notification email sent by the AGCCS system. 

 

Strongly encourage you to refrain from further forum posts, submit a new complaint if the issue hasn't been resolved in the meantime, but make sure this time to support your accusations with as many facts and proofs. 

 

Let us know in case you need further assistance. 

[karwas]

The issue has been resolved by Fortune Jack. They have a technical issue not sure why but everytime a big amount is withdrawn it isnt processed. If you send them as small withdrawals of about 1-3btc, there is no issue. 

 

Thanks all and thanks FJ for the quick resolution

[cocopop3011]

The issue has been resolved by Fortune Jack. They have a technical issue not sure why but everytime a big amount is withdrawn it isnt processed. If you send them as small withdrawals of about 1-3btc, there is no issue. 

 

Thanks all and thanks FJ for the quick resolution

 

Really awesome news thanks for keeping us posted and enjoy your winnings!