Pokerstars blocking my account

[Lucystar1]

I have been playing on pokerstars for ten years. Today they finalized blocking my account until two other accounts used by family members 800 kms away that has never signed in on my IP address nor have I signed in on their IP address, have been settled. From what they tell me they have a negative balance. So my account which has a plus balance have been provoked all playing privileges . I have emails of them straight up telling me until these accounts are in good standing I can not use my account!

[Afi4wins]

I have been playing on pokerstars for ten years. Today they finalized blocking my account until two other accounts used by family members 800 kms away that has never signed in on my IP address nor have I signed in on their IP address, have been settled. From what they tell me they have a negative balance. So my account which has a plus balance have been provoked all playing privileges . I have emails of them straight up telling me until these accounts are in good standing I can not use my account!

 

Hi Lucystar , welcome to Askgamblers forum.

 

Firstly, how can those other 2 accounts have a negative balance? Casinos do not give upfront credits, so the only way for the accounts to go negative is by accruing maintenance fees for dormancy, which again seems unlikely, because accounts that have zero balance do not incur any maintenance fees. Perhaps you can enlighten us on this? 

 

Secondly, how did the casino know that the other 2 accounts are from your family? Were they opened using your same IP address, before they moved 800 kms away? 

 

If nothing else works for you, perhaps you should consider closing your Pokerstars account and starting anew somewhere else? It's not like the end of the world, and there's lots of better casinos out there for you to try them out! 

[Afi4wins]

Here's my example...

 

I have been playing at Omni Casino (Playtech) for about 13 or more years! In 2014, they started blocking off my bonus privileges simply because I was winning too much and too regularly using their deposit bonuses! After 3 blockages and reinstatements of my bonus privileges, I continued to make some more small wins with their bonuses...then they finally blocked off my privileges permanently! No more bonuses for me, ever!

 

When I still managed to make some small wins on and off, the casino suddenly and unexpectedly became inaccessible to me!   

 

The same thing happened at their sister casino, Fly Casino, too, and both casinos became completely inaccessible to me.

 

Last year, or was it early this year, I finally managed to get access into the casino again, using a VPN, but my request to reactivate both my accounts did not materialise - in fact, they didn't even bothered to reply! So I know for sure that I'm never ever welcomed at Omni or Fly Casinos ever again!

 

Well, that wasn't the end of the world for me. I am still playing at other Playtech casinos, which aren't as good as the two casinos, but something is still better than none! 

 

My point is, you leaving Pokerstars and playing somewhere else would be like what I have done with Omni and Fly Casinos. 

[cocopop3011]

The only way I could think of them having a negative balance is if their account has been dormant and a charge has been applied to the balance!

 

But your right Afi - how would they even know they were family, doesn't make much sense, the only way this cold happen surely is if the same IP was used and even then there's no saying this is a family member. All seems a bit strange. And anyway's it's not your responsibility to make sure you family keep their account in good standing, there's no way you can be penalized for this!

 

If the details you've give in your first post are accurate then I'd say you have pretty good grounds to submit a complaint. Although I'm not sure if there's more to this story that we don't know?

[Actualplayer]

Is it because of credit card chargebacks?

 

This story does not make fully sense.

 

Contact AG complaint section for help.

[egor7]

I saw this post when searching for "888 banned" topics. Same thing happened to me. Fighting with them they claim I have 'artificial intelligence' on my PC. I don't know what the heck they are talking about but then I remembered years ago I downloaded a "trial version" software of a poker bot program and it's like sitting on my hard drive never used. So they are sniffing my entire PC now and banning me if I have like stuff they don't like on there? What if I have a saved picture of Justin Bieber? maybe they will ban me for that, too? Sheesh....

[Afi4wins]

I saw this post when searching for "888 banned" topics. Same thing happened to me. Fighting with them they claim I have 'artificial intelligence' on my PC. I don't know what the heck they are talking about but then I remembered years ago I downloaded a "trial version" software of a poker bot program and it's like sitting on my hard drive never used. So they are sniffing my entire PC now and banning me if I have like stuff they don't like on there? What if I have a saved picture of Justin Bieber? maybe they will ban me for that, too? Sheesh....

 

Banned for a saved picture of Justin Bieber???  In his birthday suit I presumed! Hahaha. 

Anyway...I thought 'Egor' is a man's name...hehehe.

 

Of all the ridiculous reasons a casino can give so as not to pay you...having artificial intelligence in your pc indeed. The truth is, artificial intelligence is already present in almost every modern sophisticated thing we use nowadays...including laptops and smartphones! And their casino software is not without them either! 

[manson]

Did they use the word "Family" when they informed you? Have you played in the same tournament? they might have identified you as playing together strategically and your actions probably affected the ranking/pot money. One of the possible reason why they thought you are related and them having a negative balance? You might want to give more details or just like what they said,    file a complaint.

[pinnit2015]

Banned for a saved picture of Justin Bieber???  In his birthday suit I presumed! Hahaha. 

Anyway...I thought 'Egor' is a man's name...hehehe.

 

Of all the ridiculous reasons a casino can give so as not to pay you...having artificial intelligence in your pc indeed. The truth is, artificial intelligence is already present in almost every modern sophisticated thing we use nowadays...including laptops and smartphones! And their casino software is not without them either! 

Something on your mind Afi?

[Afi4wins]

Something on your mind Afi?

 

Depends on which statement you are referring to mate...the Bieber or the artificial intelligence?