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Posted

I won 4 days ago 3800 euro and all the time when I ask is everything ok with the withdrawal they need more and more document I already send everything and it stills pending what can I do?

Posted

I won 4 days ago 3800 euro and all the time when I ask is everything ok with the withdrawal they need more and more document I already send everything and it stills pending what can I do?

 

Hi Vicho94 and welcome to the forum.

 

Have you spoken to live chat to see if your documents have been verified yet? And also did you play with a bonus? Your first withdrawal will always take longer and since its a big they will undertake some checks on your gameplay before processing your withdrawal. However, there is still an acceptable timeframe for this.

 

First find out if your documents have been approved yet.

Posted

Yes Vicho...and in the meantime...maybe you can do the karamba or the samba dance...just to pass the time away...

when that approval finally comes through...then you can do the break dance, the disco dance, or whatever dance you like.  ^_^

 

Just to keep you in a light-hearted mood for now...  ;)

Posted

They're part of Aspire Global so should be fine.

 

However, when they took over Next Casino and Casino Luck they have made a real hash on it - gone from <24hr cash outs to 48 hr pending periods. grrrrr :angry:  :angry:

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