Rules for Reporting Potential Fraud: Help Needed

[gamblerslots5811]

Hi,

 

I am new to Ask Gamblers so I am not sure of all the rules.  I have come here from time to time to look at complaints about delayed payments, and most recently fraud.  So here is my story (I will not mention casino names or details until I am sure what the rules are).  I have been on a online casino for the past 8-9 months..  I really enjoy playing and have had great success/winnings.  After about a month on the site, I started to notice multiple charges to my bank account from out of state and country that I did not charge.  I have had to replace my debit card 6 times (7th time this afternoon) and file dozens of fraud claims.  One of my claims was for $7,080 dollars when someone charged cell phone upgrades to my bank account.  Initially, I thought maybe it was because I purchase many products online, and that was how I was getting my info stolen....  Recently I became concerned that the Online Casino was the source of the fraud, so when I got my replacement card I waited a couple of days and didn't use it for any purchases....a couple nights ago I went ahead and made a deposit to the online casino (which was declined by my bank because they said it was a high risk site)..This attempt was made late in the evening....I woke up in the morning checked my bank account and noticed 8 fraud attempts, ranging from a baby store online order, to multiple online orders in China.

 

My question is this:  Can I post a complaint without having to post my bank information?  I don't want anything from the online casino, but want to warn other people of what is happening on this specific site.  The bank if suppose to be sending me information on there investigation, and I would be glad to post (minus my personal information).  

 

Any feedback would be greatly appreciated.

 

CB 

[cocopop3011]

Hi,

 

I am new to Ask Gamblers so I am not sure of all the rules.  I have come here from time to time to look at complaints about delayed payments, and most recently fraud.  So here is my story (I will not mention casino names or details until I am sure what the rules are).  I have been on a online casino for the past 8-9 months..  I really enjoy playing and have had great success/winnings.  After about a month on the site, I started to notice multiple charges to my bank account from out of state and country that I did not charge.  I have had to replace my debit card 6 times (7th time this afternoon) and file dozens of fraud claims.  One of my claims was for $7,080 dollars when someone charged cell phone upgrades to my bank account.  Initially, I thought maybe it was because I purchase many products online, and that was how I was getting my info stolen....  Recently I became concerned that the Online Casino was the source of the fraud, so when I got my replacement card I waited a couple of days and didn't use it for any purchases....a couple nights ago I went ahead and made a deposit to the online casino (which was declined by my bank because they said it was a high risk site)..This attempt was made late in the evening....I woke up in the morning checked my bank account and noticed 8 fraud attempts, ranging from a baby store online order, to multiple online orders in China.

 

My question is this:  Can I post a complaint without having to post my bank information?  I don't want anything from the online casino, but want to warn other people of what is happening on this specific site.  The bank if suppose to be sending me information on there investigation, and I would be glad to post (minus my personal information).  

 

Any feedback would be greatly appreciated.

 

CB 

 

Hi and welcome to the forum

 

Our other admin Valdes deals with complaints so he's he one that can really help you here. But well done for not mentioning the casino since we don't allow such claims without rock solid evidence so I'd say you stuck to the rules pretty well, unlike a lot of players who have been in similar situations. 

 

I won't comment on the complaint side of this since if I'm honest I'm not sure where you stand on this however can I ask have the bank confirmed that the source of the fraud is the casino or is this just a suspicion at the moment?

[ValDes]

Hello there and welcome to AskGamblers. 

 

Before going further into details and discussions whether you got a point or not, please make sure to read more about our complaints process and decide whether you would use it at all. 

 

So, all about the AskGamblers Casino Complaints Process a.k.a. AGCCS you may find here: 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance.