[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[losingmoney]

I have a similar query with Cassava, they have refunded me back to spends after I self excluded an account in 2015,  but they say that the regulations only came into effect from November 2014 therefore they cannot take into account that I had another account that I self excluded before that date. Is this correct?

[taiosdad]

There is nothing so unusual or strange with this email actually..

 

UKGC announced a few weeks ago that 888Casino /biggest Cassava Enterprises brand by the way/ and more specifically, their Self Exclusion policy is under review. Apparently, the casino management is taking all the necessary steps to keep their licence active and decided to pay all players who were somehow affected by the aforementioned SE policy.