Casino was not able to set deposit limit I have ask them to do

[kukomar]

After i deposited and lost over 3000Eur in one casino,i have decided to set my limits to 50Eur per week. I was not able to do this manualy ,i have wrote them an email. They said that they are not able to do this in this moment. After that i have deposited and lost much more than 50eur that i have requested to be my deposit limit.

My question is , can i ask them for a refund of this funds, the funds i have deposited after I requested for a deposit limit?

[ValDes]

Hello there and welcome to AskGamblers. 

 

I'm afraid it's impossible providing a well grounded and adequate advice on the matter without knowing all the relevant terms referring to Responsible Gaming policies adopted and set in place by the discussed casino operator. 

[kukomar]

They told my that they cant limit my deposits at this moment , that it will be in the fuction very soon. I dont know what eganing licence they have ,and under the responsible gaming i can find this

 

RESPONSIBLE GAMBLING

 

The Online Casino is attentive to the undertaken obligations and considers responsible gambling to be one of the key policies in customer service. We consider our important responsibilities in front of you, our customers, to make sure that you are enjoying the games on our site, you are fully aware of the possible social and financial harms associated with the gambling problem.

 

MAINTAINING CONTROL

 

Gambling should be seen as an exciting pastime, and not as a means for generating income. While most people can relate to gambling as to a kind of rest and spend on the game associated with the risk of loss, only the funds what they can afford to spend; for some people it can be more complicated. To maintain control over your hobby of gambling, we remind you that you always have to consider the following points:

 

Gambling should be moderate and be a form of entertainment; it cannot be a way of earning money.

 

You should not try to win back the here and now, forgetting about the risk of possible losses – you will have the opportunity to play another time, without the risk of losing money that you cannot afford to spend.

 

Play only when you are not experiencing financial difficulties from a possible loss.

 

Keep track of time and the amount of money you spend.

 

If you need a break from gambling, make a written request to our support team and we will exclude you for the necessary time.

 

If you need to talk to someone about any problems that may arise in the course of gambling, please contact one of the organizations listed below.

 

DO YOU HAVE ANY PROBLEMS?

 

If you are concerned about the possible negative impact of gambling on your life or the lives of family, the following questions can help you find it out.

 

Do you get distracted by gambling from work or visiting study?

 

Do you gamble just to pass the time or to avoid boredom?

 

Do you gamble alone for long periods of time?

 

Has anybody ever criticized you for passion to gambling?

 

Have you lost interest in family, friends or hobbies due to gambling?

 

Have you ever lied to cover up the amount of money or the amount of time spent on gambling?

 

Have you ever lied, stolen or borrowed for the purpose of placing bets?

 

Do you spend the "gambling money" unwillingly on anything else?

 

Do you gamble until you lose all your money?

 

Have you ever had the desire to try to win back the lost money immediately after a loss?

 

Have you ever had the feeling of helplessness and despair, when you run out of money when gambling?

 

Can any arguments, frustrations or disappointments make you want to gamble?

 

Does gambling lead you to depression and thoughts of suicide?

 

The more questions that you answered "yes", the greater the likelihood that you have difficulties with gambling. To speak with someone who can give you advice and support, please contact one of the organizations listed below.

 

SELF-EXCLUSION

 

If you need a break from gambling, you can exclude yourself, please contact our support team. Self-exclusion means that your account will be available to you for at least 3 months, and the access to it will not be reactivated under any circumstances during this period. You can also request a short-term self-exclusion for a period of 7 days.

 

If you are considering self-exclusion, please remember to contact all the gambling establishments, in which you have accounts and ask them to block them too. In addition, we recommend you to pay attention to the installation of software that will allow you to block access to gambling sites on the Internet. Details are presented at the bottom of this page.

[kukomar]

I can see now that Casino obtain license through the jurisdiction of Curacao.