Credit card fraud

[Zaniiaim]

Hi- I will try to make this short. I did some online gambling back in January with under ten deposits. Got busy with life and never returned. This was at the club world group. Well fast forward to April and we find out I was the victim of ID theft, perhaps by a family member who was staying with us at the time. They accessed my account and proceeded to charge thousands all in small amounts so it was never flagged by my cc company. I always autopaid my bill and the small amounts I just didn't notice. Had much going on in my life and it's my fault I let things slip. My email was breached which I discovered from countless emails I had never seen or sent to loads of casinos. My ID was stolen and also our bank account was breached which alerted me to everything. The bank has investigated and paid me back. My credit card is investigating it but has paid back some. A fraud charge was made on my card AS I was speaking to the cc company about shutting it off! It's all been a real mess.

 

So in April before I knew wth was going on I went to LVUsa, part of club world, and played for a few days. Well guess who hits four aces with a two. So thats 2k. When I ask for withdrawal they tell me they have paperwork, apparently ID thief tried to get a courier check. This started to trigger the investigation into what was happening with my ID. (Sons also stolen) . So I try and set up a bank withdrawal for the 2k, subsequently find out what's going on with the fraudster, and initiated investigation. Bank charges back casino and casino tells me I can't get my winnings. I explained everything to them. Told them I had filed a police report, this was a legit fraud and that it was not me who had been gambling for months. But they won't respond except to tell me they won't send me my money. I've been 100% cooperative but nothing.

 

Do I have any chance of clearing my name in all of this? I don't think I want to moving forward but if I do where can I even gamble now? Is my name out there at every casino? I don't know how this works and am just frustrated with myself for not catching on. Is there anyway to recoup my winnings? Thank you for any advice.

[Afi4wins]

Oh my god! That's a real mess you've got there mate! 

 

Those fraudster/s certainly know what they are doing, by keeping a low profile as they slowly drain away your money. God knows to what extent they may have caused damage to your name and ID. The strange thing is...all these have been going on at a 'slow' pace without you even realising it? Sounds like an 'insider' job to me! Perhaps someone you know, or someone who knows your 'behaviour' well. Just my thoughts though. 

 

As for your problems and what to do from hereon...oh geees...I'm afraid I cannot be of any assistance mate. In such circumstances, it may be best to get a lawyer's advice! It's just too complicated for simple minds! 

[cocopop3011]

Hi- I will try to make this short. I did some online gambling back in January with under ten deposits. Got busy with life and never returned. This was at the club world group. Well fast forward to April and we find out I was the victim of ID theft, perhaps by a family member who was staying with us at the time. They accessed my account and proceeded to charge thousands all in small amounts so it was never flagged by my cc company. I always autopaid my bill and the small amounts I just didn't notice. Had much going on in my life and it's my fault I let things slip. My email was breached which I discovered from countless emails I had never seen or sent to loads of casinos. My ID was stolen and also our bank account was breached which alerted me to everything. The bank has investigated and paid me back. My credit card is investigating it but has paid back some. A fraud charge was made on my card AS I was speaking to the cc company about shutting it off! It's all been a real mess.

 

So in April before I knew wth was going on I went to LVUsa, part of club world, and played for a few days. Well guess who hits four aces with a two. So thats 2k. When I ask for withdrawal they tell me they have paperwork, apparently ID thief tried to get a courier check. This started to trigger the investigation into what was happening with my ID. (Sons also stolen) . So I try and set up a bank withdrawal for the 2k, subsequently find out what's going on with the fraudster, and initiated investigation. Bank charges back casino and casino tells me I can't get my winnings. I explained everything to them. Told them I had filed a police report, this was a legit fraud and that it was not me who had been gambling for months. But they won't respond except to tell me they won't send me my money. I've been 100% cooperative but nothing.

 

Do I have any chance of clearing my name in all of this? I don't think I want to moving forward but if I do where can I even gamble now? Is my name out there at every casino? I don't know how this works and am just frustrated with myself for not catching on. Is there anyway to recoup my winnings? Thank you for any advice.

 

Wow, both myself Afi have fallen into the hands of money fraudsters ourselves, but mine was nothing on your scale. That's so awful that someone would do that to you.

 

Can you not send them a copy of the police report? Have you asked if they can accept this as proof and process the withdrawal? 

 

I'm with Afi on this one I'm afraid, can't really offer much in the way of advice. So the person who stole your identity had been making deposits? Can the casino at least accept the police report and refund your deposits?

[Zaniiaim]

I'm going to ask about showing them police reports. My other concern is how to even prove all of this. It's such a mess. I let my sister come live with us after Christmas as she was battling a pill and alcohol addiction. She just passed away from an accidental OD. I believe it was her as she knew about the gambling site. I never thought to protect everything from a family member. It is either this or a breach through the gambling site. Will the casino even talk to my bank so they can explain things? God- would the bank believe a casino claiming I was me?! I never even thought of that. It's such a mess and so many other things that happened including whomever it was opening cards in my name, my husbands and my sons. We are lucky to make good money so the small amounts over time just didn't catch my eye. I just wanted to do some small gambling for fun and look where it's got me. I never would have charged back the 9k had I known to what extent my ID had been compromised. Has anyone ever had to deal with their credit card company to get money back from a casino?

 

Thanks

[ValDes]

Hi- I will try to make this short. I did some online gambling back in January with under ten deposits. Got busy with life and never returned. This was at the club world group. Well fast forward to April and we find out I was the victim of ID theft, perhaps by a family member who was staying with us at the time. They accessed my account and proceeded to charge thousands all in small amounts so it was never flagged by my cc company. I always autopaid my bill and the small amounts I just didn't notice. Had much going on in my life and it's my fault I let things slip. My email was breached which I discovered from countless emails I had never seen or sent to loads of casinos. My ID was stolen and also our bank account was breached which alerted me to everything. The bank has investigated and paid me back. My credit card is investigating it but has paid back some. A fraud charge was made on my card AS I was speaking to the cc company about shutting it off! It's all been a real mess.

 

So in April before I knew wth was going on I went to LVUsa, part of club world, and played for a few days. Well guess who hits four aces with a two. So thats 2k. When I ask for withdrawal they tell me they have paperwork, apparently ID thief tried to get a courier check. This started to trigger the investigation into what was happening with my ID. (Sons also stolen) . So I try and set up a bank withdrawal for the 2k, subsequently find out what's going on with the fraudster, and initiated investigation. Bank charges back casino and casino tells me I can't get my winnings. I explained everything to them. Told them I had filed a police report, this was a legit fraud and that it was not me who had been gambling for months. But they won't respond except to tell me they won't send me my money. I've been 100% cooperative but nothing.

 

Do I have any chance of clearing my name in all of this? I don't think I want to moving forward but if I do where can I even gamble now? Is my name out there at every casino? I don't know how this works and am just frustrated with myself for not catching on. Is there anyway to recoup my winnings? Thank you for any advice.

 

Hello there and welcome to AskGamblers. 

 

Based on my experience dealing with dozens of similar AGCCS cases over the years, I believe you are chasing a dead cause here. Most casinos are extremely sensitive when it comes to players with any chargeback history, but the US friendly casino brands are a step beyond and even the slightest suspicion they might have against you will be thoroughly investigated within all possible sources. In short, you should either provide them with valid evidence you have ever filed official police report/file OR you could kiss your money goodbye considering the fact these casinos are having a special rule within their terms regarding chargebacks. 

[MarcoFernandez91]

That's horrible