[Resolved] Anyone played on VIP SPEL?

[spinspinspin]

Was stupid enough to try this site. Even manage to take the deposit bonus and found out that you can only play slots from the 80`s with it. Great. 

 

But support do not exists on this site and there are no place to check the wagering on the bonus. It should be completed a long time ago but its all still bonus money only to be used on these crappy slots. 

 

Anyone played there and know whats going on with the wagering? 

[cocopop3011]

Was stupid enough to try this site. Even manage to take the deposit bonus and found out that you can only play slots from the 80`s with it. Great. 

 

But support do not exists on this site and there are no place to check the wagering on the bonus. It should be completed a long time ago but its all still bonus money only to be used on these crappy slots. 

 

Anyone played there and know whats going on with the wagering? 

 

Which bonus did you take because I've just checked their terms and wagering seems as normal with just a few of the slots only counting at 70%

[spinspinspin]

200% deposit bonus. As i understood the terms you could play Netent cames, but it was only OS slots from *****. But live chat has never been online and they dont answer email. The wagering should be 1000 * 27 right? 

[cocopop3011]

200% deposit bonus. As i understood the terms you could play Netent cames, but it was only OS slots from *****. But live chat has never been online and they dont answer email. The wagering should be 1000 * 27 right? 

 

Hmmm...I can see on AG where it says only GamesOS however I can't see this on the site it only says some NetEnt slots lower wagering to 70x contribution. However the UK is restricted so I'm limited to what I can see. It says wagering 29x. 

 

If I was you I'd stop playing until you can get hold of customer support to see exactly which games contribute.

[spinspinspin]

Yeah, let`s see if they are going to work tomorrow. But I have wagered atleast 30 000 NOK on one slot alone and when you only can play these OS games I assume they count 100% against wagering. I logged off so lets wait and see.

[spinspinspin]

 

Still no support. But after quite some time I think I found out something. The contribution against wagering:

 

There are about 70 of these useless OS slots thats counts. But most of them only 50 or 70%. And some 100%. 

 

But there are some OS slots that could make it possible to complete the wagering, but then this comes in:

 

"Note that if you are playing the non-eligible games your required rollover amount is increased

accordingly your winning in the game: (positive winning) * 29.

 

All accumulated free spins and pots (e.g. FreakyPot, EggPot) will be void on conversion when 

bonus conditions are met."

 

Not only can you just play these slots thats no fun, just tilting as ****, but they also add a rule so 

the few slots from the same provider that could make you complete wagering only makes you have to wager more.

 

If I would have know this is what you can play with the bonus and the absurd rules I never would have taken it. 

But why do it say this in the terms: 

 

Deposit bonus money can only be used in Slots under the 'Casino' tab of the website. To avoid confusion these games have a NETENT logo on the loading screen. If player uses deposited funds in non allowed games while having an active bonus, VIPSpel reserves the right to cancel the bonus and any winnings attached;

 

Following slot games will only contribute 70% towards wagering requirement, meaning every €1 wagered on the following games will reduce the bonus wagering requirement by €0.70: 

 

Blood Suckers, Creature From The Black Lagoon, Eggomatic, Elements The Awakening, Fisticuffs, Gonzo's Quest, Lights, Magic Portals,

Mythic Maiden, Reel Rush, Retro Super 80s, Secret of the Stones, Starburst, The Wish Master, Twin Spin, Wild Turkey.

 

I though you could play Netent like they write there. But when support dont answer emails and the live-chat they say they have is offline 24/7 there is nothing else to do but to run autospinn 1000 and get that balance away and make them close the account. These slots crash 5 times an hour also. 

 

It may seem like im negative towards Askgamblers, but im not. It`s a great site. But when it says that the casino have live-chat and its been offline forever and they dont answer emails. Isnt it possible to go back and change "yes" to "no" under live-chat? 

On this site you could also remove the email under contact casino. 

[cocopop3011]

 

 

Still no support. But after quite some time I think I found out something. The contribution against wagering:

 

There are about 70 of these useless OS slots thats counts. But most of them only 50 or 70%. And some 100%. 

 

But there are some OS slots that could make it possible to complete the wagering, but then this comes in:

 

"Note that if you are playing the non-eligible games your required rollover amount is increased

accordingly your winning in the game: (positive winning) * 29.

 

All accumulated free spins and pots (e.g. FreakyPot, EggPot) will be void on conversion when 

bonus conditions are met."

 

Not only can you just play these slots thats no fun, just tilting as ****, but they also add a rule so 

the few slots from the same provider that could make you complete wagering only makes you have to wager more.

 

If I would have know this is what you can play with the bonus and the absurd rules I never would have taken it. 

But why do it say this in the terms: 

 

Deposit bonus money can only be used in Slots under the 'Casino' tab of the website. To avoid confusion these games have a NETENT logo on the loading screen. If player uses deposited funds in non allowed games while having an active bonus, VIPSpel reserves the right to cancel the bonus and any winnings attached;

 

Following slot games will only contribute 70% towards wagering requirement, meaning every €1 wagered on the following games will reduce the bonus wagering requirement by €0.70: 

 

Blood Suckers, Creature From The Black Lagoon, Eggomatic, Elements The Awakening, Fisticuffs, Gonzo's Quest, Lights, Magic Portals,

Mythic Maiden, Reel Rush, Retro Super 80s, Secret of the Stones, Starburst, The Wish Master, Twin Spin, Wild Turkey.

 

I though you could play Netent like they write there. But when support dont answer emails and the live-chat they say they have is offline 24/7 there is nothing else to do but to run autospinn 1000 and get that balance away and make them close the account. These slots crash 5 times an hour also. 

 

It may seem like im negative towards Askgamblers, but im not. It`s a great site. But when it says that the casino have live-chat and its been offline forever and they dont answer emails. Isnt it possible to go back and change "yes" to "no" under live-chat? 

On this site you could also remove the email under contact casino. 

 

 

Live chat is not available on weekends, their opening times are Monday to Friday 08:00 - 17:00 CET

[spinspinspin]

Yes, i notice that. But then they should atleast answer during those hours. And the live-chat they claim they have was offline during two of the days support is supposed to be open. 

[cocopop3011]

Yes, i notice that. But then they should atleast answer during those hours. And the live-chat they claim they have was offline during two of the days support is supposed to be open. 

 

Did you try getting through to them Friday? 

 

Do you still have bonus money in play? I have to be honest there is nothing more annoying than a casino that doesn't give you the facility to check your wagering.

 

If you do still have a bonus it may just be worth waiting a little longer till you can get through (hopefully) to chat during those times tomorrow. 

 

Did you get free spins with your 200%?

[spinspinspin]

Yes, but it seems nobody is working at support at all. 

 

Yes, 1000 euro left. Went on monkey tilt because of it all yesterday and tried to blow it all, but ended up falling asleep. 

I have to have wager atleast 40 000 NOK despite the 50 and 70% on most slots. I took autospinn 1000 with 15 NOK a spinn two times. So thats 70% of 30 000 nok (?) + a lot of spins on other slots. Now im just feed up with misleading terms on the bonus, nothing happen with wagering and no support. Just lose the rest and tell them to **** off. 

 

No, didnt get the freespins. And I didnt get the bonus right away. Took about 24 hours before it came. 

[spinspinspin]

Haha, took one last autospinn 1000 and with only a few left it suddenly came a message that the wagering was done. Only had 500 euro left, but better then nothing. Finally it`s possible to play some fun slots! 

[LeoDubbed]

Haha, took one last autospinn 1000 and with only a few left it suddenly came a message that the wagering was done. Only had 500 euro left, but better then nothing. Finally it`s possible to play some fun slots! 

This kinda message should added to all online casinos.

[cocopop3011]

Haha, took one last autospinn 1000 and with only a few left it suddenly came a message that the wagering was done. Only had 500 euro left, but better then nothing. Finally it`s possible to play some fun slots! 

 

Aha!!! Great news. Good luck and hope you get a decent withdrawal now

 

 

This kinda message should added to all online casinos.

 

Agree Leo, this could be a great feature.

[cocopop3011]

Hi guys 

 

I just wanted to let everyone know that the casino has been in contact with the player and has offered some complimentary spins. Thumbs up to the casino team for getting this sorted. 

 

[cocopop3011]

For readers:

 

Immo's comments have been removed which are already being discussed in a different thread where player failed to read the terms and conditions.