[Resolved] Betfair refusing first deposit Bonus BECAUSE signed from AskGamblers

[Hyloc]

Hi all.

My first post here, only joined a couple of days ago.

I had a nice look around here and loved it instantly and joined right away.

So here is what happened with the first Bonus offer I choose from the site.

It was Betfair and 4 offers are available for me in Austria all shown here as expiring Jan2018.

So registered, made first deposit and then...

Anyone any experiences or thoughts?

 

EDIT

Sorry attachments showing in wrong order.

Second image is first in conversation.

[cocopop3011]

Can you post the exact bonus you used here please so I can get this checked.

 

Here is the bonus page - just let me know which one you used. I have to be honest though I don't see how lice chat couldn't help, we can't add the bonus for you all I can do is check if it is valid and you can go back to live chat with my findings. 

[Hyloc]

Hey

 

Sorry can't post links yet so took out dots.

This is the one I registered with-

www askgamblers com/bonus/welcome/betfair-casino-100percent-up-to-gbp1000/

 

But as you see from the chat I also showed him all 3 other bonus codes that are marked as available for Austria.

 

Any idea what that "since you have signed up through www AskGamblers com I cannot garentee that we can add a welcome bonus"?

 

Seems strange, no?

 

Anyway thanks for getting on it.

[cocopop3011]

Hey

 

Sorry can't post links yet so took out dots.

This is the one I registered with-

www askgamblers com/bonus/welcome/betfair-casino-100percent-up-to-gbp1000/

 

But as you see from the chat I also showed him all 3 other bonus codes that are marked as available for Austria.

 

Any idea what that "since you have signed up through www AskGamblers com I cannot garentee that we can add a welcome bonus"?

 

Seems strange, no?

 

Anyway thanks for getting on it.

 

Okay I'll get this bonus checked out and come back to you by tomorrow. 

[cocopop3011]

:Hyloc - I've had confirmation that our bonus team are already looking into this for you so hang tight and I'll come back to you with some answers asap.

[cocopop3011]

Hyloc - Please can you send me your username via Personal Message as our team are working with the casino to get this resolved for you.

[Hyloc]

Hi all!

 

So just to update this issue I had.

I recieved a phone call yesterday from an account manager from Betfair. He apologised for the situation and although they could not add a welcome bonus he did add a cash credit to my account of over 50% my initial deposit.

 

I can no longer call this a complaint as I considered the issue very well managed. The phone call, honestly would have been enough for me, the cash credit is a bonus.

 

So for me, for now, Betfair has lived up to its name Bet Fair.

 

Thanks to Sharon and any others involved.

[cocopop3011]

Hi all!

 

So just to update this issue I had.

I recieved a phone call yesterday from an account manager from Betfair. He apologised for the situation and although they could not add a welcome bonus he did add a cash credit to my account of over 50% my initial deposit.

 

I can no longer call this a complaint as I considered the issue very well managed. The phone call, honestly would have been enough for me, the cash credit is a bonus.

 

So for me, for now, Betfair has lived up to its name Bet Fair.

 

Thanks to Sharon and any others involved.

 

This is great news! Thanks so much for keeping us posted, glad we could help. 

[ValDes]

Yeah, Sharon did a great job helping you with this one!  

 

As well as our bonus manager Goran and the relevant account manager who's responsible for the aforementioned brand in our end.